Central Auto Group - Service Center

Terrible! I bought my Mazda 3 from Central Auto group just over a year ago. The buying process was horrible, but that's a different story. I got an oil chang I bought my Mazda 3 from Central Auto group just over a year ago. The buying process was horrible, but that's a different story. I got an oil change today at Mazda of Manchester and my car has been hesitating to start. So they said I needed a new battery which is under warranty if it's the original battery. Mazda of Manchester said it was not the original battery but we were confused because I bought the car brand new and I've never replaced it. So Mazda of Manchester called central auto group to see if they replaced it, and yes they did. They replaced it before I bought it. So it's a dealership battery, which is also under warranty. Mazda of Manchester just needed the paperwork of the battery central put in so they could process it though my warranty. Central auto group said they wouldn't fax it over because Mazda of Manchester "was arguing with them" on the phone. What a nightmare. More

We did not get a chance to thank Tim Longton personally or tell him how much Robert and I appreciate him for EVERYTHING he did for us. On Memorial Day weekend, while at the lake visiting friends, our Hyun or tell him how much Robert and I appreciate him for EVERYTHING he did for us. On Memorial Day weekend, while at the lake visiting friends, our Hyundai Veracruz would not start and left us stranded in the middle of no where. We used Hyundai's great road side assistance and had the car towed to the Central Hyundai of Plainfield, CT. After Tim Longton diagnosed the car, he found that the entire electrical module was completely burnt out. The entire car and all of its electrical through out was completely out of commission leaving us with a huge problem and no vehicle. We expressed to Tim how our car's electrical had been faulty since we purchased the car in May of 2011 and had to bring it back for electrical repairs a few times from September 2011 on through 2012. Together we looked up the Car Fax to learn that the previous owner too had electrical problems in January 2011, which seemed to explain why the module was completely burnt out. Tim Longton took our situation seriously and professionally. He reassured us that he would repair our car to our standards and satisfaction. His integrity goes above and beyond measure and we would like to see him receive high merits for his hard earned efforts. He not only took responsibility to stand behind his word and fix our car but his expert ability to keep the customer satisfied was top notch. Please give us the opportunity to extend our personal thanks and appreciation for a job well done by Tim Longton… We will be sure to let Corporate Hyundai know they have certainly found the right man for the job!!! Sincerely, Patricia & Robert Standeford Plainfield, CT More