Centereach Hyundai

dealership. dealership has been good also service department dealership has been good also service department...dealership has been good also service department h dealership has been good also service department dealership has been good also service department...dealership has been good also service department has been good..has been good.............................................. More

An exceptional experience If you are looking for a dealership that is no pressure and your treated not as a customer but more like family, Then Mid-Island Hyundai is the place If you are looking for a dealership that is no pressure and your treated not as a customer but more like family, Then Mid-Island Hyundai is the place to go. Everyone from the receptionist, to sales, to any other staff, your definitely your in the Right Place. This is my 3rd. Hyundai and my 2nd. purchase for salesman RAY SWEET More

Great experience! Had a great experience at Mid-Island and I recommend them to my friends and family on a daily basis. Love my new Sonata Hybrid Limited (with ultimate Had a great experience at Mid-Island and I recommend them to my friends and family on a daily basis. Love my new Sonata Hybrid Limited (with ultimate package)! More

Complete lack of communication or appreciation for customers I am reaching out to you today because unfortunately I am extremely unhappy with the experiences I have had at Mid-Island Hyundai over the past three I am reaching out to you today because unfortunately I am extremely unhappy with the experiences I have had at Mid-Island Hyundai over the past three months. My car, like many of your other customers’ cars, was effected by the Sonota engine recall. I brought my car in on November 17th for a routine oil change. I also opted to do extra service that your service advisor recommended like flushes and filter changes. Shortly after, your advisor informed me that my car was indeed one of the ones that needed the engine replaced. So after spending over $200 that day on service, I patiently scheduled my vehicle to be dropped off two days later on the 19th. I was informed that the engines were back ordered but that it should be 3-4 weeks. I asked if I had to give my car to you or if I could keep it until the parts were available. I was told that I would have to leave it at the dealership because it was dangerous to drive. Your service advisor arranged Enterprise to pick me up and bring me to their office to get set up with a rental. I waited very patiently for well over 45 minutes to get picked up, never once being checked on by the service advisor until I inquired that they were actually coming to get me. Once I arrived at Enterprise I was placed in a small ford fiesta. Being downsized from a full sized sedan was not only inconvenient but particularly upsetting because I had to pay the additional fees that mid-island wouldn’t pay – an extra $12/day. The only good thing that happened was that 6 days later as a result of my insistence, your dealership put me into a loaner car (also a smaller car than what I own and pay for). I ended up paying out of pocket about $75 for use of the rental car. So after being placed in the loaner car I was content. I waited six and half weeks without receiving a single update from one of your associates regarding the time frame of the work to be done on my car. I finally called on 12/31 and was told that the engines should be coming in the first week of January. The next time I called was on January 13th. I was trying to reach my service advisor but after many attempts to page her and many rounds of me getting routed through your phone system, I finally asked for the service manager. I was transferred to him with no answer and sent back to reception. She told me ”he told me to tell you they are coming in next week”. This was the first point where I got fed up. I demanded to speak with the service manager who finally somewhat admitted that I should have been receiving updates as to the status of my car. 8 weeks with no update is NOT acceptable! The service manager then proceeded to tell me about the “recommended” $600 service that he suggested be done because I “was getting a brand new engine and they were going to be attaching the old hoses etc” so I got really mad that here I am already upset and disappointed and he thinks THIS is the right time to say its going to cost me $600! Well, I had already spent over $200 for service on my car that I haven’t been able to drive for 8 weeks! So, the service manager said they would do it for $400. Well, I don’t know but it’s a recall I would expect that my car should have had these things taken care of for free if it was related to the recall. And if it wasn't it should be considered deceptive!!! So after explaining my disappointment about not having any communication with anybody for 8 weeks when it was supposed to take 3-4! You would think I would get an update. NOPE – I didn’t get a call until Feb 6th and that was when the work was finished. 12 Weeks with NOT one single phone call or any type of communication. If I had to pay for a rental car that whole time it would have cost over $1000 out of pocket. I finally go to pick up my car on February 8th. I know the service was done for $400 and my inspection expired while it was there for three months. When I was about to pay, they told me my balance was $37 for the inspection (paid separately) and 521 for the service. I’m not great at math but I know $400 plus tax is NOT $521. So I asked why it was so expensive. This is when I was told that I had to pay $80 for a red light ticket that was received while I had the loaner car. The violation was from Nov 26th and here it is Feb 8th and I was just finding out about it. No one called me to tell me about it. No one was even concerned with telling me what I was paying for. I should have been notified and given the chance for a hearing. It was a right on red in an intersection that permits right turns. As a result, I was forced to pay $80 without a fair chance to fight the ticket. And the fact that I was almost duped into paying a fee with no explanation is unacceptable!!! So I leave, with me car which is filthy and no one even has the courtesy to remove the filthy paper floor mates from my car. Not even a complimentary car wash after 3 months of inconvenience!! I decide to call your customer service representative, Danielle, to explain my experience. She wasn’t there but someone takes a message and has her return my call. Which she does the next day. But ironically, she calls me and asks when I can come in for an interview. AN INTERVIEW?! Clearly my message got mixed up. But she listens to my experience and for the first time I feel like I am getting somewhere. She says she needs to talk to her manager and she will get back to me in an hour. It’s been a week and half and I haven’t heard back. So disappointing!!! In addition, I go to look for my copy of the red light infraction and realize that I was never given a copy of it. It clearly states in my paperwork that it should be attached. So Now it’s Feb 18th and I notice I strange sound when turning left and I hear the same noise while driving on the highway. So I call my service advisor and request a copy of the red light ticket and also explain my concern. She tells me to bring in the car so they can make sure its OK. She faxes me the red light ticket and makes me an appointment for 9:15 Monday (today). I asked my husband if he could bring it to the dealership because quite frankly I have had enough of your dealership. He does, but when he gets there this morning the service advisor says there will be $135 fee because I am over my warranty. Well, it should be covered because it wasn’t making that sound before I dropped it off and I have an extended warranty that YOUR finance guy sold me. But no, they won’t guarantee that it will be covered by the warranty and won’t check to see if it’s a result of the work done on my car from the recall or the fact that it sat in your dealership for three months. While my husband was in the service department I asked him to put me on the phone with the woman he was dealing with and he said she rolled her eyes while on the phone with me when I was trying to understand why they wanted to charge me and why she didn’t know about the warranty. So unacceptable, especially with my husband sitting right there. I am just beside myself with this entire situation and the complete lack of customer service from the whole service department. I think it’s clear to say that I will not be bringing my car to your dealership again. Such a shame because for the past four years I go out of my way to bring it to where I bought it for regular maintanence. This is my last resort to try to rectify the situation. I have already submitted a complaint with the better business bureau and will continue to move to other measures as I believe there have been deceptive practices during this ordeal. If you would like to reach me please call me at 631-807-6056. Thank you for your time in reading this letter and timeline of events. More

Just what I wanted. Ali was the type of salesman I was looking for. We looked at and drove a few Elantra's and a Sonata. He was easy to deal with and made this one of my Ali was the type of salesman I was looking for. We looked at and drove a few Elantra's and a Sonata. He was easy to deal with and made this one of my best car buying experiences ever. More

Service Dealer was right on time for my appointment and got me in and out quickly. Leigh was sure to ask me if everything was OK and if I could think of anyth Dealer was right on time for my appointment and got me in and out quickly. Leigh was sure to ask me if everything was OK and if I could think of anything was OK with the car. More