Centennial Volkswagen - Service Center

Customer Service in Service Department? Not Here! Service department has no clue. You can stand there forever waiting for any one of 5 service writers to notice, maybe say, Can I help you? They don' Service department has no clue. You can stand there forever waiting for any one of 5 service writers to notice, maybe say, Can I help you? They don't want to know because that would be extra work. Blame management for failing to designate one person as the greeter. Also blame management for the writers' appearances. The dress code seems to be ratty jeans and any crappy VW t-shirt of any vintage with anything on it so long as it says VW. More

very efficient service I brought my tiguan in before and after my mini road trip for broken wind shield wiper and to reset the tire pressure light. Matt Schiffbauer was ther I brought my tiguan in before and after my mini road trip for broken wind shield wiper and to reset the tire pressure light. Matt Schiffbauer was there for me both times, he was very friendly and helpful, he took care of the problems very efficiently ( he walks super fast too, not too many people can catch up with him when he's on a mission :) thumbs up Matt! More

Very satisfied. I went there to see if they can take the wheel lock out and replace with regular nut. I didn't make appointment, just walked in to try my luck. C.J w I went there to see if they can take the wheel lock out and replace with regular nut. I didn't make appointment, just walked in to try my luck. C.J was the technician who helped me right away, he is polite, friendly and professional, the issue was taken care of in 15 minutes and he even offered me a free car wash. A pleasant and smooth experience like this just brighten up my day, thank you C.J. More

Excellent Service I took my vehicle into CJ and told him everything I had a problem with. He asked questions to make sure he understood exactly what was going on. Aft I took my vehicle into CJ and told him everything I had a problem with. He asked questions to make sure he understood exactly what was going on. After going over all of my concerns, he explained in detail the charges there may be if the warranty did not cover it. I also expressed that to CJ that I would need a loaner vehicle. I received a 2015 VW Passat. Awesome! CJ kept me updated and informed, answered all my questions, and was great. I will definitely be bringing my VW back to CJ @ Findlay North VW!! Thank you CJ! I had previously taken my vehicle to Desert VW (Autonation) and the service writer I dealt with is no longer there. One of the managers was very rude and the other service writer had horrible follow up. I am so glad I did not have these problems at Findlay which is why I will be back!! More

oh.. NOW i get it!! I brought my car in for a 30k service with Michael at Service Xpress. Not only was he informative about my current service being done, but he also mad I brought my car in for a 30k service with Michael at Service Xpress. Not only was he informative about my current service being done, but he also made sure I understood all of my next service needs & check points! Be sure to ask for him! More

Excellent customer service During my service Daniel Grossardt was very informative he kept me updated the entire time and to top it off he washed my car at the end great experie During my service Daniel Grossardt was very informative he kept me updated the entire time and to top it off he washed my car at the end great experience will definitely come back and for now on I will be coming to Daniel for all my vw needs thank you Daniel see you next time More

Daniel Grossardt in service Daniel did a excellent job,he kept me informed and it was ready as promised. They even washed my car Daniel did a excellent job Daniel did a excellent job,he kept me informed and it was ready as promised. They even washed my car Daniel did a excellent job More

Amazing! I brought my car in for an oil change in the Service Express lane (which was rather busy) and still managed to be out in less than 30 minutes. Mike wa I brought my car in for an oil change in the Service Express lane (which was rather busy) and still managed to be out in less than 30 minutes. Mike was informative and kept me updated! More

wrong part sold and it's my fault? Kindly went in to get windshield wipers for my mother in laws Touareg, which need special blades BTW. I was given the wrong one and when the clip brok Kindly went in to get windshield wipers for my mother in laws Touareg, which need special blades BTW. I was given the wrong one and when the clip broke due to the wrong blades, I was given a shrug and a $20 part fee for blades that I specifically asked for. Was given no compensation or even a measly apology. More