Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
353 Reviews of Centennial Volkswagen - Service Center
Sort by
May 07, 2021
Spectacular and excellent service! Frankie is very helpful and very friendly. This is the place to service your vehicle! Bravo, thank you so much. -A. helpful and very friendly. This is the place to service your vehicle! Bravo, thank you so much. -A. More
by gintaremartinez
Employees Worked With
Peggy Meador, Russell Garceau
January 05, 2018
Heater core repair 2014 passat I have been a customer for 3 1/2 years and by far, Samantha has been the best service coordinator I’ve had. She was very attentive and thought the ser I have been a customer for 3 1/2 years and by far, Samantha has been the best service coordinator I’ve had. She was very attentive and thought the service I needed through, as I have 2 children under the age of 4. The initial reason I came into VW was for my 70k service but I also had an issue with my heater. Samantha went above and beyond to find out if the repair would be covered under warranty and determined that it would be best to get a courtesy car during the repair. She has been very accommodating throughout the time from the service until the day of the repair. I would absolutely refer anyone to Findlay and to Samantha. More
by Steph577
Employees Worked With
Samantha Mckelland
October 09, 2017
NIGHTMARE This place is a total joke! I've been back here 4 times to pick up my vehicle and it's always a new problem. They tried to give the vehicle back to me This place is a total joke! I've been back here 4 times to pick up my vehicle and it's always a new problem. They tried to give the vehicle back to me with the hood not closed properly. If you don't check it, guess what, its not an issue (in their eyes). Horrible customer service and disrespectful employees. Id never exspect this from a dealer, I've had better service from a mom & pop automotive shop. Would NEVER recommend this place to anyone unless you're looking to spend extra money for problems that far exceed the original ones. More
by Blah Blah Blah
Employees Worked With
Reginal Leggette, CJ Young, Shaun Galicinao, Alex Harris, Shawn Fisher, Doug Fleming, Russell Garceau
September 27, 2015
Customer Service in Service Department? Not Here! Service department has no clue. You can stand there forever waiting for any one of 5 service writers to notice, maybe say, Can I help you? They don' Service department has no clue. You can stand there forever waiting for any one of 5 service writers to notice, maybe say, Can I help you? They don't want to know because that would be extra work. Blame management for failing to designate one person as the greeter. Also blame management for the writers' appearances. The dress code seems to be ratty jeans and any crappy VW t-shirt of any vintage with anything on it so long as it says VW. More
by cjg87
Employees Worked With
Alex Harris
September 22, 2015
very efficient service I brought my tiguan in before and after my mini road trip for broken wind shield wiper and to reset the tire pressure light. Matt Schiffbauer was ther I brought my tiguan in before and after my mini road trip for broken wind shield wiper and to reset the tire pressure light. Matt Schiffbauer was there for me both times, he was very friendly and helpful, he took care of the problems very efficiently ( he walks super fast too, not too many people can catch up with him when he's on a mission :) thumbs up Matt! More
by Xiao
Employees Worked With
Matt Schiffbauer
July 08, 2015
Very satisfied. I went there to see if they can take the wheel lock out and replace with regular nut. I didn't make appointment, just walked in to try my luck. C.J w I went there to see if they can take the wheel lock out and replace with regular nut. I didn't make appointment, just walked in to try my luck. C.J was the technician who helped me right away, he is polite, friendly and professional, the issue was taken care of in 15 minutes and he even offered me a free car wash. A pleasant and smooth experience like this just brighten up my day, thank you C.J. More
by Xiao
Employees Worked With
CJ Young
June 26, 2015
Excellent Service I took my vehicle into CJ and told him everything I had a problem with. He asked questions to make sure he understood exactly what was going on. Aft I took my vehicle into CJ and told him everything I had a problem with. He asked questions to make sure he understood exactly what was going on. After going over all of my concerns, he explained in detail the charges there may be if the warranty did not cover it. I also expressed that to CJ that I would need a loaner vehicle. I received a 2015 VW Passat. Awesome! CJ kept me updated and informed, answered all my questions, and was great. I will definitely be bringing my VW back to CJ @ Findlay North VW!! Thank you CJ! I had previously taken my vehicle to Desert VW (Autonation) and the service writer I dealt with is no longer there. One of the managers was very rude and the other service writer had horrible follow up. I am so glad I did not have these problems at Findlay which is why I will be back!! More
by jazthecat12
Employees Worked With
CJ Young
May 03, 2015
oh.. NOW i get it!! I brought my car in for a 30k service with Michael at Service Xpress. Not only was he informative about my current service being done, but he also mad I brought my car in for a 30k service with Michael at Service Xpress. Not only was he informative about my current service being done, but he also made sure I understood all of my next service needs & check points! Be sure to ask for him! More
by destiinybree
Employees Worked With
Michael English
May 01, 2015
Excellent customer service During my service Daniel Grossardt was very informative he kept me updated the entire time and to top it off he washed my car at the end great experie During my service Daniel Grossardt was very informative he kept me updated the entire time and to top it off he washed my car at the end great experience will definitely come back and for now on I will be coming to Daniel for all my vw needs thank you Daniel see you next time More
by THATCOOLVDUBGUY
Employees Worked With
CRM CRM
