Centennial Volkswagen - Service Center

Excellent service from the first phone call to the completion of the repair, could not ask for a better outcome. completion of the repair, could not ask for a better outcome. More

Terron was patient and professional with me. Lounge chairs in the service waiting area would be a good touch. Lounge chairs in the service waiting area would be a good touch. More

First time here since new management. Impressed with friendliness, efficiency, & overall experience with Service Department. Impressed with friendliness, efficiency, & overall experience with Service Department. More

Great service, prompt attention and resolve to the issue with my car. Great efficient staff! with my car. Great efficient staff! More

We showed up with out an appointment and they were not phased at all. They told us to have a seat and they would be with us shortly. Within a half hour they took the car. They had to keep it but that phased at all. They told us to have a seat and they would be with us shortly. Within a half hour they took the car. They had to keep it but that was not an issue. Very polite and efficient. More

The service center personal. was very helpful and efficient. They resolved all of my concerns was very helpful and efficient. They resolved all of my concerns More

Terron Lane helped me he was great keeping me informed on everything until my car was finished….He was Grea!!!…one of the ladies in the front helped me with the vending machine I couldn’t get it to work, so everything until my car was finished….He was Grea!!!…one of the ladies in the front helped me with the vending machine I couldn’t get it to work, so she helped me and brought my snack I thought that was so nice of her I wished I had gotten her name. I had a great experience!! More

Done in a timely matter keep me updated on my car with very nice service staff very nice service staff More

Friendly, worked with a sense of urgency and thourough. They even washed my car after service They even washed my car after service More

I took my wife's Beetle in because the seat back would not come back up and the seat was not engaging with the track and thus was freewheeling back and forth in traffic. They wanted $189 to 'diagnose the not come back up and the seat was not engaging with the track and thus was freewheeling back and forth in traffic. They wanted $189 to 'diagnose the problem." Then they told me the parts they needed to fix it were not available anywhere in the continental U.S. So they would order for a deposit of $450 which I gave them on a credit card. I went home and called a friend who is an amateur mechanic. He came over to look at it and it took him less than 5 minutes to manipulate the latch loose and the seat engaging in the track. I could not believe my eyes! I went back to the dealer the next day to get my deposit back. That took me about 45 minutes because the service department had to consult with the parts department who had to phone somewhere and then consult again with the service people who finally told the cashier to give me a refund. More