Centennial Volkswagen - Service Center

Very poor customer service and poor service period from their Servicing Dept. We have had our 2024 Atlas in for service MANY times (more than 6 in the past 11 months) unfortunately due to issues with the their Servicing Dept. We have had our 2024 Atlas in for service MANY times (more than 6 in the past 11 months) unfortunately due to issues with the CarNet module and electronic issues. It's been beyond frustrating since it's a brand new vehicle and the vehicle should be working perfectly. The communication from the Service Dept has been extremely poor. The Technicians seem very inexperienced or incapable. We have been told items have been replaced, when in actuality they were not. We have been told issues were resolved, when they weren't. Each time we got the vehicle back, it was either not fixed or worse than before we took it in. I am in communication with VW Customer Care since the Dealership is not being helpful. The last straw with this Dealership and the vehicle as a whole was when the fuel tank door would not open on a roadtrip out of State. I had to call roadside assistance to assist me. They had to break off the door so I could put gas in the car in order to get home. I took the car into the Dealership the Monday after I arrived home. VW approved the replacement of the fuel door since the car is so new and under 10k miles. It took the Dealership 7 weeks to get the fuel door in and painted by an Auto Body shop. We had to keep calling the Service Dept for an update as no one would ever call or text to provide an update. Finally the fuel door arrived (no one called to tell us, once again we had to call and ask) and we had it replaced, however they had painted it the wrong color. When I made the Service Dept aware of this. The gentlemen said "if you look at it from an angle, it seems ok." That was the most RIDICULOUS response. It was after 5pm and the Service Manager was not there, so we took the car home and returned on Monday. My husband showed the Service Manager the fuel door was the wrong color and he agreed, it looked bad! No apologies, just said they would fix it. The vehicle is still having issues with the electronics and we will be trading it for a Honda. No more VWs for us and definitely never want to step foot in this Dealership EVER again. More

Mel was very friendly, knowledgeable, and professional! ! I had a wonderful experience at the service center! ! I had a wonderful experience at the service center! More

Efficient, reliable , commutative service from my service advisor, David and the technician that worked on my vehicle. service advisor, David and the technician that worked on my vehicle. More

As always I was provided great customer service, thank you for you help with my car. you for you help with my car. More

My appointment was at 7am to get my rear brakes serviced and I went in thinking I would be there approximately 4 hours and to my surprise I was out within 2 hours. I am definitely coming back here since I f and I went in thinking I would be there approximately 4 hours and to my surprise I was out within 2 hours. I am definitely coming back here since I felt like the service department was welcoming and their atmosphere was just refreshing compared to other dealers I’ve been to. More

The service was better with prior owner. Will move to Sahara location to try that dealer next time Will move to Sahara location to try that dealer next time More

First time coming for service as Centennial v Findlay. Terron was awesome! He added a couple concerns I had to the service and assured me they were addressed. Only reason not 5 star is I didn’t recei Terron was awesome! He added a couple concerns I had to the service and assured me they were addressed. Only reason not 5 star is I didn’t receive a call or text with any updates. In fact it said “pending authorization” half the day. Again, service was very nice. I’ll be back! More

Quick courtous service. suggestion don't wash windows with hard water. window looked cloudy/dirty. suggestion don't wash windows with hard water. window looked cloudy/dirty. More

Service department, specifically David Lucero is incompetent. Did not return phone calls or emails, and did not place a part order that he stated he would and didn't let me know the order wasn't pla incompetent. Did not return phone calls or emails, and did not place a part order that he stated he would and didn't let me know the order wasn't placed. I will not do business there. More

Service staff ignored me on drop-off of my vehicle; had to request help to give them my keys, and I was the only one in the shop. I wasn't given a quote for pricing (not a huge issue as I just wanted an o to request help to give them my keys, and I was the only one in the shop. I wasn't given a quote for pricing (not a huge issue as I just wanted an oil change and tire rotation), the service sticker wasn't replaced in my upper windshield, and there was no explanation of service performed or results from the 'multi-point inspection' given after. It appears the work was done, but I have no way to validate that. We will likely try a new shop for service on our VWs as I appreciate attention to detail and personable service. More