Centennial Volkswagen - Service Center

Got me in asap without an appointment and got my car back in 2 hours in 2 hours More

Didn't fix or find the problem with the car, but had a whole list of stuff they wanted me to do instead of find the problem I brought it in for. whole list of stuff they wanted me to do instead of find the problem I brought it in for. More

Mr. Carlos customer service explainer with patient all my questions. They did a great job. Thank you. questions. They did a great job. Thank you. More

I waited 2 hours 45 min for an oil change, it was actually done quickly and sitting in the parking lot where I could see it. The service writer just ignored it until I asked about it. Then he said actually done quickly and sitting in the parking lot where I could see it. The service writer just ignored it until I asked about it. Then he said he needed to find the paperwork. I had a $20 coupon. When he got the paperwork done, he said he gave me the $20 discount. But I had authorized a $124.95 estimate for the oil change, and I declined all other services they tried to foist on me. Surprisingly, the final bill was somehow $275. I paid it and drove away, never to return. By the way, the other services they tried to push on me came to over $1,450, on top of the $124 oil change. I'm done with them. More

Melvin was our service advisor. Serious lack of communication/ unavailable and doesn’t answer text if at all till right before he leaves for the day. Steve the service manager does Serious lack of communication/ unavailable and doesn’t answer text if at all till right before he leaves for the day. Steve the service manager does not return calls. We have been bringing our Jetta to what was Findlay for years but since it was sold out, this last experience was awful and we will not return! I now have a car that they replaced the ECM (Electronic control module) on, and when we try and unlock the car to open the doors, the trunk pops open everytime. My car is now a bad version of a transformer!! And they had it for three weeks, tried to charge us for items that we never approved and when I reviewed the invoice before I paid and mentioned it, they did take it off but given it was for something not even mentioned on our original drop off reasons, it makes me wonder if they confused my car with someone else’s and added their repairs to our car. Who knows if they even did the work they claimed on things if there’s this much confusion. Changed the cabin filter which we didn’t ask for and left all the leaves and trash on the floorboard. Seems trivial but after all the run around, lying by Melvin on status of the car and what was wrong, and Steve not returning calls to up channel this issue, I would not recommend the service department. David Lucero assisted me on pick up day and he was nice and friendly but you can tell he was the only one who cared and he was running around trying to do everything. I’m so disappointed in this service department now and we have never had this issue before. Needless to say my husband is going to try and fix the trunk issue because we can’t trust the dealership to stand by their repairs and fix this as it appears they wired something incorrectly and I doubt they will fix it. I really wish they would be concerned with the reviews people have placed on here. This is some persons livelihood to get to and from work and it appears there’s no oversight or training in their service department on basic customer service procedures. Thankyou David for trying but Melvin and Steve should not be in customer service if basic communication can’t even be accomplished! Do better gentlemen! More

Beautiful and clean, wish the service area desk had a little more room. Tight quarters. little more room. Tight quarters. More

Mel D was extremely rude. He took weeks and multiple calls to get him to follow up on anything. He always made excuses and even hung up on me once when i asked why someone els He took weeks and multiple calls to get him to follow up on anything. He always made excuses and even hung up on me once when i asked why someone else didn't follow up in his absence. They had my car for over a month which was understandable considering they had to work with my insurance. During that time I requested multiple times to get a quote for replacing the seals and gaskets in the turbo because of an oil leak. He kept saying he'd get that right over to me, and never once followed up. I've used this dealership exclusively since I purchased my VW for everything I've needed done and have always had incredible service until now. Overall I'm highly disappointed with the treatment I received from this employee and most likely won't be going back. More

My only complaint was that it took 4+ hours for an oil change. I was told it would be about 2 hours when I first arrived. change. I was told it would be about 2 hours when I first arrived. More

I worked with Terron setting my car up for the annual oil change. An outstanding example of the company’s commitment to quick and efficient service! He also provided me with an important fact about the oil change. An outstanding example of the company’s commitment to quick and efficient service! He also provided me with an important fact about the timing of our car’s annual maintenance program. Thank you, VG Gainer More

My service guy David is wonderful. He always takes care of me always let me know what’s going on with my car. Knowledgeable, kind, and caring He always takes care of me always let me know what’s going on with my car. Knowledgeable, kind, and caring More