Centennial Volkswagen - Service Center

Mel was just wonderful. He gave 5 star service and I felt like I was in a 5 star hotel as he did everything to make me comfortable. The ride back home and back to VW was the He gave 5 star service and I felt like I was in a 5 star hotel as he did everything to make me comfortable. The ride back home and back to VW was the icing on the cake. Good work Mel. More

We had a 2017 VW Golf that had started spewing gas out the back end. We found that it was a recall issue, so we took it to the dealership. They said "If we find that this is covered under recall, we can the back end. We found that it was a recall issue, so we took it to the dealership. They said "If we find that this is covered under recall, we can get you a loaner to drive while we get it fixed". That was May 24. They then told me that, yes, it definitely was a recall issue, but they "couldn't fix it under the recall because we don't have the info from corporate yet". They also said it was not covered under warranty. They said I could pay for them to fix it and then get my money back later with corporate. I told them that made no sense - it's a VW-caused issue, VW should fix it. Period. I then called VW national customer service. They said that they would reach out to the dealer to see what was up. A week later I got a call back saying that there was actually an extended warranty on the gas tank issue so the dealership should have fixed it under that warranty. She said she would get back to the dealer to inform them. Several days later she said no progress has been made as she couldn't reach the local dealership service manager. The customer service rep, after a "Hey what's up" text from me, would reply saying "we don't have a loaner for you yet ...". Finally, on Friday, June 21 (a month later) after the service dept was closed (7:18p), I got a text saying "we can have a loaner for you tomorrow and the car should be done early next week" (great - so i get a loaner for 2 days while they've had the car for a month). We got the car on June 25th. This was just absolute horrible customer service. It was their issue, they should have fixed it and taken care of the billing internally -- and -- if they had actually looked up the info correctly, they would have seen the extended warranty which would have avoided the issue all together. When we first were told we could get a loaner, we were excited, as we were considering getting one of their newer vehicles, but after this - no way. You can't necessarily control the mechanical issues, but service is something that you have 100% control over - and they 100% botched it. More

I initially purchased a certified used car from this dealership, enticed by promises that were also documented in writing. However, these promises proved to be false, especially concerning the warrantie dealership, enticed by promises that were also documented in writing. However, these promises proved to be false, especially concerning the warranties provided. Since last year, I have visited the dealership at least eight times due to severe brake grinding issues, only to be repeatedly told that nothing could be done and that the brakes installed were the only ones available. Recently, during a routine service visit on June 24, 2024, I was informed that my brake pads were critically low and needed immediate replacement. The dealership's quote for the repair was exorbitant, so I opted to have the service performed elsewhere. At the alternate location on June 26, 2024, I discovered that my brake pads were actually in good condition and were returned to me after the service. I promptly returned to the dealership to address their misdiagnosis. Steve, a representative, acknowledged that the brakes were indeed in good condition. However, he deflected responsibility by claiming that the system forced employees to list brake pads as critical, even when it was inaccurate. He also refused to refund any money since the dealership did not perform the service. This lack of accountability and the dealership's excuses are unacceptable. I ended up paying nearly $400 less for the service elsewhere, underscoring the urgency and mistake initially created by the dealership. More

Danny was a great service writer! Very friendly and keeping you updated on time. World class Very friendly and keeping you updated on time. World class More

I have been coming and servicing my VW here since 2016. The place has been well taking care of and the service been amazing.Everybody here is very professional and knowledgeable about your car needs and sp The place has been well taking care of and the service been amazing.Everybody here is very professional and knowledgeable about your car needs and specially the service consultant David has been very helpful honest and vary professional about my car needs for the last few years.. More

Everyone I have been in contact with has been pleasant. The service department is awesome. The service department is awesome. More

Making an appointment was easy and really enjoyed having the app to see the status of my vehicle. the app to see the status of my vehicle. More

Excellent customer service with timely response. Took the time to listen to my concerns with my vehicle. Took the time to listen to my concerns with my vehicle. More

He was super nice and did us right and appreciate him! Thank you very much Thank you very much More

The wait time is way too long despite having an appointment I waited almost 3 hrs for an oil change appointment I waited almost 3 hrs for an oil change More