Centennial Volkswagen

We purchased our 2020 Passat from Findlay North Volkswagen with a full/extended warranty. A noise began coming from right front of car. A clunk. After replacing a sway bar the 1st attempt, then a Volkswagen with a full/extended warranty. A noise began coming from right front of car. A clunk. After replacing a sway bar the 1st attempt, then a month later on attempt #2 they replaced a transmission mount or bolt??? I still have the noise and after attempt #3 they tried to tell me the car is supposed to make this noise. The General manager Brandy went as far as to tell me she drives a Passat and hers also makes this obvious, loud and very noticeable sound.......??? SMH So I picked up my car again WITHOUT being fixed and Brandy refused to work on my fully warranted car any further.??? Great business practices Findlay auto. NEVER BUY FROM FINDLAY NORTH OR ANY LV FINDLAY. They don't honor the warranty apparently. . More

Worst dealership ever! Instead of honoring the extended warranty on the 2020 Passat I purchased from them, the general manager Brandy lied to me. She said passats are suppo Instead of honoring the extended warranty on the 2020 Passat I purchased from them, the general manager Brandy lied to me. She said passats are supposed to make the clunking noise coming the right front end.....this is how they treated me after the car was gone so was the responsibility??? My car still hasn't been fixed and Brandy told me that was it. No more attempts to fix the issue. Never buy your car here would be my warning ⚠️ More

Didn’t have any issues with anything service was good and effective and time efficient effective and time efficient More

Melvin was very accommodating. Went above and beyond to assist us. Thank you for your for your amazing service, and making sure that we were happy! Went above and beyond to assist us. Thank you for your for your amazing service, and making sure that we were happy! More

sucjs car lighter doesn't work cellular charger heating the phone screen frozen and turns off during drives financial department never explain extra warranty chargers $ doesn't need it the phone screen frozen and turns off during drives financial department never explain extra warranty chargers $ doesn't need it More

Richard with Service department is kind, friendly and professional! He gives you individualized attention shows he cares about me and my VW. Thank you for always assisting me, explaining details and ta professional! He gives you individualized attention shows he cares about me and my VW. Thank you for always assisting me, explaining details and taking time to listen to my concerns. I appreciate you! Love receiving videos from the tech that works on my VW and provides detailed upstates and status. More

I have been having service done on my 2012 VW Golf at Findlay North Volkswagen, and have great service every time thank you. Findlay North Volkswagen, and have great service every time thank you. More

Very respectful, knowledgeable, friendly, attentive service staff. The work was completed in a timely manner. I was very satisfied with my experience. service staff. The work was completed in a timely manner. I was very satisfied with my experience. More

Minor work was required. They did a fabulous job. I'm completely satisfied with Russel and David, they did what we asked and they did it extremely well. Both communicated They did a fabulous job. I'm completely satisfied with Russel and David, they did what we asked and they did it extremely well. Both communicated to us regularly so we knew what was happening. Good job. More

The service center has workers that are helpful and attentive. The sales process for my lease was great. Mark my sales man was knowledgeable and straight forward. Soh in financing made the whole experi attentive. The sales process for my lease was great. Mark my sales man was knowledgeable and straight forward. Soh in financing made the whole experience painless. I have had only good experiences at this dealership. This was my second lease and it all went smoothly. More