Centennial Subaru

Centennial Subaru responded

Thank you for taking the time to share your feedback. We apologize for the wait you experienced at the beginning, but we are delighted to hear that once you were paired with our sales rep, your experience turned positive. It’s important that our team not only assists efficiently but also provides a no-pressure environment where all questions are welcomed and addressed with care. We're so pleased to know that our representative demonstrated this and made your experience a great one. Thank you for your patience and for choosing Centennial Subaru. We appreciate your feedback and continually seek ways to improve our customer service experience. We hope you'll return to us for future needs and wish you many happy miles in your new car. Robert Baugh Sales Manager

Centennial Subaru responded

Thank you so much for your fantastic review! We're delighted to hear that Steve made your car-buying experience not only easy but also fun and enjoyable. Congratulations on your new 2024 Subaru Outback Wilderness—what a great choice! Steve prides himself on offering thorough information and a relaxed environment so all our customers can make informed decisions without feeling pressured. We're thrilled he achieved this with you and that your wife is excited about her new car. We truly appreciate your recommendations to friends and family and look forward to providing them with the same high level of service. Thank you again for choosing Centennial Subaru, and we hope the new Outback Wilderness takes you on many memorable adventures! Robert Baugh Sales Manager

Centennial Subaru responded

Thank you for your outstanding review and rating your experience with us a perfect 10/10! We're thrilled to hear that Dominic and Elijah made your transition into the new WRX smooth and satisfying. It’s fantastic to know that their efforts have earned your complete endorsement. We greatly appreciate your referrals and are pleased you would confidently recommend our services. Please know that we are here to assist you and your friends and family with any future automotive needs. Enjoy your WRX and the thrilling drive that comes with it! We look forward to serving you again. Robert Baugh Sales Manager

Centennial Subaru responded

Thank you for driving from Mesquite to visit us and sharing your experience! We're so pleased to hear that your appointment went smoothly and that our sales team was ready and waiting to assist you. It’s great that the Crosstrek Limited caught your eye during our Black Friday special, and we're thrilled that you loved it after your test drive. Your loyalty to Subaru since the '80s is commendable, and we are honored to continue that tradition with your latest purchase. We aim to provide a pressure-free environment where our customers can make informed decisions comfortably, and it sounds like we achieved this with you. Thank you again for choosing Centennial Subaru and for your continued trust in our vehicles. We hope your new Crosstrek brings you many more miles of joy and adventure, just like your previous Subarus. Let us know if there's anything more we can do for you! Robert Baugh Sales Manager

Centennial Subaru responded

Thank you very much for your kind words! We're delighted you had a positive experience with Steven and Marc. Steven prides himself on being thorough with information and accommodating during test drives, and it's great to know he lived up to this. Marc is committed to providing clear, helpful finance advice to ensure our customers feel confident about their transactions. We appreciate you taking the time to share your experience and are glad you found our team helpful. Enjoy your new vehicle, and please don’t hesitate to contact us if you need further assistance. We’re here to help! Robert Baugh Sales Manager

Centennial Subaru responded

Thank you for such a glowing review! We are thrilled to hear about your excellent service experience when you walked through our doors. Our team aims to make everyone feel welcomed and well-informed, and we're so pleased that you felt like our number one customer—because to us, you are! Providing a friendly and knowledgeable environment is something we strive for with every customer, and it's lovely to know we achieved this with you. We hope you continue to feel valued and appreciated with every interaction with us. Thank you again for choosing Centennial Subaru. We look forward to serving you in the future and hope you enjoy every mile in your new vehicle! Robert Baugh Sales Manager

Centennial Subaru responded

Thank you so much for your outstanding review and for dubbing yourself a "Happy Subaru Buyer"! We are thrilled that your experience with us was the best you've had across buying six cars. Our team is dedicated to a no-pressure, respectful car-buying environment, and it's wonderful to know that we succeeded in making your experience enjoyable and stress-free. We're glad our sales and finance departments met your expectations with their pleasant and efficient service. Thank you also for appreciating our selection of cars, as we strive to keep a diverse stock to suit our customers' various needs. Thank you for your high recommendation. We are honored to have earned your trust and business, and we look forward to assisting you or any friends and family you refer to us in the future. Enjoy every mile in your new Subaru! Robert Baugh Sales Manager

Centennial Subaru responded

Thank you for your high recommendation and for taking the time to share your experience at our dealership! We're so pleased to hear that Danny could provide you with the best service and that you found our selection comprehensive and to your liking. It's also great to know that Marc in finance was able to effectively meet your needs, providing excellent customer service throughout your car-buying process. Our team strives to make every visit both helpful and pleasant, and we are thrilled to have delivered on that promise for you. We look forward to the opportunity to serve you again in the future. Enjoy your new car and the many journeys that lie ahead! Robert Baugh Sales Manager

Centennial Subaru responded

Thank you for sharing your experience with us, especially under stressful circumstances. We're relieved to hear that we could assist you promptly after your old car was stolen, providing a smooth and efficient process to find a suitable replacement quickly. It’s wonderful to know that Kinzie and Mark made your car-buying experience the best you’ve ever had through their kindness and professionalism. We strive to make every customer's experience satisfactory, particularly when timing and comfort are critical. We hope you enjoy your new purchase and that it serves you well. Please don't hesitate to return if you need any more assistance in the future. We're here to help! Robert Baugh Sales Manager

Centennial Subaru responded

c.piland, Thank you for your review! We're glad our sales and finance teams could stay late to help you into your new EV. We appreciate your support and hope you enjoy your new vehicle! Robert Baugh Sales Manager