Centennial Imports - Service Center

Worst Management I have ever see I had made a phone call to the dealership and spoke to the Service Manager named Matt. This employee which I can't believe is even in Management start I had made a phone call to the dealership and spoke to the Service Manager named Matt. This employee which I can't believe is even in Management started to scream and using profanity towards me. I would not even recommend a oil change at this place of business. If this is the way they treat their customers then I will take my business else where. More

make sure you really need the parts they tried to charge me for things i did not need in service and I had a 1/30 appointment to change my break pads and at 4 they had not even looked at they tried to charge me for things i did not need in service and I had a 1/30 appointment to change my break pads and at 4 they had not even looked at my suv then tried to tell ne I needed to replace my rotors also and my suv didn't even have 40k miles on it.. I took it to another place and they said all I needed was pads More

Saved our Vacation Our Mercedes Benz RV had an engine light come on that reduced power to the engine. We contacted Centennial Motors and limped into the dealership the Our Mercedes Benz RV had an engine light come on that reduced power to the engine. We contacted Centennial Motors and limped into the dealership the next day. They greeted us promptly, diagnosed the problem, and after consulting with us, proceeded to replace the faulty part. Roger, the service manager, even recommended a great place for lunch & had a driver take us there during our wait. The RV was fixed before we got back to the dealership. Centennial Motors employees were all friendly, seemed genuinely concerned about our vacation being interrupted and had us in and out in less than 4 hours. More

out of town visitor Had MBs for years, this service and friendliness first rate. Service manager very helpful and knowledgeable. Best response I have experienced in a wal Had MBs for years, this service and friendliness first rate. Service manager very helpful and knowledgeable. Best response I have experienced in a walk in situation in 35+ years of owning a Benz. More

Great service at an affordable price It is very refreshing to find a dealership that treats the customer as well as Centennial Motors does. Most recently, the convertible roof on my daug It is very refreshing to find a dealership that treats the customer as well as Centennial Motors does. Most recently, the convertible roof on my daughter's Mercedes CLK430 stopped working in the down position. Fearing rain, I traded cars with her, and early on a Monday morning I took a chance and dropped her CLK off at Centennial. My regular service advisor, John Cary, was out of the office but the service manager, Roger Hosmer, personally took care of me and got me a loaner to help get me back on my way to work. I know that this service is not always available - especially without any prior notice - but I sincerely appreciate the personal efforts that he took to make this happen. It always impresses me that the guys at Centennial treat you the same whether you show up in a 12 year old CLK or and brand new AMG Black Series. The next day John gave me a phone call to debrief me on the problem and what the potential cost to repair would be. He also looked for available discounts (to include military) to help ensure that I was getting the best service at the lowest price possible. To my surprise he had my car ready for pick up the very next day at a very reasonable price. Owning a used Mercedes will undoubtable require more service than a brand new Mercedes but the guys at Centennial do their best to ensure that you can enjoy your classic without costing you and arm and a leg. More

Centennial Imports Mercedes Service Department is unmatched. I have tired other dealerships closer to my home but I will travel the 32 miles to get to Centennial because of Roger and his service tea unmatched. I have tired other dealerships closer to my home but I will travel the 32 miles to get to Centennial because of Roger and his service team. If you are looking to be treated as a valued customer or potential Mercedes owner.......please go see Centennial Imports, 3050 Navy Blvd, Pensacola, Fl. More

The passegnger door on my 2003 CLK55 AMG was not latching. So I took my Benz into Centennial imports on the July 2nd, 2012 to get fixed since this was a security/saftey issue. I also had them chec latching. So I took my Benz into Centennial imports on the July 2nd, 2012 to get fixed since this was a security/saftey issue. I also had them check out a few minor issues that weren't necessary but I really wanted fixed because I love my Benz and want the best care for it. John Carey was my service writer. He called me back and the necessary cost for what I needed to have fixed was $750 to fix the latch. The additional costs for the cosmetic fixes was an additional $900. This price was not a big deal to me because I am willing to pay a premium as long as my vehicle is fixed correctly and I receive quality customer service. This was not the case. I was notified on the 9th that I would be able to pick up my Benz in the afternoon. When I arrived at Centennial Imports, John brought me back to the shop to point out that my electronic dashboard/gauges were no longer working. He then proceeded to explain that a repair for this was $1900. He stated that Centennial would be willing to pay for part of it, but because my car was an older model, he stated that they were expecting me to pick up part of the tab. I explained to him that when I dropped my car off, it was working and in turn, I expected it to be working when I picked it up. He referred me to his service manager, Roger Hosmer, who basically told me the exact same thing. I told Roger that I had no intentions of paying for damages that occurred while it was in their shop. He stated he needed to get ahold of his regional office to see what arrangement could be covered. The next day, John relayed to me that I would be responsible for $400 of the cost. I told him I was not going to pay a dime for it and if I had to, I would take the proper legal procedures to make sure it was taken care of. When I called John back the next day to see how long the process was going to take, Roger intercepted the call and rudely told me that they were picking up the full cost and told me that they would be careful about how they do business with me in the future. He then slammed the phone to hang up. Very rude and immature. I went to pick up my vehicle 10 days after I dropped it off to get fixed. It was finally fixed but only after having to go through a customer service nightmare. I do not recommend this dealer. More

Very professional. Gave me accurate information about my car. No pressure. Car was ready when promised. Let me use a loaner to go to lunch since my car was unavailable. car. No pressure. Car was ready when promised. Let me use a loaner to go to lunch since my car was unavailable. More

Our car was due for it's regular service and we have always had this completed at Centennial due to the professionalism and courtesy given by the Service Manager Pat. He sincerely takes interest in mai always had this completed at Centennial due to the professionalism and courtesy given by the Service Manager Pat. He sincerely takes interest in maintaining our car and although our car is 8 years old and out of warranty, Pat makes sure all our concerns are addressed and on this occasion addressed our concerns and had the car ready ahead of what was expected. More