Centennial Imports

Saved our Vacation Our Mercedes Benz RV had an engine light come on that reduced power to the engine. We contacted Centennial Motors and limped into the dealership the Our Mercedes Benz RV had an engine light come on that reduced power to the engine. We contacted Centennial Motors and limped into the dealership the next day. They greeted us promptly, diagnosed the problem, and after consulting with us, proceeded to replace the faulty part. Roger, the service manager, even recommended a great place for lunch & had a driver take us there during our wait. The RV was fixed before we got back to the dealership. Centennial Motors employees were all friendly, seemed genuinely concerned about our vacation being interrupted and had us in and out in less than 4 hours. More

Multiple encounters My wife and I have two Mercedes vehicles that have been serviced with Centennial on multiple occasions. The staff members we have dealt with have alw My wife and I have two Mercedes vehicles that have been serviced with Centennial on multiple occasions. The staff members we have dealt with have always been very polite, helpful and quite competent. I would highly recommend. More

great dealership! We had previously left the BMW dealer because the salesman wasn't listening to what we wanted. At Centennial, the first salesman (don't remember name We had previously left the BMW dealer because the salesman wasn't listening to what we wanted. At Centennial, the first salesman (don't remember name but he was very nice and actually listened to my wife ; a big plus for him!) He showed us MB and Volvo and test drove with us. When he picked up that we were leaning towards the Volvo, he handed us off to David who was more well versed in the vehicle. David was not only courteous but also very helpful. During the sales transaction, David continually listened to us and strove to ensure that we understood and the features how to completely operate the vehicle. He answered all of our questions and never once acted as though we were a bother. David followed up after the sale to see if we had any questions and to ensure our complete satisfaction. He offered his time to go over the vehicle a second time because of the complexity of the vehicle's systems, which we took advantage of. Once again, he was patient with us, thoroughly answered all of our questions and was extremely courteous. David offered additional visits as needed and even offered to come to our home. David was the best salesman that I have ever dealt with when buying or leasing a new vehicle. The manager was helpful in making the sale; while we were ready to leave and think about it, he made a deal with us that we were not prepared to leave on the table. Done deal. The finance guy was expeditious which was great because it had been a long day. Centennial was great! More

Pre-purchase customer service Visited dealership to check out Volvos and was greeted by Vehicle Consultant David Wrynn. My first impression was very positive. He re-enforced it wit Visited dealership to check out Volvos and was greeted by Vehicle Consultant David Wrynn. My first impression was very positive. He re-enforced it with courteous and helpful assistance. David made my wife and I feel like valued customers. A second visit was just as rewarding. I feel very comfortable in proceeding with my lease deal. More

Inconsistencies Too many inconsistencies with price with two salesmen, Allen and Geoff. spoke to one and visited the second. Also inconsistencies with the type of veh Too many inconsistencies with price with two salesmen, Allen and Geoff. spoke to one and visited the second. Also inconsistencies with the type of vehicle being sold use vs certified. Internet specified use, but they were trying to say vehicle was certified, which the CPO ended the following year......which made no sense if I was purchasing a certified vehicle vs a used vehicle....price is more for certified vehicle. The best advice I can give is do your research before going to a dealership......honesty and credibility is everything ......one should think twice before going to This dealership. I never reached out to management because I assume their info was coming from management!! More

Terrible customer service We made our third and last trip to this dealership today. The first time we had to wait for them to detail the vehicle before we can look at it. When We made our third and last trip to this dealership today. The first time we had to wait for them to detail the vehicle before we can look at it. When it was time to go back, they had already sold it. The second time was a similar situation. Our salesperson was out of town and said he didn't even know about the vehicle. We go there to check it out and they tell us it sold fast. He calls my husband and tells him it wasn't a good deal, that's why he didn't call?!?! We were again tricked into going there today assured they have the car we are looking for only to witness someone else buy it. My husband was given the key and we were waiting for our salesperson to finish with another client when another salesperson got out, took the key and went on a test drive with his clients. They came back and started closing right in front of us. Supposedly the same people were there a few days ago and had left a deposit. I am very disappointed with the unprofessional service. Not only they wasted my time on several occasions; I am convinced they don't care about the customer, all they care about is who gets the deal. I will definitely be looking to buy elsewhere and you should do the same. More

Great dealership This dealership is one of the best dealerships I have ever purchased a car from. I am 73 years old and have averaged one purchase every two years ove This dealership is one of the best dealerships I have ever purchased a car from. I am 73 years old and have averaged one purchase every two years over the course of 50 years. My salesman David Wrynn was extremely helpful and knowledgeable on the vehicle, Pat my service provider is also most helpful. I would highly recommend this dealership. More

I will never go to another dealership again I was prepared to have to play the car buying game. No games here. I had the number I was wanted to pay, they beat it by $4000 out of the gate withou I was prepared to have to play the car buying game. No games here. I had the number I was wanted to pay, they beat it by $4000 out of the gate without even knowing my price. Top notch experience! More

Overall Excellence My experience with Centennial Imports has been better than expected. I was fully prepared to purchase a Lexus RX 350 - a comparable value to the Merce My experience with Centennial Imports has been better than expected. I was fully prepared to purchase a Lexus RX 350 - a comparable value to the Mercedes GLC300. I had a humiliating experience with a Lexus dealership. I was accused of setting my odometer back due to a discrepancy on the Car Fax made by a Toyota service shop. It was corrected upon the next oil change. I was ready to buy until then. That experience simply opened my eyes to options. I had never thought I could afford a Mercedes Benz. I honestly was in the wrong lane to turn when I just decided to pull into Centennial Imports Mercedes/Volvo. I was met by David Wrynn. There was absolutely no pressure to buy. He simply stated the facts about the car...then let me drive it! From that point, I had a new car. David took me through the entire process. I met the finance team (who did not accuse me of resetting my digital odometer (??)). I was shown the sparkling service/maintenance area and introduced to the people I will be working with. When I picked up my car, it was sitting on the showroom floor. What a feeling to drive out of the showroom! Centennial understands how to sweeten the experience. David has followed up with me to see if I have any questions and ensure that I am enjoying my vehicle. He has been tremendously responsive to all of my calls and texts. Today I received info on registering my vehicle for Anti-Theft. It looked totally legit. I shot a picture and text to David and he responded immediately to say that it was not generated from Centennial or Mercedes. I was happy that the info stated that "$399 has been waived" and I was ready to sign up until I got the response from David. He is superb! I am looking forward to building a relationship with Centennial Imports. I would recommend them FIRST over any other dealership in Pensacola and the surrounding area. More

Outstanding Dealership I highly recommend Centennial Imports No high pressure just great service and fair pricing Rick Neal and John Glenn were a pleasure to deal with. We I highly recommend Centennial Imports No high pressure just great service and fair pricing Rick Neal and John Glenn were a pleasure to deal with. Went above and beyond to get me a great price on a certified preowned Mercedes Even came out to my home to program my garage door opener. Now that is service. Would buy from again More