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Celebrity Ford of Tom's River - Service Center
Toms River, NJ
35 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
35 Reviews of Celebrity Ford of Tom's River - Service Center
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July 22, 2023
People are pleasant and transparent about what is going on with service calls. Questions were thoroughly addressed and answered. The service department was prompt with communications and follow up. on with service calls. Questions were thoroughly addressed and answered. The service department was prompt with communications and follow up. More
by cklockner54
Employees Worked With
Joseph Peters
July 17, 2023
DO NOT TRUST Celebrity Ford Service to give you a fair price. Get prices quoted before you go from everywhere else. Downs and Causeway quoted $750 for the service only 2 months ago. After I brought price. Get prices quoted before you go from everywhere else. Downs and Causeway quoted $750 for the service only 2 months ago. After I brought it in Celebrity quoted more than $1600 for the same service. More
by CM
Employees Worked With
NA
July 10, 2023
Even though they change owners, the service is the same, very satisfied. Every one is courteous & very attentive to your needs. Thank you for providing such a great service! Been going there for more tha very satisfied. Every one is courteous & very attentive to your needs. Thank you for providing such a great service! Been going there for more than 20yrs. More
by ama8020
Employees Worked With
Gio? Sorry he is new to me, Joseph Peters
June 12, 2023
The representative from the service department was very helpful in answering my questions and getting the repair made I was taken care of promptly and will return to celebrity ford for future repairs and helpful in answering my questions and getting the repair made I was taken care of promptly and will return to celebrity ford for future repairs and maintenance More
by hoseplayer
Employees Worked With
Emily Fox
January 27, 2023
Your service experience in most dealerships is largely dependent on the people you have interaction with. Their job is to understand your concerns and translate that into actions that they must take to m dependent on the people you have interaction with. Their job is to understand your concerns and translate that into actions that they must take to meet your expectations. NO ONE does that better than Joe Pati and Patty in the Downs Service Department. I have purchased 4 new vehicles over the years from Downs and it's the quality of their Service Department that keeps me going back. Joe and Patty make the difference. They are very special people in a competitive business that make all the difference for me. THANKS to them for always being there when I needed them. Len La Rosa More
by larosa603
Employees Worked With
Joe Pati, Patty Kidd, Robert Avison
October 11, 2021
The leasing company didn’t send me a renewal for my truck so I was pulled over and given a warning thank goodness. The next day when I called downs Ford I was given a 1800 I had to call and long story short so I was pulled over and given a warning thank goodness. The next day when I called downs Ford I was given a 1800 I had to call and long story short it was a huge mess. I decided to walk into the dealership and speak to John Duncsak and explain every thing and he was able to get it renewed in person. I was beyond happy. More
by Mnhjohnson
Employees Worked With
John Duncsak
September 28, 2020
Nice experience leasing a Ford from Downs Ford. Maria was knowledgeable, friendly and took the time to make me feel confident about dealing with Downs ford. was knowledgeable, friendly and took the time to make me feel confident about dealing with Downs ford. More
by omniamerica
Employees Worked With
Maria Springer, Gene Wendelken, Joseph Markese, Stacy Myers, Robert Avison, Margaret Vannell
July 30, 2020
I took my Explorer truck there because there was two nails in my tires. I have the tire warranty and they said it was not covered by the warranty. I was told they would not cover anything, meanwhile eve nails in my tires. I have the tire warranty and they said it was not covered by the warranty. I was told they would not cover anything, meanwhile every month I pay for a tire warranty. I have had Acura’s, Mercedes, and BMW and never had this issue before. The recommended I buy all new four tires which was close to $1000. Very upsetting they did not even offer to do anything for me. I have leased my truck from their dealership and signed up for the tire warranty at their dealership. They never mentioned any of this when signing up for it. The warranty is a scam they offer just to get extra money a month from you. My lease is up in 7 months and safe to say after this experience I will not be leasing another vehicle from them. More
by Crazyshopper90
Employees Worked With
Female in Service-Believe it was a Monica or Maureen.
July 14, 2020
Received a letter in the mail to get a recall serviced on my vehicle about a year ago, i’ve always taken good care of my car and always did any service ever needed and very well maintained. My wife is now pr my vehicle about a year ago, i’ve always taken good care of my car and always did any service ever needed and very well maintained. My wife is now pregnant and the recall was for dangerous airbags so i decided it was time to get the recall serviced being there will be a baby in the car now. I never even wanted to take my car to get the recall fixed because anytime you go to a dealership, they always find more issues with your car when there was nothing wrong before. After I get my vehicle back and drive off of the lot, my CHECK ENGINE, and AIRBAG LIGHT illuminated in the dash. The service manager tried to tell me neither of them has to do with the service they did. IVE NEVER HAD A CHECK ENGINE LIGHT OR AIRBAG LIGHT ON BEFORE AND YOU SERVICED MY AIRBAGS AND ARE TELLING ME THE AIRBAG LIGHT HAS NOTHING TO DO WITH YOUR REPAIR?! Does that make any xxxx sense? And try telling em me now I have to pay all this money to fix a mistake you guys made? My car has never ever had one light or issue, and now i have to jump through a bunch of hoops and contact Ford Inc., and my attorney to make this a civil court matter. Worst service and customer support ever, DO NOT TAKE YOUR CAR HERE More
by jayad3393
Employees Worked With
service mgr, Maria Springer, John Duncsak
