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Cedar Park Nissan

Cedar Park, TX

4.6
364 Reviews

2121 S Bell Blvd

Cedar Park, TX

78613

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Showing 365 reviews

October 24, 2023

The staff was professional and very helpful. They kept us informed of the process the whole way. More

by DPrather
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
group1auto group1auto
Nov 01, 2023 -

Cedar Park Nissan responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

October 19, 2023

Outstanding customer service and very speedy turnaround. Would recommend to anyone. Service writer was extremely friendly as well. More

by Brad81684
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny
Oct 21, 2023 -

Cedar Park Nissan responded

It's wonderful to hear that you received outstanding customer service with a very speedy turnaround. Recommendations like yours highlight the quality of our service. The fact that the service writer was extremely friendly also adds to the positive experience. Your recommendation is appreciated.

October 18, 2023

Efficient service, nice treatment to customers, nice environment of waiting room. Only Wi-Fi system is hard to connect. More

by p.chen87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Saucedo, group1auto group1auto
Oct 20, 2023 -

Cedar Park Nissan responded

Thank you for your feedback! We're pleased to hear that you had an efficient service experience and were treated well. However, we apologize for any inconvenience you experienced with the Wi-Fi. We'll certainly look into improving the connectivity for our customers in the waiting room. Your satisfaction is important to us!

October 16, 2023

The dealership was clean and offered coffee and water. The staff was friendly and helpful, and they kept me informed about the status of my vehicle. More

by rmeza1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daryl Green
Oct 17, 2023 -

Cedar Park Nissan responded

It's wonderful to hear that your Cedar Park Nissan experience was positive. Keeping customers informed and offering a clean, friendly environment are important aspects of providing great service. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 12, 2023

Excelent service, the work of the call center and the person in front desk Jimmy are 100% More

by Francisco Farrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Mathwig is polite, efficient and cordial with the clients, group1auto group1auto
Oct 14, 2023 -

Cedar Park Nissan responded

It's fantastic to hear that you received excellent service, and you found the work of the call center and Jimmy, the person at the front desk, to be 100%. Such high praise is a testament to our dedication to providing a top-notch experience. Thanks for expressing your satisfaction!

October 11, 2023

We liked how clean the service department and waiting area were. We were waiting on promptly. Zane was knowledgeable and courteous. More

by cwagon06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
group1auto group1auto
Oct 12, 2023 -

Cedar Park Nissan responded

It's fantastic to hear that you had a great experience and that Zane provided knowledgeable and courteous assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 10, 2023

Routine oil change, tire rotation cabin filter took over 2 hrs on a quiet Saturday despite being told an estimate of an hour. 2hrs for this service is ridiculous. But at least be honest about it. More

by jonpul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mason, Service Advisor
Oct 11, 2023 -

Cedar Park Nissan responded

Thank you for your feedback about the long wait time to get your vehicle serviced with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Fredi Sanchez Garcia, Service Manager fsanchezgarcia@cedarparknissan.com

October 08, 2023

We came in and spoke to Dylan. They weren’t truthful and had bad manners. The whole service experience was extremely bad and he didn’t wanna do the service More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dylan, group1auto group1auto
Oct 09, 2023 -

Cedar Park Nissan responded

Thank you for your feedback about this interaction to get your vehicle serviced with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Fredi Sanchez Garcia, Service Manager fsanchezgarcia@cedarparknissan.com

October 07, 2023

Very knowledgeable. Patiently explained and answered all of my questions. Very kind and pleasant interaction! Service quality so far is top notch. Happy with my experien More

by msr010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Green, group1auto group1auto
Oct 10, 2023 -

Cedar Park Nissan responded

We are thrilled to hear that you had a knowledgeable experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 05, 2023

Not the best experience. Initially was told some cosmetic stuff they would attempt to fix only to be told after i bought the vehicle no attempt would be made because it was a More

by Kavee10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alex, Joshua
Oct 06, 2023 -

Cedar Park Nissan responded

Thank you for your feedback about not getting cosmetic detailing fixed because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Derek Jackson, General Sales Manager derekjackson@cedarparknissan.com

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