Cecil Atkission Motors

After trying to work out a deal on an order and trade in, the vehicle configuration was returned to me from the dealer and I was asked to sign off on it. I had stated that I wasn't yet sure of the exterior c the vehicle configuration was returned to me from the dealer and I was asked to sign off on it. I had stated that I wasn't yet sure of the exterior color and was informed that we could change it at time of order so I signed off on the build sheet as I thought I was just confirming the correct configuration. Then I got an email from the sales person, that they would be calling very soon for a deposit. I haven't even seen sales numbers or even the amount of trade they were offering. I was kind of confused. After I finally got the sales numbers I didn't appreciate the trade amount and sent in a proposal requesting an increase in the trade amount. That was denied and was asked if I wanted to cancel the order. I thought this was just an internal thing and didn't think much of it. I was then again asked if I wanted to cancel the order and I said yes. After about 12 hours or so, I realized that the trade was actually a good thing especially with the tax savings. I sent in a new configuration on a vehicle that was cheaper in price and the sales person just sent an email saying they couldn't work with me any longer. I asked why and never got an answer. I sent one to the sales manager and didn't get an answer. I finally found an error in my numbers and thought that might be the problem. Only after sending an email with my deepest apologies(in subject line) because of the error I got a response. Now never was I asked if they wanted me to place the order and not even getting a deposit for me, the sales manager confirmed that the vehicle had indeed been ordered. I was shocked. Then the sales manager to me: " I have already placed an order for this vehicle and will not place a second order, as a dealer we are penalized for duplicate orders." Then asked if I wanted to cancel. I said yes cancel and I wanted to talk more about ordering the new vehicle but now have ignored my emails. I sent another email to the sales manager, the general sales manager and the general manager all in one and didn't get a response from anyone. I now feel like they owe me an apology as they ordered a vehicle on my behalf without my ok. Said they order on a signed build sheet. They need to tell people what they are doing. I guess they got my address and phone number from my VIN or something because I never gave it to them and they had it and never even confirmed if the information was correct. All I wanted to do was order the vehicle I wanted and they screwed that up. Be very careful signing anything at this dealership. This is why I like to communicate in email, I have a record of everything. More

Don’t go! Took my minivan in for a/c.front and rear blower issues. After 2 days said both motors needs replacement without even accessing front motor. ($1,100 estimate) Both were blowing, rear was inte blower issues. After 2 days said both motors needs replacement without even accessing front motor. ($1,100 estimate) Both were blowing, rear was intermittent. After waiting 3 days for parts, I canceled and took my van elsewhere. More

I purchased a used vehicle from Dustin Rogers the GM for the dealership. It was a purchase that I absolutely wish I had not. This dealership knowingly sold me a vehicle that was in need of approximately 12k the dealership. It was a purchase that I absolutely wish I had not. This dealership knowingly sold me a vehicle that was in need of approximately 12k in safety repairs. upper and lower ball joints, brakes, calipers and rotors all around, EGR and emissions related items. I spoke to the dealership many times over 6 weeks time and was given the runs around. Dustin and the entire management team are far from professional. I am not a mechanic so I was relying on them to conduct an honest business. I guess not, and will be sure to express to my customers the unsatisfactory service and certainty that they will be better off shopping anywhere but Cecil More

RIP OFFS!! $500 bucks for an oil change on a Ram 3500 diesel. Trade in for used vehicle even worse. AVOID!!!!!!!! Service was good,folks were friendly, but be prepared to spend BIG bucks. diesel. Trade in for used vehicle even worse. AVOID!!!!!!!! Service was good,folks were friendly, but be prepared to spend BIG bucks. More

New mangement, best ever In the past I have bought a few vehicles at this location. But now they are GREAT, it was so easy and Mike Cosby went above and beyond to make sure I In the past I have bought a few vehicles at this location. But now they are GREAT, it was so easy and Mike Cosby went above and beyond to make sure I got what I needed. The new management has made such a huge difference. I called the dealership, spoke with mike, told him what I wanted, a few hours later he said co.e get it. I bought a 2019 lonestar, and got it $ 5000 less than other area dealers were offering . All around the best shopping experience of my life. More

Simple new car buying experience I knew what truck I wanted and what I was willing to pay before visiting dealer. Ray helped me find a truck in Texas, and Tyler offered me a fair pr I knew what truck I wanted and what I was willing to pay before visiting dealer. Ray helped me find a truck in Texas, and Tyler offered me a fair price. Dealership picked up the truck from another dealer 3 hours away and I had my new truck the next morning. More

Good Service at Cecil Motors...! Mark and Glenn did a great job for the customer (ME)! It is very much appreciated. I will look forward to my third purchase of a car at CECIL Motors Mark and Glenn did a great job for the customer (ME)! It is very much appreciated. I will look forward to my third purchase of a car at CECIL Motors when the time comes. Merry Christmas and Happy New Year! Regards, Steve More

WONDERFUL THIS WAS THE BEST PLACE EVER. THEY HELP ME GET WHAT I WANTED. WAS VERY NICE, CARING AND HELPFUL. WAS VERY FRIENDLY AND MADE SURE I GOT WHAT I WANTED THIS WAS THE BEST PLACE EVER. THEY HELP ME GET WHAT I WANTED. WAS VERY NICE, CARING AND HELPFUL. WAS VERY FRIENDLY AND MADE SURE I GOT WHAT I WANTED More

Quality Service and Professional people Came to do an oil change and the process was smooth and timely. The service team updated with a smile and made my visit comfortable. Came to do an oil change and the process was smooth and timely. The service team updated with a smile and made my visit comfortable. More