Cavender Nissan San Marcos

Restored My Faith After writing this review yesterday, I have spoken with Michael Conner and Cassandra Gonzales of San Marcos Nissan. They were both apologetic, unders After writing this review yesterday, I have spoken with Michael Conner and Cassandra Gonzales of San Marcos Nissan. They were both apologetic, understanding, and helpful. Mr. Conner told me to bring the car back in to them and he will correct whatever is wrong with the car and give us a loaner until it is fixed. He has restored my faith in this dealership, and I appreciate him stepping up and taking care of this issue so quickly. I change my rating to 5 stars for customer service, and I would certainly recommend this dealership. More

Great People and Service I have leasing Nissan vehicles for nearly 20 years and have done business with many different dealerships. Nissan San Marcos is head and shoulders th I have leasing Nissan vehicles for nearly 20 years and have done business with many different dealerships. Nissan San Marcos is head and shoulders the best. Polite and knowledgeable sales and service staff, prompt and well done service, and comfortable waiting area. Well done More

I went to buy a used SUV and was shown several with all the information needed to make a solid decision. My sales man Marc was very helpful and honest and answered all my questions in a professional way. R the information needed to make a solid decision. My sales man Marc was very helpful and honest and answered all my questions in a professional way. Russell worked with me on price and financing and got me to the payment that I would be comfortable with. After going to several dealerships in a two week shopping period, I would highly recommend this dealership to do business with. Thanks Y'all for your help in making buying this SUV a good experience. More

I came in looking for a good car and a great deal, I certainly got both! I was very impressed by the level of customer service and one on one attention I received from my sales Person EZZI. I would re certainly got both! I was very impressed by the level of customer service and one on one attention I received from my sales Person EZZI. I would recommend the dealership and the sales consultant to each and everyone reading this! they worked with me on price goal and got me to a payment I am very comfortable at! More

Friendly, knowledgeable sales staff. Mark Smith, Isaac and Chris K were great. Super price on new vehicle and great trade in value. I highly recommend. and Chris K were great. Super price on new vehicle and great trade in value. I highly recommend. More

I went to Nissan of San Marcos in San Marcos, TX to get some information on purchasing a 2013 Nissan Juke. I spoke with a salesman named Bob Rogers and was appalled at the tactics and pressure he attempte some information on purchasing a 2013 Nissan Juke. I spoke with a salesman named Bob Rogers and was appalled at the tactics and pressure he attempted to use to coerce me into buying a vehicle. He and his "sales manager" partner (whose name I did not get - tall, slender blonde man) were extremely condescending and bullying during their dog and pony show, to the point that it made me very uncomfortable as a customer. I clearly told Bob up front that I was not going to be buying a car yesterday but that I needed to get some pricing so I could decide between ordering a Nismo and purchasing an SV/SL model of Juke that the dealership had in stock, and would be making a purchase in the very near future. He seemed to know very little about the Nissan product line in general and little to nothing about the Juke specifically. I knew a considerable amount more about them than he did, I could have sold them far more successfully. Initially, he tried to tell me that a Nismo was $30,000. I am not sure if this was a calculated lie or just general lack of any knowledge about the product but given that it came from a conversation in the sales office, I tend to believe they were trying to put something over on me. I think he was a little surprised that I quoted the Juke Nismo MSRP back to him, which is, of course, far below the figure he gave me. We took a test drive in one of the Jukes and when we returned, I again asked him for some pricing with various options. He asked me for some information on the vehicle I may trade in, such as mileage, year and model. He then asked for my insurance card to get the "trade in information" off of it. He had all of the information he could possibly have needed at that point, and If he wanted to run a check on my VIN, he should have just asked for it. It is a clean title, there is nothing to hide on it, but it felt very much like he was trying to trick me into giving him information that was not needed. He came back with a quote sheet that listed an MSRP number and a very undervalued trade in number. He then tried to tell me that the top MSRP number didn't matter, that the price was the bottom number (MSRP minus trade in). This is where I should have just gotten up and left. That clearly is not the price of the car and this was the first of many insulting attempts at overcharging or tricking me. I explained this to him and asked him for an actual price for the top number on the sheet that was not MSRP. This was about the tenth time I asked him for a price on some different options and other than the ridiculous quote on the Nismo, the MSRP number on one specific car was the only one I was given. Bob kept asking me how much I wanted to pay or what type of payment i was looking for. I realize that these are sales tactics but I specifically asked him to get me some prices on vehicles he had in stock that met my specifications so we had a place to start. He seemed to be deliberately refusing to do so. He came back with his "sales manager" who proceeded to give me the most condescending lecture on the 3M's of car sales and the like. The "sales manager" then snidely told me I was obviously only in "informational mode", like he was wasting his time - actually I was in decision mode, having decided I wanted to purchase a Juke and wanting specific prices so I could decide between the options, but nobody seemed to hear anything I was asking for. I was obviously the one wasting my time, not him. They kept on about my purchasing this one specific car (that I had indicated I was unsure about) that day. I don't know if they talk down to and try to bully everyone like this or if it is because I am a woman, but I was speechless at how badly they were behaving. I have never been more offended by how I have been treated in a business or retail situation, I was embarrassed for them. I finally left there asking Bob to go over my specifications and email me initial quotes for the vehicles he had in stock that would fit my criteria. I received an email from Bob before I got home, but again, with no pricing quotes. I emailed him back once more, again asking for pricing. He sent me 8 more emails, none of which contain any actual quotes. In the 10th email, I finally received a price on something. Unfortunately it was on a vehicle that was neither a color I requested nor had any of the features I was most specific about wanting. At this point, I would not deal with Bob again if he gave the Juke to me and I certainly would not trust him with any large purchase such as a car. There is no way I would be comfortable signing any paperwork he was involved in. I felt lied to and that he was trying to trick or manipulate me at every step of the process, and his "sales manager" was far worse. These are the guys that have created the stereotypes of sleazy car salesmen. More