Cavender Nissan San Marcos

They're either dishonest or incompetent. Maybe both. Buying a car is already a stressful experience. Our visit to This dealership didn’t help. Literally moments before we signed on the dotted line, the s Buying a car is already a stressful experience. Our visit to This dealership didn’t help. Literally moments before we signed on the dotted line, the sales agent informed us that in spite of what the CarFax report said, our vehicle was NOT actually certified pre-owned. So we wouldn’t be getting the better warranty. We discussed it and against our better judgement, decided to continue with the purchase. There was some minor damage to the vehicle. The sales rep told us that it would be fixed. I guess we should’ve got that in writing. We get a call later - AFTER WE’VE BOUGHT THE CAR - that it was going to cost us $200. Then we get the estimate in an email. $250. So they either made a mistake that WE had to pay for ... or they lied. What could we do at this point? We paid the money. When we get the vehicle back, there was paint spray all over the window. Did they not tape it off? AND hey never detailed it. How do I know? Because I found a chocolate chip cookie under the front seat. When we returned to pick up the vehicle, no one wanted to deal with us. They were defensive and rude. Then we keep receiving the surveys asking “How did we do?” I called the number four times over the last few weeks. To date, no one has returned my call. More

A Difference Of Day And Night! We just purchased (May, 2019) a used 2017 Mercedes Benz from Nissan Of San Marcos. It's an outstanding vehicle with a complete Car Fax history and the We just purchased (May, 2019) a used 2017 Mercedes Benz from Nissan Of San Marcos. It's an outstanding vehicle with a complete Car Fax history and the salesman, John Mahon, is the best. He is relaxed, friendly, truthful and patient. It was a very pleasant experience compared to the week before at competing dealer in a nearby city. The difference between that fiasco and our Nissan Of San Marcos experience was that of day and night. This was a very pleasant and satisfying trade. We were also impressed with Lawrence in Finance. He's friendly, relaxed and very efficient. He went the distance to make certain we knew and understood the contract terms.The Mercedes was cleaned and serviced and then delivered to our home by the salesman, John Mahon. All in all, this was a very pleasant interaction with real pros! We highly recommend this clean, modern and well-staffed dealership! More

Service Very satisfied with my service I got yesterday all thanks to the service adviser Jacob. Even though it was crazy busy they squeezed me in and did an Very satisfied with my service I got yesterday all thanks to the service adviser Jacob. Even though it was crazy busy they squeezed me in and did an oil and filter change, put air in all my tires, rotated all my tires, and last but not least a car wash! Thank you Nissan of San Marcos for taking care of my Altima yesterday I truly appreciate it. -Lori Gonzales More

Don’t buy a car here very dishonest I bought a used Altima from this dealer. When they gave me the Carfax, they left off a page (the one showing the car had been wrecked two times) . The I bought a used Altima from this dealer. When they gave me the Carfax, they left off a page (the one showing the car had been wrecked two times) . They misrepresented the car from the getgo. Now the dash has a 3 foot crack in the dash from door to door, of course, they will not fix that either. They do not stand behind their work and they lied to me when they sold it to me. BUYER BEWARE!!! They are one of the worse dealerships in the state of Texas. More

Craig is worthless! Scheduled an appointment to buy a truck from them that I was already preapproved for and was assured the truck would be there when I got there for my Scheduled an appointment to buy a truck from them that I was already preapproved for and was assured the truck would be there when I got there for my appointment only to arrive, fill paperwork out, and find out the truck had been sold from under me even though Craig assured me he'd have it ready out front with the keys. Drove all the way from out of town hitting traffic, which is frustrating in itself, just for them to try and sell me somwthing else. Again, I was already preapproved for a specific truck! They could have had the courtesy to call and tell me the truck I was already approved for sold before I got there for my scheduled appointment. Why schedule an appointment and then call me later in the day to verify my appointment if they were just going to sell the truck and then they had the audacity to try to get me into something else! Bait and switch some other chump! What a waste of time! In Texas if a man's word is no good then he is no good!! Thanks for wasting my time! More

Horrible experience I just bought a preowned certified car 2 weeks ago and I still am having to go back and forth here to figure out why the car is not working properly. I just bought a preowned certified car 2 weeks ago and I still am having to go back and forth here to figure out why the car is not working properly. Be careful about getting caught in their mess. More

Vinny was so helpful and the service was incredible. Everything went so smoothly and vinny was so much help. My car had a lot of replacements needed and he did all of them in what felt like no time at al Everything went so smoothly and vinny was so much help. My car had a lot of replacements needed and he did all of them in what felt like no time at all. They provided drinks and snacks and tv while I waited in comfort. All of the staff was very nice and attentive to everything. It was very clean and friendly. More

Very satisfied with this service this time I purchase my vehicle at this dealership back in 2013,. We on bring our vehicle to this dealership for service there's always something not finished o I purchase my vehicle at this dealership back in 2013,. We on bring our vehicle to this dealership for service there's always something not finished or some reason we were not satisfied each time we brought it in I can honestly say I was very satisfied with the service I received this time. More

Nissan of San Marcos Service Review They did an excellent job servicing our car. They were on time. They were friendly and respectful. They genuinely wanted us to be pleased with the They did an excellent job servicing our car. They were on time. They were friendly and respectful. They genuinely wanted us to be pleased with the work they did. More

My vehicle was repaired in approximately 30 minutes. My only complaint is I could have brought my vehicle in on Saturday. When I called to see if the psrt was in I was told by an employee,in the service My only complaint is I could have brought my vehicle in on Saturday. When I called to see if the psrt was in I was told by an employee,in the service dept., that it was not in. When called on Monday I was told that the part did come in on Saturday..So I had to rush from my job on Monday afternoon to go 30 miles back to San Marcos Nissan, when the repair couuld have been done on Saturday. The person I dealt with was off on Saturday. So whoever was working Saturday clearly lied to me about the part not being there. More