Cavender Nissan San Marcos

bad service department does not keep you updated on prices until you have travelled 40 miles and want you to pay 130 dollars for a oil change and tire rotation. prices until you have travelled 40 miles and want you to pay 130 dollars for a oil change and tire rotation. More

My wife was is San Marcos shopping friday. We were in the process of shopping for a new car for her. So she decided to stop in at this dealership to lookie-loo at what type of car she wanted. Well the sharks process of shopping for a new car for her. So she decided to stop in at this dealership to lookie-loo at what type of car she wanted. Well the sharks, spotted this little 5 ft. 100 lb. Rn and took full advantage of her, never met a bad person personality. They sold her a new msrp listed 20000.00 dollar car for 35000.00. Now get this after putting a substantial down payment on a car she never got to look at, let alone test drive. Why because the car is in west Texas. After Bombarding her with every addon they could muster. They sent her on her way without her money, no new car, a halfass copy of a simple sales contract with arbitrastion provision. Which has one apr at a lower rate aswell as lower monthly payments, with no itemization page, no odometer disclosure statement. And check this out the final page that summarizes what she will be paying for. This page has a inflated apr, different from the front page in which they presented to her as her apr and monthly and higher monthly payment. Talk about non-disclosure. To top it off the back page has no signatures from the seller or my wife the buyer. So today i call the saleman Roy Gonzales, he put me in touch we his manager David Webster, what great customer service the guy has. NOT!!! i inform him that we no longer want to accept this deal and need her down payment back. He started his xx car salesman game, talking down to me like i had no clue what i was talking about. When i quoted a couple of my elevated terms from the lawbooks viva unversity of Texas law school, explaining to him that to be considered a legal contract, there has to be an echange between both parties involved. I.e. you take her money but you never gave her anything in return but an empty promise. What ever happened to customer service? And are they really hurting that bad for money that they will take advantage of a five-foot nothing Rn, that just stopped by to look,not buy. If they need money that bad, xxxx i will lend it to them at a exorbitant interest rate like they did her. All i have to say is one dahy we will be in the desert, and i will have the water. More

June 2021- this place is under new ownership and you can tell!! This was probably the easiest car purchase I have ever experienced. Stress free and Kind is how I would describe the employees and the dealers tell!! This was probably the easiest car purchase I have ever experienced. Stress free and Kind is how I would describe the employees and the dealership itself. Such a difference from the owners before! Thank you to my Sales Professional, Mireya Sanchez, for being so easy going, for listeing to my concerns and for allowing me to be as picky as I was. You heard me and made it happen and I couldn't be any more grateful! Thank you for not being the "typical" car dealership and for letting me be!! I appreciate you! More

Used vehicle Purchased the vehicle back in June with 35k miles on it,AC went out out at 49k,dealer would not repair,not even attempt to say,hey we know you bought Purchased the vehicle back in June with 35k miles on it,AC went out out at 49k,dealer would not repair,not even attempt to say,hey we know you bought the Cherokee without a new vehicle warranty but you did purchase the extended warranty that doesn't cover the AC,and you only had the vehicle for 3 months,we will take care of it...I will never purchase a vehicle from San Marcos Nissan and I will make sure to let others know that they don't look after there customers or vehicles very well...STAY AWAY FROM SAN MARCOS NISSAN. More

Very pleased with 2 of the service men In the last 4 months I had to bring my vehicle in for service at 2 different times for 2 different problems. This is where I met Mike Riley as my new In the last 4 months I had to bring my vehicle in for service at 2 different times for 2 different problems. This is where I met Mike Riley as my new service man. Mike was professional and took the time to listen to each of the problems I was having. On both of these issues it took a while to narrow it down to the bottom line. During my visits they brought in Justin Moore with his expertise. Both Mike and Justin were professional, concerned with my unusual situation and worked hard to get it done as quickly as they could. Thankfully these 2 men were the ones that worked on my vehicle. I will always know that I can trust them as they are reliable and dedicated to help. More