Cavender Nissan San Marcos

I am a senior veteran and not experienced at purchasing cars. This has been the worst purchasing experience of my life. I found a car I am very pleased with. They have made my purchasing experience a ni cars. This has been the worst purchasing experience of my life. I found a car I am very pleased with. They have made my purchasing experience a nightmare. The financing officer came on as friendly and relatable. My intent was to put $10,000 down on the car. $7,000 was applied to ad ons that I did not need or want. This was July 28, 2025. I have since had the car refinanced through my credit union. I was promised that at least two of the ad on were refundable. I called yesterday 10/21 and found out that one of the checks has sent to the finance company since October 3. They seem not to know much about what is going on. The very nice, understanding, people who were looking out for my best interest, has turned to uninterested, busy people who are hanging up on me. There is too much to get my point across as to how unprofessional these people are proving to be. An expensive lesson learned. Never trust anyone!!! More

Horrible. We found a car on the dealer's website that was advertised for a certain price. I then called and spoke with the Internet Manager who assured me th We found a car on the dealer's website that was advertised for a certain price. I then called and spoke with the Internet Manager who assured me that he would sell me the car for that exact price + TT&L. Nothing more, nothing less. I asked him to send me a contract with the terms so that we could expedite the process. He sent me a proposal and the price was $5,000 +TT&L more than advertised. I called and spoke with his manager, who proceeded to tell me that he would not sell me the car for the price for which he had advertised on the internet. A very poor experience - deceptive, dishonest, and fraudulent advertising. More

This dealership prey on the elderly. They took advantage of my parents who's in their 70s and 80. This place is nothing but disgusting. My dad is a military vet and this is how this deal They took advantage of my parents who's in their 70s and 80. This place is nothing but disgusting. My dad is a military vet and this is how this dealership did him. They sold them a car WAY over MSRP added maintenance,gap and platinum protection to the cost of the vehicle. This is highway robbery. They had my parents at the dealership ALL dam day. This is PREDATORY LENDING. I can go on and on. DO NOT BUY ANYTHING FROM THEM. More

Buckle up I want to tell you a short story about cars and people. I love cars and really enjoy driving—fast or slow, windows down, sunroof open, music blasting, singing, and drumming on the steering wheel people. I love cars and really enjoy driving—fast or slow, windows down, sunroof open, music blasting, singing, and drumming on the steering wheel. I love it all, especially a nice, quiet drive in the hill country. It’s peaceful, and for someone who has a mind that is constantly spinning, it’s also therapeutic. My car becomes my sanctuary. Since the age of 16, I’ve probably bought and sold over 25 vehicles and a motorcycle. All were used vehicles, and many were paid for in cash. I’ve also had the pleasure of working in car sales twice in my life—once in 1992 at Frank Brown Pontiac in Lubbock, Texas, and the second time in 2018 at Lockhart Ford. You learn a lot in the auto industry. It’s a mixed bag of coworkers and customers, and it’s a people business just like real estate. Vehicles and homes are generally the two largest (and most stressful) purchases that come with a pile of debt. There are hundreds of options to choose from—make, model, color, and dealership. Just like in real estate, it’s important to find someone you trust. The auto industry has had a bad reputation FOREVER because people get taken advantage of by greedy, lying xxxxxxxx. Recommendations from family and friends can help immensely when looking for a vehicle. Recently, my wife and I were in a place where buying a brand-new car for the first time was an option. For months, we researched and found the make and model she really wanted. On the recommendation of a family member, we went to see Jennifer Guerrero at Cavender Nissan in San Marcos, Texas. Jennifer is great! We test-drove a 2025 Nissan Kicks. They didn’t have the color my wife wanted, so we reserved one that was in transit. We could have easily gone up to Austin or down to San Antonio and bought one that day from another dealership, but since Jennifer came highly recommended we decided to do business with Cavender Nissan. When we went to pick it up on a Saturday, we waited longer than originally anticipated in finance and needed to leave. This was no fault of Jennifer’s, it was a busy day and there was miscommunication from other people. Eventually the dealership sent us home with the vehicle and we finalized the paperwork on Monday. All’s well that ends well, I say! Overall, it was a smooth transaction and a great experience. As someone who also works in a referral-based industry I know how beneficial they are, which is why I can’t recommend Jennifer Guerrero enough if you are looking for a vehicle! There is a reason she is the best of the best, and Cavender Nissan is blessed to have her on their team. I’m really glad we chose to go see her for our first brand-new Nissan! Thank you, Jennifer! You might even be able to talk me out of my current sanctuary one day….but I really love my FJ. 🙂 More

Worst buying experience. I did my homework to find the vehicle make and model that I wanted to purchase and hoped that when I saw one at Cavendar Nissan I could simply go th I did my homework to find the vehicle make and model that I wanted to purchase and hoped that when I saw one at Cavendar Nissan I could simply go there and purchase without experiencing the ick of the car buying process. That was not the case. First, the vehicle was not thoroughly inspected and serviced - that took the vehicle out of commission for 5 weeks post-sale as they navigated various needful repairs. Second - and most egregious - the finance manager I worked with to structure my loan and additional warranty policies misrepresented the final loan terms. I only found out AFTER I decided to cancel the extended warranty. I explicitly requested the warranty to be paid cash separate from the loan. That was my understanding upon signature and what I maintained as the structure of the deal until today when I inquired about the status of my refund (5 weeks post cancellation). I feel that the deal was misrepresented. I feel that I was mislead. I do not recommend you do business with this dealership as a result. More