Cavender Nissan Rockwall - Service Center

Shifty, not trustworthy, inferior work. Not happy with the new dealership. I've used Nissan since 2017 when I purchased my Murano for maintenance. Since Cavender took over the service depa Not happy with the new dealership. I've used Nissan since 2017 when I purchased my Murano for maintenance. Since Cavender took over the service department tries to talk me I to work that does not need to be done. The last oil change and tire rotation will be the last visit to the dealership. They told me my brakes were dangerously low and needed to be replaced. It would cost me $333 per brake if there was no damage. I purchased brakes for $120 (all four) and had my brother in law help me replace them. Over half the pad remained, they were not dangerously low and there was no rotar damage. The worst part is that my lug nuts were all dangerously loose, which could have caused an accident...because the dealership did not tighten them well. I was also missing one! I used to trust Nissan and the service I received. No longer! I thought my next car would be a Nissan... I will be reconsidering. More

Great fast service. Jim the advisor did a great job to inform me about a recall and fixing the recall. Jim the advisor did a great job to inform me about a recall and fixing the recall. More

Very friendly and courteous. This appointment went a little faster than last one. Helpful and kind This appointment went a little faster than last one. Helpful and kind More

My experience with Lester was wonderful, he appeared to care about my needs concerning my car. care about my needs concerning my car. More

The service always good,In my personal experience, all the staff are always very friendly. the staff are always very friendly. More

Sales was great. Things promised in the You owe me did not all get done with 18 days in the shop. Service department will not take care of service after the sale of Things promised in the You owe me did not all get done with 18 days in the shop. Service department will not take care of service after the sale of used cars. POOR JOB. HAIRLINE SCRATCHES NOT TAKEN CARE OF. TWO ATTEMPTS. KEPT CAR 5 DAYS, THEN 13 DAYS. More

The post sale service support is not good. The advisors are not up to par with the factory 5 year 100,000 mile bumper to bumber warranty on the Titans. The advisors are not up to par with the factory 5 year 100,000 mile bumper to bumber warranty on the Titans. More

Was a great service and fast, I did it an scheduled service through the web site. service through the web site. More

Took a running auto in to be serviced, after multiple drives back and forth, i drove my car home and the next day it was dead. So friendly when they sell the car, but not so much when you go to get it se drives back and forth, i drove my car home and the next day it was dead. So friendly when they sell the car, but not so much when you go to get it serviced. More

"Be careful. It appears Nissan Certified does not mean Nissan guarantees that keyfobs and HomeLink work. Nice people BUT I did not get my problems fixed. Bought It appears Nissan Certified does not mean Nissan guarantees that keyfobs and HomeLink work. Nice people BUT I did not get my problems fixed. Bought a Certified used 2018 Murano SL. One keyfob NEVER worked correctly. I guess I expected to much when I assumed it would be repaired or replaced. Homelink does not work (open/close garage), previous 2018 Murano was easy to make work, this one does not work. NOPE, dumb me. I thought Nissan Certified meant something. I guess in the future I will find out what else it does not mean More