Back

Cavender Nissan Rockwall - Service Center

Rockwall, TX

3.7
56 Reviews

56 Reviews of Cavender Nissan Rockwall - Service Center

Sort by
October 17, 2023

Nice place. Good service. Appreciate the car wash. Very close to service at Lexus. Will return More

by dmgillespie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Caffey
Oct 18, 2023 -

Cavender Nissan Rockwall responded

Thank you for stopping in for service and leaving Cavender Nissan of Rockwall a five-star review! We are happy to hear that you will be returning. See you then!

October 14, 2023

Service work is very good. Records and whom owns a vehicle is just a wreck. Service writers are ok. The wait to them greet you and process the work is slow. Needs improvem More

by mclark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debra Bolden
Oct 16, 2023 -

Cavender Nissan Rockwall responded

We appreciate your feedback and are glad to know that you're satisfied with the quality of our service work at Cavender Nissan of Rockwall. We'll definitely take note on improving our customer greeting process. Thanks for sharing!

October 03, 2023

Excellent customer service and very efficient service. They were quick to attend to my situation. More

by dfvaquera182
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rondelle, Delano Palmer, Debra Bolden, Aaron Johnson
Oct 04, 2023 -

Cavender Nissan Rockwall responded

It was our pleasure to serve you in such an efficient manner here at Cavender Nissan of Rockwall. Thank you for this 5-star review and keep us in mind for any future needs!

October 02, 2023

Jim was very polite and as usual, provided us with a great service, we have been bringing our cars here and we plan to keep on doing so. More

by meavemauricio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim, Virgin
Oct 03, 2023 -

Cavender Nissan Rockwall responded

Meave, we're so glad to know that Jim and our team at Cavender Nissan of Rockwall have consistently provided you with great service. We thank you for your loyalty and look forward to seeing you again in the future!

Oct 04, 2023 -

Cavender Nissan Rockwall responded

Meavemauricio, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!

September 30, 2023

I went in for a battery on my 2022 Altima , the young man that helped me was very nice.I was in and out but what. I don’t like is I paid $392 just for a battery and that way to much. More

by danielle_cary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
Oct 04, 2023 -

Cavender Nissan Rockwall responded

Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

September 30, 2023

Every time I arrive I am greeted with a smile. My service is usually very quick. I am always on the go, and a very busy mother. Life can be a bit chaotic but I feel at ease knowing I can stop by t More

by mireilymiranda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Stapes , Aaron Johnson
Oct 02, 2023 -

Cavender Nissan Rockwall responded

Mireily, it's wonderful to know that our team at Cavender Nissan of Rockwall can provide a positive and efficient service experience for you. We understand how busy life can get, so we're glad we could offer some relaxation during your visit!

September 28, 2023

The employees are very friendly and concerned about their customers and take pride in their work. I appreciate da service I received when I came in for service. More

by Salliearnwine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debra Bolden
Sep 28, 2023 -

Cavender Nissan Rockwall responded

We're glad to know our team at Cavender Nissan of Rockwall made you feel valued and took good care of your vehicle. We appreciate the positive feedback!

September 25, 2023

Took 3 hours to retest my vehicle. I left without them doing anything. Worse service visit I have ever had. More

by Dale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Sep 26, 2023 -

Cavender Nissan Rockwall responded

Dale, I'm sorry your visit took longer than anticipated. We'd appreciate a chance to discuss this further with you directly so that we can work towards improving future visits. Please reach out at your earliest convenience - Thank you, Steve Bentley - Service Manager - 469-614-5365

September 23, 2023

They are unorganized and will make you wait hours to buy and service your vehicle. I have waited multiple hours just for an oil change multiple times. They don't do paperwork properly and forget that I have More

by cbohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The whole staff is poor 1 star
Sep 26, 2023 -

Cavender Nissan Rockwall responded

I'm sorry to read about your experience. We strive for efficiency and clear communication, so it's disappointing to see we've missed the mark during your visits. Your feedback is valuable as it helps us improve our service delivery process. I'd like to personally assist you with this matter, please reach out at your earliest convenience. Thank you, Steve Bentley - Service Manager - 469-614-5365

September 22, 2023

Not impressed this time. My service guy Rondel did not come out until my car was ready. Usually they come out and give me an update. Also I had asked if the pressure in my ti More

by Mac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rondelle, Debra Bolden
Sep 26, 2023 -

Cavender Nissan Rockwall responded

Hi Mac - I appreciate your feedback and apologize for any inconvenience during your recent visit. I will ensure that our team is aware of your concerns so we can improve on keeping you updated throughout the service process in future visits. If you have any ongoing questions or concerns, please reach out. Take care, Steve Bentley - Service Manager - 469-614-5365

3
...