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Cavender Nissan Rockwall - Service Center

Rockwall, TX

3.7
56 Reviews

56 Reviews of Cavender Nissan Rockwall - Service Center

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November 12, 2023

My service advisor Jim Virgin had an issue trying to find my lease agreement to cover my Rogue but once it worked out Jim got my Rogue in and had it serviced within about 1 hour. He did it quickly after we g More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Virgin
Nov 13, 2023 -

Cavender Nissan Rockwall responded

Mike, we're glad to know that Jim was able to assist you and get your Rogue serviced quickly at Cavender Nissan of Rockwall. Thanks for the feedback!

November 11, 2023

Wayne was amazing. He really helped me work through the warrenty problems, and get my issue resolved. Anytime I need to get service with my Nissan, Wayne will be my fir More

by regelynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne
Nov 13, 2023 -

Cavender Nissan Rockwall responded

Regelynn, we're delighted to know that Wayne was able to assist you with your warranty issues at Cavender Nissan of Rockwall. We look forward to being there for all your future service needs!

November 09, 2023

Cavender Nissan of Rockwall way exceeded my expectations I will be a customer for life!! Thank you Jim & Steve! More

by rfry115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim, Steve and Debra all made my service experience a pleasure!! , Debra Bolden
Nov 09, 2023 -

Cavender Nissan Rockwall responded

We're over the moon to know that our team at Cavender Nissan of Rockwall exceeded your expectations! Thanks for recognizing Jim and Steve, we'll be sure to pass along your kind words. We look forward to helping you with any of your future needs!

November 08, 2023

Jim Virgin was extremely helpful in getting to the the bottom of some concerning engine noise. And very helpful at getting my vehicle up to par on some neglected maintenance. I highly recommend working wi More

by pegdavis55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Virgin
Nov 09, 2023 -

Cavender Nissan Rockwall responded

We're glad to know that Jim was able to assist you with your vehicle concerns at Cavender Nissan of Rockwall. It's great hearing he helped get your car back in shape! Thanks for recommending us, we appreciate it!

November 02, 2023

Jim Virgin has been my consultant for years. He has always figured a way to take care of me. He’s a good communicator so I always know what is important and needs to be done. All the guys at More

by mark.artzberger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Virgin Service Consultant
Nov 03, 2023 -

Cavender Nissan Rockwall responded

We're delighted to know that Jim and the team at Cavender Nissan of Rockwall have consistently provided you with top-notch service over the years. We appreciate your kind words, and we'll continue striving for excellence in customer care! Thanks, and hope to see you down the road!

October 26, 2023

The adviser was super friendly and attentive to my needs. Once the work was completed I was immediately notified. Highly recommended! More

by P. Silva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
Oct 26, 2023 -

Cavender Nissan Rockwall responded

P., we're delighted to know our team at Cavender Nissan of Rockwall was able to meet your needs and provide you with timely updates. Thanks for the recommendation!

October 26, 2023

Robert was friendly and professional. He kept me updated as I waited for my car . More

by don.clousego
Recommend Dealer
Yes
Employees Worked With
Robert
Oct 27, 2023 -

Cavender Nissan Rockwall responded

Don, we're thrilled Robert hit the mark with courteous and communicative professionalism! Thank you for choosing Cavender Nissan of Rockwall!

October 24, 2023

Wayne was very helpful, he made my experience easy and the overall service was fast. More

by Rosario García
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delano Palmer, Debra Bolden, Stephen Willeford
Oct 25, 2023 -

Cavender Nissan Rockwall responded

Thank you for the review, Rosario! We are so glad to hear that Wayne delivered such excellent service. If there is anything more we can do to improve your 3-star rating, please don't hesitate to reach out. Best, Steve Bentley - Service Manager - 469-614-5365

October 20, 2023

Love the fact they keep me informed throughout the process of the oil change once it goes in to the shop till it’s ready. They let me know what’s been done and if needed extra work they would let me k More

by Barriosluis42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
Oct 20, 2023 -

Cavender Nissan Rockwall responded

We're glad to know you appreciate our communication during your service visits at Cavender Nissan of Rockwall. Keeping customers informed is a top priority for us! Thanks for the positive feedback and we look forward to seeing you next time.

October 19, 2023

Amazing customer service, thank you. Will do my services here any time, Rondelle is a great service advisor More

by 907antman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Delano Palmer, Debra Bolden, Anthony Manacio, Cade Watson, John Riley, Phil Caffey, Stephen Willeford
Oct 19, 2023 -

Cavender Nissan Rockwall responded

We're delighted to know you had an amazing experience with our team at Cavender Nissan of Rockwall. Rondelle will be pleased to see your kind words! We look forward to serving you again in the future.

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