Cavender Nissan Rockwall - Service Center

The communication from this dealership is severely lacking. I brought my car in for an oil change and also brought up two other issues to my advisor that I wanted to be looked at, and I was told I wou lacking. I brought my car in for an oil change and also brought up two other issues to my advisor that I wanted to be looked at, and I was told I would have to make a second appointment for the other issues which I was fine with, but then the dealership had my car all day, and I called and left a message a text message my advisor twice, and my husband called the dealership and nobody ever got back to us, so we went up to the dealership to only find out that they were going to go ahead and keep my car to look at the other issues and just give us a loaner car but we were never contacted about it. After I got my car back I was told that everything was fixed which was my window issue and the liftgate and this is the third time that I have taken my car up to the dealership to have my driver side window motor looked at, and I was told again that it only needed to be lubed up and then they took the whole door off to look at the issue and that it was fixed in my window still is not working properly and will get stuck and not roll all the way up so I'm just really frustrated that the whole problem is not being fixed properly. I feel like a Band-Aid is just being put on the issue and it’s not really fixed. More

My service advisor Jim Virgin had an issue trying to find my lease agreement to cover my Rogue but once it worked out Jim got my Rogue in and had it serviced within about 1 hour. He did it quickly after we g my lease agreement to cover my Rogue but once it worked out Jim got my Rogue in and had it serviced within about 1 hour. He did it quickly after we got it worked out. More

Wayne was amazing. He really helped me work through the warrenty problems, and get my issue resolved. Anytime I need to get service with my Nissan, Wayne will be my fir He really helped me work through the warrenty problems, and get my issue resolved. Anytime I need to get service with my Nissan, Wayne will be my first call! More

Cavender Nissan of Rockwall way exceeded my expectations I will be a customer for life!! Thank you Jim & Steve! I will be a customer for life!! Thank you Jim & Steve! More

Jim Virgin was extremely helpful in getting to the the bottom of some concerning engine noise. And very helpful at getting my vehicle up to par on some neglected maintenance. I highly recommend working wi bottom of some concerning engine noise. And very helpful at getting my vehicle up to par on some neglected maintenance. I highly recommend working with him. More

Jim Virgin has been my consultant for years. He has always figured a way to take care of me. He’s a good communicator so I always know what is important and needs to be done. All the guys at He has always figured a way to take care of me. He’s a good communicator so I always know what is important and needs to be done. All the guys at Cavender are professional and take customer service to a new level. Thanks for taking care of me! More

The adviser was super friendly and attentive to my needs. Once the work was completed I was immediately notified. Highly recommended! Once the work was completed I was immediately notified. Highly recommended! More

Robert was friendly and professional. He kept me updated as I waited for my car . He kept me updated as I waited for my car . More

Wayne was very helpful, he made my experience easy and the overall service was fast. the overall service was fast. More

Love the fact they keep me informed throughout the process of the oil change once it goes in to the shop till it’s ready. They let me know what’s been done and if needed extra work they would let me k process of the oil change once it goes in to the shop till it’s ready. They let me know what’s been done and if needed extra work they would let me know. More