Cavender Nissan Rockwall - Service Center

Please write at least fifteen words about the dealership. Please write at least fifteen words about the dealership. Please write at least fifteen words about the dealership. More

STAY FAR AWAY! I purchased a CPO on 8/7/24. 2.5 weeks later, it began shaking with speeds exceeding 40MPH. I called the dealership, explained my issue. She gave a I purchased a CPO on 8/7/24. 2.5 weeks later, it began shaking with speeds exceeding 40MPH. I called the dealership, explained my issue. She gave a message to someone. No one returned my phone call. 3 hours later, called back, spoke with someone else who “gave a message” to someone else & if I hadn’t heard back in an hour, to call back. 2 hours, no word. called back & wasn't hanging up until I spoke with the right person. They needed to talk to service to get it towed since they deemed it unsafe to drive. It was late evening by the time they set it up so the tow truck driver met me@my office the following morning @about 9:30 am. By 1pm, no communication Didn’t know if it made it there. tow driver was a 3rd party. Called & left ANOTHER message. They called An hour later, said that they test drove it & determined the tires weren't balanced properly but it would be fixed & ready by EOB that day. By 4pm, no response. Called again to see how I'm getting there from Uptown Dallas. Finally got to Carina's cell & was told to Uber to the dealership. Took an hour with traffic costing $40. Gave them my receipt before I left for reimbursement. That was 8/27/24. Over 20 calls later, I STILL HAVE NOT BEEN REIMBURSED! 10/1 i was told they sent the wrong form. 35 days for that news!! BUT….IT DOESN’T END THERE, FOLKS! 8 days later, I noticed the shaking & wobbling returned. I promptly called the dealership & Of course, just like in times past, a message was taken so “someone could call me back.” This happened again & again over the course of the month. I finally talked to the service advisor that took care of me previously, if that’s what you want to call it. He said he informed the Used Sales manager of my situation, & he would be in contact with me. A few days later, Thomas called. He said he’d “just now” been apprised of my situation, since the previous Used Sales manager retired, or something like that. He asked when the soonest I could bring my car in was. I have 3 jobs. I don’t have a bunch of time to keep coming back to the. I finally figured out a day I could come back to, what I thought, was test drive it with these people. None of them were “available” to test drive with me when I dropped it off, even though their internet & phone systems were down that day & no one was doing anything. It took several calls, a day & a half later to tell me that 3 people had test driven & “nothing was wrong with it,” & I was welcome to come test drive it with them, even. 9/24 ubered back there to pick it up since I had errands to run for work the following day. Frustrated, I reached out to higher management. 10/1 I spoke with the Service Manager, Deborah?. expressed all of my frustration thru tears. I am so beyond angry@this point, & she assured me things would get taken care of, asked when I could get there, AGAIN, & said she’d be back in touch with my in an hour. A few minutes later Thomas called, essentially blaming me for picking it up when no one was there to test drive with me. I brought my car back in, this morning,@8am. Skylar test drove with me first. We got up to the speed, he felt the shaking. He was satisfied & we returned to the dealership. Enter Thomas. There’s more traffic this time around so I cant get to the same speed. There was a moment you could feel it slightly but he said he couldn’t feel it, to pull over & he would drive. he drove but did not get up to the speed long enough for the shaking to become very noticeable. It was like right as he got to the speed & felt it, he slowed down so it would become less noticeable, to deflect responsibility again. He decided that was enough test driving & that the issue was “probably the xxxxty tires” but they weren’t going to replace them. lead technician was unavailable yet again to test with me. only option was to purchase premium tires @ cost with free install $1200!! So save yourself the emotional trauma & NEVER do business with them! More

Stay far away from the service department at Nissan of Rockwall. Let's start with $199 for "diagnostics" ... which means plugging in an OBD2 reader and getting a trouble code. (Waived of course if you de Rockwall. Let's start with $199 for "diagnostics" ... which means plugging in an OBD2 reader and getting a trouble code. (Waived of course if you decide to have the work completed.) Then, $428 for a part that costs $269 (retail) on their own website. Add $325 labor for literally removing two screws and inserting the new part...then plugging the OBD2 back in to clear the trouble alert. All of this takes approximately 5 minutes. Complaining about it gets you a $112 penalty for another part (that they forgot to mention you also need). Let's not forget the $69 shop charge for that paper floor mat and disposable gloves by the mechanic. And the coup de grâce, $30 merchant visa fee that they transfer onto the customer for having the audacity to use a credit card. More

THIS IS THE BIGGEST RIP OFF SERVICE DEPARTMENT EVER. I TOOK MY CAR IN TO BE SERVICED BECAUSE IT WOULD NOT POWER UP OR DO ANYTHING. THE MAIN FUSE HAD BLOWN AND I REPLACED IT FOR $49 BEFOFE I TOOK IT TH I TOOK MY CAR IN TO BE SERVICED BECAUSE IT WOULD NOT POWER UP OR DO ANYTHING. THE MAIN FUSE HAD BLOWN AND I REPLACED IT FOR $49 BEFOFE I TOOK IT THERE. IT WAS GOOD WHEN I TOOK IT THERE. THEY SAID THE MAIN FUSE BLOCK WAS SHORTING OUT AND IT WOULD FIX IT FOR $800. WHEN I WENT TO PICK IT UP THEY HAD NOT REPLACED WHAT THEY SAID. THEY REPLACED THE SAME FUSE NOT ONCE BUT TWICE AND CHARGED $900 AND THEY MADE A NEW KEY THAT WAS NOT AUTHORIZED. NOW THE BILL IS ALMOST $1300 AND THEY DID NOT FIX A DANG THING. THAT IS 10 MONTHS AGO AND I HAVE COMPLAINED TO NISSAN, THE GM, THE SERVICE MANAGER, THE SERVICE WRITER AND I HAVE BEEN GHOSTED BY ALL. I GUESS THEY EXPECT THIS WILL GO AWAY??? NOT AT ALL LIKELY. More

Amanda, my service associate, was great. She kept me informed throughout the whole process. My car brakes where done when promised and my car stops so much better. She kept me informed throughout the whole process. My car brakes where done when promised and my car stops so much better. More

Everyone always friendly and very helpful. Waiting area very comfortable. My service advisor Jim Virgin always goes over everything with me and lets me know of any issues that need to be take Waiting area very comfortable. My service advisor Jim Virgin always goes over everything with me and lets me know of any issues that need to be taken care of . I respect his honesty and concern for his customers. More

Wayne said he could get my oil changed but didn’t tell me it would take 2 1/2 hrs, I’ve never had to wait that long. Also I didn’t get paperwork for multipoint inspection that should have been done with oil it would take 2 1/2 hrs, I’ve never had to wait that long. Also I didn’t get paperwork for multipoint inspection that should have been done with oil change. More

The car salesman (Thomas) was superb but my experience at the so-called “Service” department was dismal. I purchased a used car and returned for service that should have been caught during “make ready”. I fo the so-called “Service” department was dismal. I purchased a used car and returned for service that should have been caught during “make ready”. I found the service manager to be quite rude and dismissive. More

These are great people to do business with. I appreciate the great communication from start to finish while my vehicle was being serviced. I appreciate the great communication from start to finish while my vehicle was being serviced. More

The communication from this dealership is severely lacking. I brought my car in for an oil change and also brought up two other issues to my advisor that I wanted to be looked at, and I was told I wou lacking. I brought my car in for an oil change and also brought up two other issues to my advisor that I wanted to be looked at, and I was told I would have to make a second appointment for the other issues which I was fine with, but then the dealership had my car all day, and I called and left a message a text message my advisor twice, and my husband called the dealership and nobody ever got back to us, so we went up to the dealership to only find out that they were going to go ahead and keep my car to look at the other issues and just give us a loaner car but we were never contacted about it. After I got my car back I was told that everything was fixed which was my window issue and the liftgate and this is the third time that I have taken my car up to the dealership to have my driver side window motor looked at, and I was told again that it only needed to be lubed up and then they took the whole door off to look at the issue and that it was fixed in my window still is not working properly and will get stuck and not roll all the way up so I'm just really frustrated that the whole problem is not being fixed properly. I feel like a Band-Aid is just being put on the issue and it’s not really fixed. More