Cavender Nissan Rockwall

Worst DEALERSHIP & buying experience ever. I usually do not write a bad review, but this is an exception. I had an extremely disappointing experience with this dealership. The issues start I usually do not write a bad review, but this is an exception. I had an extremely disappointing experience with this dealership. The issues started from day one when I purchased a vehicle in mid-August. It's now late October, and I still haven't received the tags for my vehicle. They initially claimed that the tags were on their way, but it's clear they were not telling the truth. My tags expired at the end of August, putting me in a difficult situation. The problems didn't end there. I was told that a service would be performed on the vehicle when I purchased it before I picked it up, but when I arrived, the service hadn't been done. I was asked come back at a later date so they can perform the service. We were asked to leave the vehicle with them for a few days, and they promised to make things right. However, when I returned, it was clear that they did not do the service. To make matters worse, they gave me another customer's paperwork with their personal information, which is a serious breach of privacy and claiming the service was complete and obviously it had not. They asked me to leave the vehicle with them again, and promised to deliver it to my house as a gesture of goodwill since the dealership is an hour away. However, this offer turned out to be empty, as my vehicle issues were half addressed and not properly serviced, and I haven't received my tags as of today, October 27, 2023. Even more concerning is the fact that I'm still receiving texts about a vehicle I don't even own, and it's clear they have no idea about the details of the vehicle I purchased. In summary, my experience with this dealership has been riddled with issues, from bad customer service to false promises and mistakes with paperwork. I would strongly advise potential customers to be cautious and consider alternative options before dealing with this dealership. I am in constant contact with mangers, sales directors with claims they will get it handled. I am assuming that they went to vista print and just made themselves some cards with good titles. We now are speaking with a lawyer just to get some plates. STAY AWAY. Remember the liars are the management. Here are some names we have delt with Isaac, Vicky and the new all improved Delano Palmer General Manager. This guy contacted me at the beginning of the week again with empty promises. Please note the Bobby Cavender, Billy Cavender, WB Cavender are the President /owners and could careless either. I'm assuming to these guys it would be like complaining to ATT! I will post a bad review every day from here moving forward on every possible site until they take my vehicle back that I am not legally allowed to drive or rectify. More

The adviser was super friendly and attentive to my needs. Once the work was completed I was immediately notified. Highly recommended! Once the work was completed I was immediately notified. Highly recommended! More

Robert was friendly and professional. He kept me updated as I waited for my car . He kept me updated as I waited for my car . More

Great service! They made the process of buying a vehicle so much easier. Answered all our questions. They made the process of buying a vehicle so much easier. Answered all our questions. More

No lies no games. Simply professional! They go over and beyond! Thanks Clayton! It's appreciated Simply professional! They go over and beyond! Thanks Clayton! It's appreciated More

Wayne was very helpful, he made my experience easy and the overall service was fast. the overall service was fast. More

THANK YOU Clayton for being so amazing today and helping me with buying my beautiful new 2024 Nissan Altima SR! Your customer service skills, kindness and knowledge is exceptional and we appreciate you so me with buying my beautiful new 2024 Nissan Altima SR! Your customer service skills, kindness and knowledge is exceptional and we appreciate you so much for all you did for us today 👏 🥰 🤗 Because of you, we will return in a few months to purchase another gorgeous vehicle for Sarah! Thank you again so much Clayton! More

Love the fact they keep me informed throughout the process of the oil change once it goes in to the shop till it’s ready. They let me know what’s been done and if needed extra work they would let me k process of the oil change once it goes in to the shop till it’s ready. They let me know what’s been done and if needed extra work they would let me know. More

Amazing customer service, thank you. Will do my services here any time, Rondelle is a great service advisor Will do my services here any time, Rondelle is a great service advisor More

Nice place. Good service. Appreciate the car wash. Very close to service at Lexus. Will return Good service. Appreciate the car wash. Very close to service at Lexus. Will return More