Cavender Nissan Rockwall

Contacted dealer online today and agreed to a price in writing from Kosi the salesman. Showed up at the dealership and sales manager wanted to renegotiate the price. He added $2300 to the agreed upon pric writing from Kosi the salesman. Showed up at the dealership and sales manager wanted to renegotiate the price. He added $2300 to the agreed upon price and refused to honor the written agreement we had. Very disappointed in dealer and with the dishonesty we experienced in this business. We moved on to another dealer. More

Their bio on their business Instagram says “Customer Service & Loyalty are our focus.” And honestly, I’ve never seen and experienced something MORE CONTRARY TO THIS IN MY 37 YEARS OF LIFE!!!!!!!!! If Service & Loyalty are our focus.” And honestly, I’ve never seen and experienced something MORE CONTRARY TO THIS IN MY 37 YEARS OF LIFE!!!!!!!!! If I could give negative 1 million stars, I would. I should have listened to my intuition from the very beginning and walked away when they lied the first time. I’ll do this in 2 parts, one for sales and then one for service, since I’ve had the vehicle 2 months and had an ongoing issue with it since I bought it. This is long, but please take these words into consideration when looking at cars from this dealership and just stay as far away as possible. I totaled my previous vehicle in July 2024 and needed another one ASAP, as I drive a lot for one of my 3 jobs. I’d always dreamed of owning a Lexus and when I found the one that was in my budget, had the specs I wanted, I reached out to Cavender to get some info. I conversed via text & email, back and forth with my salesperson, Zachary, explaining that I had just started a new job and wanted to get most everything done with numbers and financing before I came in so that all I basically had to do was test drive to make sure I liked the car, and sign. I was told that they had run my credit and would be able to make the deal in the range of monthly payment I was looking for. I confirmed that when coming in the next day, all I would need to do was test drive and then finalize everything, so that I could be in and out quickly since I had just started this new job and didn’t want to be away too much. I made an appt for the following day, first thing in the morning as soon as they opened. When I got there, we test drove the car and I decided it was what I was looking for. When we went in to start paperwork, I was informed that they had, in fact, not run anything thru the banks, even though I had sent them all of my proof of income, DL, and all other paperwork they requested, the day before. I should have IMMEDIATELY walked away then. I would have saved myself from SOOOOOOOOOO much.. I waited…and waited….and waited some more. 4.5 hours to be exact. Again, should have walked away then. The finance person, John (maybe?), I can’t remember exactly, came out with a number that was way above the number I had given that they confirmed I would be able to obtain. I pushed back but was told that they weren’t willing to give all of my different proofs of income from my 3 jobs to the banks. I get paid via zelle for one of my main forms of income. Eventually, I was pressured into signing and made to believe that I wouldn’t find any other lender that would accept my somewhat unconventional sources of income. I signed the paperwork, REGRETFULLY, because I was made to feel like I had no other option. AGAIN, I WISH I WOULD HAVE LISTENED TO MY INTUITION AND WALKED AWAY FROM THE VERY BEGINNING!!!!!!!!!! I’ll do a separate review regarding the service team and how they handled the ongoing issue I STILL have with the vehicle, to this day, 2 months later. More

STAY FAR AWAY! I purchased a CPO on 8/7/24. 2.5 weeks later, it began shaking with speeds exceeding 40MPH. I called the dealership, explained my issue. She gave a I purchased a CPO on 8/7/24. 2.5 weeks later, it began shaking with speeds exceeding 40MPH. I called the dealership, explained my issue. She gave a message to someone. No one returned my phone call. 3 hours later, called back, spoke with someone else who “gave a message” to someone else & if I hadn’t heard back in an hour, to call back. 2 hours, no word. called back & wasn't hanging up until I spoke with the right person. They needed to talk to service to get it towed since they deemed it unsafe to drive. It was late evening by the time they set it up so the tow truck driver met me@my office the following morning @about 9:30 am. By 1pm, no communication Didn’t know if it made it there. tow driver was a 3rd party. Called & left ANOTHER message. They called An hour later, said that they test drove it & determined the tires weren't balanced properly but it would be fixed & ready by EOB that day. By 4pm, no response. Called again to see how I'm getting there from Uptown Dallas. Finally got to Carina's cell & was told to Uber to the dealership. Took an hour with traffic costing $40. Gave them my receipt before I left for reimbursement. That was 8/27/24. Over 20 calls later, I STILL HAVE NOT BEEN REIMBURSED! 10/1 i was told they sent the wrong form. 35 days for that news!! BUT….IT DOESN’T END THERE, FOLKS! 8 days later, I noticed the shaking & wobbling returned. I promptly called the dealership & Of course, just like in times past, a message was taken so “someone could call me back.” This happened again & again over the course of the month. I finally talked to the service advisor that took care of me previously, if that’s what you want to call it. He said he informed the Used Sales manager of my situation, & he would be in contact with me. A few days later, Thomas called. He said he’d “just now” been apprised of my situation, since the previous Used Sales manager retired, or something like that. He asked when the soonest I could bring my car in was. I have 3 jobs. I don’t have a bunch of time to keep coming back to the. I finally figured out a day I could come back to, what I thought, was test drive it with these people. None of them were “available” to test drive with me when I dropped it off, even though their internet & phone systems were down that day & no one was doing anything. It took several calls, a day & a half later to tell me that 3 people had test driven & “nothing was wrong with it,” & I was welcome to come test drive it with them, even. 9/24 ubered back there to pick it up since I had errands to run for work the following day. Frustrated, I reached out to higher management. 10/1 I spoke with the Service Manager, Deborah?. expressed all of my frustration thru tears. I am so beyond angry@this point, & she assured me things would get taken care of, asked when I could get there, AGAIN, & said she’d be back in touch with my in an hour. A few minutes later Thomas called, essentially blaming me for picking it up when no one was there to test drive with me. I brought my car back in, this morning,@8am. Skylar test drove with me first. We got up to the speed, he felt the shaking. He was satisfied & we returned to the dealership. Enter Thomas. There’s more traffic this time around so I cant get to the same speed. There was a moment you could feel it slightly but he said he couldn’t feel it, to pull over & he would drive. he drove but did not get up to the speed long enough for the shaking to become very noticeable. It was like right as he got to the speed & felt it, he slowed down so it would become less noticeable, to deflect responsibility again. He decided that was enough test driving & that the issue was “probably the xxxxty tires” but they weren’t going to replace them. lead technician was unavailable yet again to test with me. only option was to purchase premium tires @ cost with free install $1200!! So save yourself the emotional trauma & NEVER do business with them! More

To be honest, I feel to be the victim of a bait and switch. I had originally looked at a Nissan Sentra on Saturday 09/21. On the test drive, I informed the sales person (Jakob) of my list of needs (bli switch. I had originally looked at a Nissan Sentra on Saturday 09/21. On the test drive, I informed the sales person (Jakob) of my list of needs (blind spot detection, rear camera, adaptive cruise control, satellite radio, heated seats, 360 camera, and rain sensing wipers). Jakob informed me, in order to get these features, I would need to look at the Nissan Altima which is a different in price of roughly $8000.00 After agreeing to a test drive, Jakob was pulled away and replaced with Charlie to join me for the test drive in the parking lot. It being very late in the day to complete the paper work, decided to return on Monday. After work on Monday I returned to the dealership, signed all the paperwork and led over to my new car. Imagine my surprise when I asked for a demonstration how some features worked to be told the car did not have it. Of my list of wants, the only features the vehicle had was satellite, rear camera, and blind spot detection. I reached out to Carina Hernandez, the dealerships "Owner Loyalty Manager", on Friday 09/27 via email to voice my concerns. Shortly after 4:28 pm, Jakob called me and profusely apologized for his mistake in not communicating the list of features I wanted to Charlie and Colby. He stated he would speak to Colby to discuss a possible solution and to expect a call within 10-15 mins. A call that never came. I then reached back out to both Carina and Colby via email this morning (09/28). The offered solution was to trade in the car I purchased on Monday for another trim level that. However, they would only provide a trade value of $25,000.00 although my investment (down payment, trade, and amount financed) is currently $34,000.00. Basically a loss of $9,000.00 I protested to this offer and was basically told it was all they would offer to resolve the issue. Buyers beware! After diving deeper into past reviews on this site and others, it appears this situation and proposed resolution is common with this dealership! I plan on filing a complaint with the FTC and Attorney General. More

My car was totaled so I have been on the hunt for a new car. I get approved with my credit union for an amount that I am comfortable with also a FANTASTIC APR. initially I wasn't going to go to this dea car. I get approved with my credit union for an amount that I am comfortable with also a FANTASTIC APR. initially I wasn't going to go to this dealership as I've been looking for a Mazda. I have been using True Car as a form of research, and came across a 2023 Nissan Rogue. I send the email that I'm interested for the price posted although I know TTL was not included, I had enough to cover. I specifically told the sale guy Juan I did not need them to finance because I KNEW they could NOT beat the rate. He said the "finance " guy could. I said okay if you can beat the rate I'll let you finance me. Colby runs a soft report. Juan brings back a document with 3 down payment option. I told him I want 0 down because THAT is what my credit union approved me for. Juan goes back to Colby, and then to me saying that I could get 0 down, they won't be able to verify the APR yet, and there's a $1,995 maintenance package required. Sir what? I asked for it in black and white because they must believe I'm an idiot. Of course no black and white ever presented to me. Before I walked out in disgust, I made sure to write that I DO NOT AGREE TO ANY OFFERS OR CREDIT CHECKS. This place is predatory and deceitful!! More

Father bought vehicle here and said he would get a referral bonus so I purchased a vehicle and after numerous emails and visits he has yet to receive the referral bonus. They also added several additi referral bonus so I purchased a vehicle and after numerous emails and visits he has yet to receive the referral bonus. They also added several additional service contracts to his purchase that he told them he did not want and he took signed letters to them to cancel but they did nothing with the letters, just said his term would be shortened but I don’t think he got that in writing. Also they add a mandatory protection package that clearly says it is available, not mandatory, into your purchase price even if you are a vet eligible for free oil changes. Not even sure if the free oil changes are going to be worth it! They didn’t return my personalized plates like they said they would so I had to pay extra for replacements. Pay attention to advertised prices and what they put on your contract. As well as any offers if you go with Nissan financing. More

Stay far away from the service department at Nissan of Rockwall. Let's start with $199 for "diagnostics" ... which means plugging in an OBD2 reader and getting a trouble code. (Waived of course if you de Rockwall. Let's start with $199 for "diagnostics" ... which means plugging in an OBD2 reader and getting a trouble code. (Waived of course if you decide to have the work completed.) Then, $428 for a part that costs $269 (retail) on their own website. Add $325 labor for literally removing two screws and inserting the new part...then plugging the OBD2 back in to clear the trouble alert. All of this takes approximately 5 minutes. Complaining about it gets you a $112 penalty for another part (that they forgot to mention you also need). Let's not forget the $69 shop charge for that paper floor mat and disposable gloves by the mechanic. And the coup de grâce, $30 merchant visa fee that they transfer onto the customer for having the audacity to use a credit card. More

On 04/26/24 while searching for a new Nissan Titan on Cars.com, I came across 5 new trucks advertised from Cavender Nissan. I had searched the Cars.com website for 'Pro-4X' trim, and this is how many tru Cars.com, I came across 5 new trucks advertised from Cavender Nissan. I had searched the Cars.com website for 'Pro-4X' trim, and this is how many trucks Cavender Nissan were showing in their inventory. My attention was drawn to their pricing because I have been looking at trucks for a year for purchase and their pricing was at a rate that was consistent with only about 5 other dealers in the US for their low price point. Cavenders pricing was $16,018 below MSRP for these trucks. So for an MSRP of 64,065, Cavender had their 'Cavender price' listed at $48,049. I noticed that they had 5 trucks priced with this discount and each was the trim package I was looking for. (Pro-4X trim level.) To make sure this wasn't some sort of error, I clicked on the 'dealer link' attached to each of the advertisements and went to Cavender Nissan's own webpage and found that not only was this price repeated to the exact dollar, but they also had a pop up screen that promised an additional '$500.00 off any in stock vehicle'. After seeing these prices on both the Cars.com website and the Cavender website, I felt a high confidence that this was their sales price. (It is worth noting that the Nissan Titan is not a good selling truck, in fact, it is the lowest volume full-sized pickup truck in the US with annual sales hovering around 20,000 units sold annually, compared to 700,000 Ford F-150's and a similar number of Chevrolet/GMC trucks sold anually.) Because the truck wasn't a strong seller and is scheduled to be discontinued at EOY 2024, I felt that many dealers are trying to sell off their stock of 2023/2024 Titans. Cavender's advertised pricing was in line with some of the larger Nissan dealers in the south and west US. (see Cookeville Nissan, Lokey Nissan, Peoria Nissan, Courtesy Nissan and Nissan of Orange Park are others that have a similar advertised pricing structure, but actually will honor their advertised pricing....) I located the sales manager, Dimitrius Naylor, on Cavender's webpage and sent him an email directly, asking to buy one of their 5 advertised Pro-4X models at this prince point. Cavenders website proudly displays banners that proclaim, "The price you see is the price you pay!" , "No hidden fees!" "Cavender pricing" among other promises. I sent this message on Friday night 04/26/24, knowing that Mr. Naylor would open it sometime Saturday morning and reply. Saturday morning came and went and I had no response from Mr. Naylor. Because I had clicked on a link the night before for my '$500 Cavender discount on any in stock vehicle' button, I received a text message Saturday morning around 0940 AM. The person sending the text identified himself as 'Clayton Paul' with Cavender Nissan. After what I am assuming was bot generated 'chit chat' which made no sense, but is probably programmed to keeps ones attention until a live sales person can take over. At 0953 AM I received a text asking if I wanted to schedule a test drive for their sale weekend. I replied that I was out of the area, but would like to buy the truck and arrange payment. At about 2:13 PM, I received another text from 'Lilly' at Cavender saying in substance that it was 'extremely busy and she would have a sales person contact me asap'. I heard nothing else from text that day. At about 2:40 PM I sent a follow up email to Mr. Naylor, reiterating fact that I wanted to buy a truck but wasn't hearing anything back from them. I stated that I was trying to figure out why no one was calling me back and thought that they had either 'sold all their trucks' or they 'weren't interested in selling me a truck'. At about 3:49 PM, Mr. Naylor emailed me back saying, "I'm just seeing this email, please call me direct at 4696145349' so we can talk. I called him directly.....and he never answered. I left him a message, reiterating the fact that I had reached out via email and phone several times throughout the day and he didn't seem More

very professional place. I definitely recommend customers to this Nissan. they greet you from the time you walk in Offer you coffee and water that's exactly how you treat cli I definitely recommend customers to this Nissan. they greet you from the time you walk in Offer you coffee and water that's exactly how you treat clients More

They pressured me in to an extended warrenty. Had to drive hour and a half to cancel it. Now they won't return my number. Lie to me over and over. Had to file a claim with Nissan. I would no Had to drive hour and a half to cancel it. Now they won't return my number. Lie to me over and over. Had to file a claim with Nissan. I would not go to this dealership unless you like getting the run around. More