Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Cavender Grande Ford - Service Center

San Antonio, TX

4.9
61 Reviews

61 Reviews of Cavender Grande Ford - Service Center

Sort by
April 15, 2025

I was given a 10:am appointment and arrived early thinking someone would look at the vehicle. Was told I would need to leave it for 24-48 hrs.!? I should have been told to expect that. So after drivi More

by joellenchris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt
Report | Print
March 28, 2025

I just want to thank the Service dept. Brian Burger and Anthony Galindo made my experience easy and accommodating. Brian contacted me as soon as I needed a rental and Anthony kept in conta More

by 13jjacobs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Burger
Report | Print
March 28, 2025

Appreciate the service that was given by Brian Burger and Anthony Galindo. Thank you for all you do! More

by 13jjacobs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Burger
Report | Print
July 30, 2024

Had a recall to get done , first call another dealership they gave me the runaround, and told me it would take three months to fix. Cavender did it in two days. More

by gwhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everyone is the service department, Augustine.
Report | Print
Jul 31, 2024 -

Cavender Grande Ford responded

Thank you for sharing your experience! We're glad to hear that Cavender Grande Ford could address the recall quickly and efficiently. We appreciate your support!

July 29, 2024

Great service simply put. Francisco was knowledgeable and very detailed on status and upcoming pm needs More

by Michael.McLaughlin.210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco
Report | Print
Jul 29, 2024 -

Cavender Grande Ford responded

Thank you for the positive feedback! We're glad to hear Francisco provided knowledgeable and detailed service at Cavender Grande Ford. We appreciate your support!

June 07, 2024

Excellent customer service! They were able to schedule us quickly for an appointment and maintained great communication on the status through pick up. More

by Chad Flick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Pendergass
Report | Print
Jun 10, 2024 -

Cavender Grande Ford responded

Chad, we're delighted to hear you had a great experience with our team at Cavender Grande Ford. Thanks for the positive feedback!

May 21, 2024

Augustin was very helpful in getting my truck in and out. I would definitely recommend asking for Augustin! More

by Toddrandolph7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Augustin
Report | Print
May 21, 2024 -

Cavender Grande Ford responded

We're delighted to know that Augustin was able to assist you efficiently with your truck at Cavender Grande Ford. Thanks for recommending us!

May 15, 2024

Awesome company. Customer Service did their job well.Thank you for the service. I’m fully satisfied. More

by jimsusan2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise , Noah Caballero, Aaron Thomas, Travis Jones, Guillermo "William" Fernandez Jr.
Report | Print
May 15, 2024 -

Cavender Grande Ford responded

We're so glad to know you had a great experience with our customer service at Cavender Grande Ford. Your satisfaction is our top priority! Thanks for your feedback, we appreciate it!

May 11, 2024

The service technician who came to my home was prompt and professional. The entire process was great. More

by charlie.smith75.cs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James field service technician
Report | Print
May 13, 2024 -

Cavender Grande Ford responded

We're glad to know that you had a great experience with our service technician at Cavender Grande Ford. We strive for prompt and professional service every time! Thanks for the review.

May 11, 2024

We were very satisfied with the work performed by Grande Ford. Francisco even helped us to learn some of the features we did not know our vehicle had. He is knowledgeable, professional and friendly. We appr More

by Gavino Limon
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Valdez
Report | Print
May 13, 2024 -

Cavender Grande Ford responded

We're glad to know you had a satisfying experience with us at Cavender Grande Ford! It's great that Francisco was able to assist and educate you about your vehicle. We appreciate the kind words, thank you for choosing us!

1
2
...
7