Cavender Grande Ford

We bought a cat from Gus 2 and a half weeks ago. Gus was amazing. He gave us what we needed for trade in and we got the car we saw online. We live 6 hrs away and did everything by text and email. He Gus was amazing. He gave us what we needed for trade in and we got the car we saw online. We live 6 hrs away and did everything by text and email. He even drove three hours to meet us half way to deliver the car. The car is amazing and I love it. With that being said, the finance department leaves something to be desired. We have and still are dealing with finance. We went through our own bank because we are established with them and knew it wouldn't be an issue and it wasn't. The issue is the lack of communication with Jose in finance. My bank is still waiting on a document he has failed to email over. I have emailed Jose n finance and called Jacob, the manager, and have not heard back from either. Gus is AMAZING but finance, definitely not. More

It was a pleasure working with Jesus. I’m not a fan of car dealerships but Jesus had me in and out, no games. Cavender gained a returning customer. I’m not a fan of car dealerships but Jesus had me in and out, no games. Cavender gained a returning customer. More

Our experience with everyone at Cavender Grande Ford has been amazing. Jorge and Jesus took care of us from initial meeting to personally delivering our new vehicle out of town. Thank you! been amazing. Jorge and Jesus took care of us from initial meeting to personally delivering our new vehicle out of town. Thank you! More

I had a fantastic experience working with Jesus Marquez at Cavender Grande Ford. From the start, Jesus provided top-notch customer service. He took the time to really listen to what I was looking for in a at Cavender Grande Ford. From the start, Jesus provided top-notch customer service. He took the time to really listen to what I was looking for in a truck—no pressure, no pushy sales tactics, just genuine care and attention to what mattered to me. Jesus was knowledgeable, patient, and went above and beyond to make sure I drove away in a truck that checked every box. On top of that, he worked out a great deal for me that I felt confident and comfortable with. If you’re looking for someone who puts the customer first and truly wants to help you find the right vehicle, I highly recommend Jesus Marquez. Couldn’t be happier with my experience! More

The salesman Jesus Marquez did a fantastic job at getting us into our new pickup. A little put off by the finance department coming back after all was hashed out and tried to change the bottom line. Unaccept us into our new pickup. A little put off by the finance department coming back after all was hashed out and tried to change the bottom line. Unacceptable. They did end up accepting the deal. 😃 More

Stopped by to check out what looked like a great deal on their website, was greeted by Gerson Torres who started assisting me in the test drive and ultimate sale and worked with Gustavo Cisneros who assiste their website, was greeted by Gerson Torres who started assisting me in the test drive and ultimate sale and worked with Gustavo Cisneros who assisted too. Both were very helpful, professional and very pleasant to work with. They honored their price and I drove away with an amazing price. I am very impressed with Cavender. Would certainly go back as they play fair. More

Called service to inquire about price of oil and filter service. Was transferred 3 times to different people. Never was given a price so I hung off after being told some one would give me a call! service. Was transferred 3 times to different people. Never was given a price so I hung off after being told some one would give me a call! More

What a great group of guys. Worked with me to get me in the right truck for me. Art did an outstanding job. Would recommend him if you looking for your next car or truck. Worked with me to get me in the right truck for me. Art did an outstanding job. Would recommend him if you looking for your next car or truck. More

COMPLIMENTS: I don't know if I am sending this to the correct place but I need to said this:Please foward to Manager or whoever is in charge I just want to say , Your service is the best. I've had pr correct place but I need to said this:Please foward to Manager or whoever is in charge I just want to say , Your service is the best. I've had previous great experinece with my RV last year. This last visit last week so just a great!! Elizabeth Mejia took care of me. The video you sent me showing inspection and cause of proble was outstanding . I show it to collegues !! I had truck in at local dealer , 1st they charged me for something related to what was fixed in Cavender and under warranty but I was charged $500. I dont know why but I couldn't take truck from dealer with out paying . They made up reasons of animal biting harnes , then something else , then they could find proble of pre collission light on for over 10 days. I told them I was going to take to Cavender , they said "OK" Well thank god I did . Very couteous , professional , down to the point of problem in a matter of time ( hours) Part wass replaced and wal-la problem resolved. I am very happy with service from Cavender and honestly would not take my truck anywhere else . SHOUT out to service dept. , Ms Elizabeth Mejis and all crew. Everyone was VERY helpful kind ad pick up was easy . All under warranty VERY BAD SERVICE IN LAREDO -- ONLY BECAUSE THEY LIE WHEN IN ALL REALITY DO NOT KNOW AND ARE HONEST OF NOT KNOWING SO MAKING UP STUFF AND CHARGING WHEN IT WARRANTY -Bad Bad!!! Thank You Very Much Dr. Amando Garza III Laredo TX dragarza3@outlook.com More

Extremely disappointing and unprofessional experience. I reached out to Cavender Grande Ford (San Antonio, TX) regarding a 2025 Ford F-150 Tremor in Antimatter Blue Metallic. Their online payment estimat I reached out to Cavender Grande Ford (San Antonio, TX) regarding a 2025 Ford F-150 Tremor in Antimatter Blue Metallic. Their online payment estimator tool was completely inaccurate, so I followed up directly. The next day, Sales Manager Jacob F. contacted me, expressing strong interest in earning my business. We exchanged numbers, and after a few back-and-forths, I was satisfied with the final offer. We scheduled my visit for Saturday at 2 PM. I live in Georgetown—116 miles away—but I was serious about purchasing the truck. The next morning, I cleaned out my current truck, took both keys, and prepared for a trade-in. En route, I notified Jacob I’d be 15–20 minutes late. He replied, “No worries.” I asked if I should find him directly, and he confirmed I should. I arrived just 14 minutes late. Jacob briefly greeted me but immediately passed me off to a salesperson and disappeared. Minutes later, I was informed the truck I had been discussing was being sold to someone else at that very moment. Instead, they tried to sell me different vehicles in colors I never asked for. After I left—empty-handed and frustrated—Jacob resumed texting, offering a 2024 model, then a dark gray vehicle. It was clear I had been treated as a backup plan. They never once informed me that the vehicle was at risk of being sold despite knowing I was driving two hours to purchase it. I trusted their word and wasted four hours of my day, including the drive back home—all while managing a knee injury. The lack of honesty, professionalism, and respect was glaring. Jacob’s decision to step back and let a salesperson take the fall was not only disingenuous, but showed a clear unwillingness to take responsibility. This dealership was neither fair nor kind. They proved they value a quick sale over basic decency. I strongly advise others to think twice before trusting Cavender Grande Ford with your time or business. More