Back

Cavender Ford of Oklahoma City - Service Center

Oklahoma City, OK

3.7
75 Reviews

75 Reviews of Cavender Ford of Oklahoma City - Service Center

Sort by
July 26, 2016

Caused more damage than they repaired!! Horrible service. Was quoted $300 for labor but the day I dropped my car off was told that it would be $360. Wasn't happy but the work had to be done More

by Ksear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken hines, Rick Dougherty
Jul 26, 2016 -

Cavender Ford of Oklahoma City responded

Sorry to hear your disappointed, however I'd like to clarify a few issues you brought up. You brought the vehicle to us after another shop could not repair the issue. You asked us to replace the PCM, and did not want us to diagnose the cars drivability issues. Video taken of the car at write up showed body damage of some sort on the majority of the body panels, as well as a crack slightly larger than a golf ball to the windshield. After installation of the PCM you requested, the engine still had a miss. Because you stated you were the spouse of a deployed service member, we diagnosed and replaced a ignition coil at no additional charge. Normal retail would have been $270.00 for this repair alone. The windshield did indeed crack further when the hood was shut. Because of the existing damage we did offer to split the cost with you to replace and you requested we take the $87.50 off your bill, which we happily agreed to do. We made no repairs to any moldings, washer systems, or paint touch up. We certainly tried to go above and beyond for you and are sorry we failed to meet your expectations.

Aug 30, 2016 -

Cavender Ford of Oklahoma City responded

Thank you for bringing this to our attention. It is alarming to me to read about your situation, and I would like the opportunity to speak with you more on the matter. Please contact the dealership, or myself, directly, so we can try to come to some sort of resolution. Customer service is of the utmost importance to us, and I would like the chance to mend your relationship with our dealership. We greatly appreciate your feedback. Best, Jeff Hamstead - Service Manager (405) 728-2411

May 17, 2016

Replace turn signal lever The signal lever on our 2012 Escape simply broke from plastic fatigue. We were originally quoted $215 for the replacement and labor. We were called la More

by tg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jay Cornell
Jun 16, 2016 -

Cavender Ford of Oklahoma City responded

"We are sorry for any price differences; we work hard to give the lowest pricing possible. We are glad to hear that a discount was given when you picked up the car. Thank you for your business and we hope to have another chance to regain your confidence in us. Thank you. Tom Peters – GM"

February 26, 2016

Warranty Work Needed Lindsey went out of her way to help me get car repaired. She made sure to keep me in the loop whenever there was an update. More

by Mean Green
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lyndsey Pannell
Feb 29, 2016 -

Cavender Ford of Oklahoma City responded

Thank you for taking the time to write this review and for sharing your experience. Your feedback is very important to us. I'm glad you were pleased with the level of service that Lindsey was able to deliver. We appreciate you and your business very much and look forward to servicing you again in the near future. Tom Peters- General Manager

February 22, 2016

Oil change and service for my 2011 Shelby GT 500. I have not only purchased Fords from Reynolds, but have them serviced there over the years. I have always found them to be friendly, helpful and very More

by Mystic Mustang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Cornell, Rance Semore
Feb 22, 2016 -

Cavender Ford of Oklahoma City responded

Mr. Newman, We are glad you enjoy the donuts and coffee; they are bought for great customers just like you! Thank you so much for this review and for your continued support. We appreciate you and your business very much and we are happy to hear that we are meeting expectations. We look forward to servicing you in the near future. Best Wishes - Tom Peters General Manager

January 31, 2016

Oil Change and Recommendations The oil change was great which was what I went for but the recommendations on what was wrong with my vehicle were totally off. I was told the eng More

by JKPT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan Hoover
Feb 03, 2016 -

Cavender Ford of Oklahoma City responded

Thank you for sharing your experience and for taking the time to fill out this review. We very much appreciate your feedback being that we are always striving for the best possible customer experience. If you'd like to discuss this matter with us further, please give us a call at (405) 405-720-3600 and mention this review. Tom Peters General Manager

Feb 03, 2016 -

Cavender Ford of Oklahoma City responded

I’m glad we were able to speak today and resolve your concerns. We appreciate you and your business very much and look forward to servicing you again in the near future. Thank you Jeff Hamstead – Service Manager

January 14, 2016

Excellent Service I'll be coming back! I brought in for Recalls and all were taken care of! Originally brought it in because of a fuel smell.... well, the smells st More

by scmuniz@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Hoover
Jan 15, 2016 -

Cavender Ford of Oklahoma City responded

Thank you for sharing your experience and taking the time to write this review. Your feedback is very important to us. We would love for you to bring your vehicle back if you are still noticing a fuel smell. We appreciate you very much and because of that appreciation we want to make sure you are fully taken care of when it comes to your vehicle. We look forward to servicing you again in the near future. Tom Peters - General Manager

January 03, 2016

Satisfied customer! Had an issue on an option when we ordered the pickup. Rob and Jay worked with us until we were completely satisfied. Also had a couple of things added More

by rlstrait
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Jones, Jay Cornell
Jan 04, 2016 -

Cavender Ford of Oklahoma City responded

Thank you for taking the time to fill out this review. I'm glad you were pleased with the level of service that Rob and Jay provided. We strive hard to deliver the level of service that you both expect and deserve. We look forward to serving you in the future. Best Wishes - Tom Peters GM

October 30, 2015

Excellent Service This dealer always goes above and beyond customer satisfaction. They always make my service experience as pleasant as possible. The parts department More

by FJESALES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rogers, Jay Cornell
Oct 31, 2015 -

Cavender Ford of Oklahoma City responded

Thank you for sharing your experience and taking the time to write this review. Your feedback is very important to us. We appreciate you and your business very much. Tom Peters - General Manager

September 22, 2015

Service Repair Our new 2016 Ford Fusion had a defective battery. I call Ford's rescue service and our car was jump started. Drove car to Reynolds Ford and the batter More

by Unclemoda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Hoover
Sep 24, 2015 -

Cavender Ford of Oklahoma City responded

Thanks for sharing your experience and taking the time to write this review. Your feedback is very important to us. We appreciate you and your business very much. Tom Peters - General Manager

September 02, 2015

Engine malfunctioned on a short road trip. After problem diagnosed, the service adviser recommended what should be done. I was unable to have the work done at this time, (financial reasons) b More

by truckman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Hoover
Sep 04, 2015 -

Cavender Ford of Oklahoma City responded

Thank you for taking the time to write us a review. We appreciate you and your business! I'm glad we were able to help. We hope to see you in the near future. Best Wishes - Tom Peters GM

...
4
...