Cavender Chevrolet - Service Center

Friendly service staff. Terry went out of his way to rectify a situation that would of driven me to do service elsewhere. I recommend this dealership for your service needs. Terry went out of his way to rectify a situation that would of driven me to do service elsewhere. I recommend this dealership for your service needs. More

Poor service! Have been to this dealer several times for service and every time something goes wrong Here are a few examples: - went in for window tint quote and wa Have been to this dealer several times for service and every time something goes wrong Here are a few examples: - went in for window tint quote and was sent away due to how busy they were and was told I would receive a call. Never received a call. - went in for inspection and then to tax office, after long wait at tax office was told that the inspection was not complete and asked to drive back to the dealer to correct. Vin keyed in incorrectly. - recently back for rattle in dash and told that the leveling kit installed on truck at time of purchase had been over leveled and need to be adjusted to avoid further damage to tires etc. This blew my mind when they tried to charge me for alignment after correction was made WOW! Now that adjustments have been made truck sits at stock height putting me out $500 for leveling kit I had them install at time of purchase. I have emailed Cavender with my concerns and to no surprise they have not responded! More

Ripoff - Scam Service Department Transmission blew up After leaving dealership's service department, reported engine light still on for transmission. Advised to continue on that it was repaired and probab After leaving dealership's service department, reported engine light still on for transmission. Advised to continue on that it was repaired and probably just forgot to reset the code. Transmission blew up then, with investigation discovering that Cavender had replaced the transmission filter and no transmission oil was getting through....causing the transmission to overheat and burn up ... altogether with towing etc costs approx $4000.00. Made numerous attempts to discuss with Cavender but they would not discuss so had a Transmission specialist in San Antonio take care of replacing. Could not just leave truck sitting there any longer for Cavender to answer our calls. The Transmission expert even called Cavender Service Manager to try and discuss their error and show them the damage before he began replacement but they would not even talk to him. I believe they thought it would just go away if they ignored me long enough. I tried to be nice, respectful, interested in their own prognosis but No Response. They had ample opportunity and I even kept low key...bringing a complaint only to BBB where they tried to deny fault saying the technician is no longer with them ... so we could not question his procedures and Cavender suggested they would pay $1500.00 to fix their error if I wouldn't tell anyone about it basically. I wanted full re-imbursement. I could not find a place on their website where consumers could write honest reviews....therefore am now in search of all such places in order to inform the public about their service department. We'd used Cavender for years as well as all our family and have always been able to get down to the problems at hand with any vehicle. We heard that employees had apparently been leaving the service dept left and right and a great deal of dissatisfaction-costly errors made because the policies changed to PUSH THE VEHICLES OUT, not fix them....and their attitude has been "mums the word" to the consumer. I would like to see the old guard "honesty" and "customer service" back in place....and truly a SERVICE department. We are Chevrolet to the bone and it is disparaging to be "HANDLED" in this fashion.... I'd say go on up the road to have your vehicles serviced by experienced technicians that listen when there is an issue..not just try to up sale you on some pckge service item. More

The Service Department at Cavender is absolutely FIRST RATE... I have several Chevrolet Products including twol late model Corvettes and have been extremely pleased with the Service Dept. The Sales Dept RATE... I have several Chevrolet Products including twol late model Corvettes and have been extremely pleased with the Service Dept. The Sales Dept is another story though. I have tried to buy cars here and was totally turned off. I won't use them to buy a car ever! Snobby and arrogant.... More