Back

Cavender Chevrolet - Service Center

Boerne, TX

4.6
47 Reviews

47 Reviews of Cavender Chevrolet - Service Center

Sort by
December 13, 2023

Service was friendly, timely and well done and plan on returning for the next service. More

by les
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Dec 13, 2023 -

Cavender Chevrolet responded

Thank you for your confidence in Cavender Chevrolet, and for your business. We are grateful to have you as a customer, Les!

December 11, 2023

Augustin took excellent care of my vehicle! Very quick and responsive! Cavender Chevrolet always takes great care of us! More

by Alan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanni Barba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

Cavender Chevrolet responded

Alan, it's great to know that Augustin and the Cavender Chevrolet team were able to provide you with such prompt service. We appreciate your feedback!

November 30, 2023

Very clean. Courteous personnel. Very nice waiting room. Service competed when promised. Truck was washed. More

by edcov3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose in service.
Dec 01, 2023 -

Cavender Chevrolet responded

We appreciate your feedback and are glad to know you enjoyed our clean facilities, courteous team, and comfortable waiting room at Cavender Chevrolet. We hope to see you again for future service visits!

November 27, 2023

The service department did a great job! The service rep Richard did a very good job finding the main mechanical problems and negotiating with the extended warranty insurance company. More

by Tim Brenner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Nov 27, 2023 -

Cavender Chevrolet responded

Tim, it's great to know that Richard and our service department at Cavender Chevrolet were able to assist you effectively. We appreciate your positive feedback!

November 22, 2023

I have bought 3 cars from calender over the last 9 years and have always had great service from them. More

by gcashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept. Richard Chavez
Nov 22, 2023 -

Cavender Chevrolet responded

Ashley, it's fantastic to know you've had consistently great service with us at Cavender Chevrolet over the years. We appreciate your loyalty and look forward to assisting you with any of your future needs!

November 22, 2023

Richard did his job. Not happy with how long the wait time was. Appointment was at 9am and vehicle didn't go in the bay until 10:30. I have never had to wait that long be More

by mjbell81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard in service
Nov 25, 2023 -

Cavender Chevrolet responded

We appreciate your feedback and apologize for the longer-than-expected wait time at Cavender Chevrolet. We're always looking to improve our services, so we'll take note of this issue with scheduling as well. Thanks for bringing it to our attention!

November 22, 2023

There was no update I had to call for updates most of the time had to leave a voicemail. At least updating through text would have been good . More

by Elidaarellano37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Nov 27, 2023 -

Cavender Chevrolet responded

Elida, we appreciate your feedback and apologize for any communication issues you experienced. We'll work on improving our update process at Cavender Chevrolet to better serve customers like yourself in the future. Thanks for bringing this to our attention!

November 13, 2023

Excellent service on my wife's Equinox. Only issue is that I was not texted when her car was ready. No telling how long I sat in the waiting room before I went to check on it. It was parked More

by csmonroe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Nov 20, 2023 -

Cavender Chevrolet responded

We're glad to know you found our service excellent at Cavender Chevrolet. However, we're very sorry about the communication hiccup regarding your vehicle's completion — we appreciate this feedback and will take it into consideration as we work to improve our customer service. Thanks for bringing it to our attention!

November 08, 2023

Our Service Advisor, Jason, was very helpful and attentive. He kept us updated throughout the process of repairing our vehicle. More

by Woody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Nov 09, 2023 -

Cavender Chevrolet responded

Woody, we're glad to know Jason provided attentive service and kept you updated during your vehicle's repair at Cavender Chevrolet. Thanks for sharing!

November 08, 2023

I went to get the battery replaced in my vehicle. Simple process that I expected to be under warranty was not and cost $250 dollars and took 2.5hrs to complete. Two days later while riding in the pa More

by Bliebold84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager and service advisor
Nov 10, 2023 -

Cavender Chevrolet responded

I'm sorry to read about your experience. It's concerning that the battery replacement wasn't completed properly and we didn't follow up as promised. We take these matters seriously and want to rectify this situation promptly for you. Please reach out so we can discuss further how best to resolve this issue for you. Thank you, Joe Stehle - Service Director - (210) 477-8300

1
...