Cavender Chevrolet - Service Center

Absolute horrible service department. I dropped off my daughter's car on a Saturday for a 7:00 AM appointment on the following Monday. When I called Monday afternoon, I was rudely told t I dropped off my daughter's car on a Saturday for a 7:00 AM appointment on the following Monday. When I called Monday afternoon, I was rudely told that Cavender had 24 -48 hours to do a diagnostic, which I was never informed of. When I called later, they said they couldn't find my car, and that they needed the VIN number to track it. (Another thing I was never informed of). When I asked the woman on the phone if she could recall her own VIN number, she sarcastically said "most people would check their insurance card". We keep our insurance card with the vehicle, which your dealership, Cavender, had. When I called again to see if they had found my car or had a status, I spoke to another woman, who was curt and rude. It turns out that this same woman had tracked down my daughter's phone number and called her, despite me giving specific instructions that I was to be the one to contact, as my daughter is a kindergarten teacher, and can't be disturbed. My daughter, thinking it might be an emergency, answered the call, and was barked at by this woman saying that some strange man was trying to do work on her car and did she authorize it. She was curt and rude to my daughter as well. I finally found out who the service advisor that I spoke with was on Saturday, Jason, who turns out quit on the Monday that the vehicle was scheduled for service. The new guy, who I don't remember his name, said he would give me a break on the price of the repair, since I had such a miserable time. This "break" was a lousy $25 off due to me being retired military member. This equated to a 3.5% savings on a $704 bill. I have purchased 3 brand new vehicles from Cavender Chevy, and I can assure you that that will be the last. There are plenty of other Chevy dealers in South Texas that I can go to. (I don't care if George Strait himself asked me to come back to Cavender, this will never happen!) You treat your customers horribly after the sale, and I'm going to be sure that everyone I know is aware of just how lousy a dealership Cavender is. More

Horrible customer service in service center. I’ve been in the dark about my vehicle I had dropped off for the second time for same issue. It’s been 1 week now. I NEED to call and call to get sam I’ve been in the dark about my vehicle I had dropped off for the second time for same issue. It’s been 1 week now. I NEED to call and call to get same response of, “it’s being diagnosed now”, about vehicle. By either my service advisor Richard or by some other person because he refuses to communicate with me after my many attempts to get updates. More

Service was friendly, timely and well done and plan on returning for the next service. returning for the next service. More

Augustin took excellent care of my vehicle! Very quick and responsive! Cavender Chevrolet always takes great care of us! Very quick and responsive! Cavender Chevrolet always takes great care of us! More

Very clean. Courteous personnel. Very nice waiting room. Service competed when promised. Truck was washed. Courteous personnel. Very nice waiting room. Service competed when promised. Truck was washed. More

The service department did a great job! The service rep Richard did a very good job finding the main mechanical problems and negotiating with the extended warranty insurance company. The service rep Richard did a very good job finding the main mechanical problems and negotiating with the extended warranty insurance company. More

I have bought 3 cars from calender over the last 9 years and have always had great service from them. and have always had great service from them. More

Richard did his job. Not happy with how long the wait time was. Appointment was at 9am and vehicle didn't go in the bay until 10:30. I have never had to wait that long be Not happy with how long the wait time was. Appointment was at 9am and vehicle didn't go in the bay until 10:30. I have never had to wait that long before. Almost missed another appointment because of it. Also, the web site would not let me schedule for Saturday mornings. More

There was no update I had to call for updates most of the time had to leave a voicemail. At least updating through text would have been good . time had to leave a voicemail. At least updating through text would have been good . More

Excellent service on my wife's Equinox. Only issue is that I was not texted when her car was ready. No telling how long I sat in the waiting room before I went to check on it. It was parked Only issue is that I was not texted when her car was ready. No telling how long I sat in the waiting room before I went to check on it. It was parked outside the door... More