Cavender Cadillac - Service Center

My husband took my car for an oil change on 3/31/2012, On 4/1/2012 after driving my car less than 10 miles my car started smoking and the oil light came on. After sitting on the side of the freeeway for 2 h 4/1/2012 after driving my car less than 10 miles my car started smoking and the oil light came on. After sitting on the side of the freeeway for 2 hrs, with my grandkids 10/8/18mos in the sweltering heat I was picked up. On monday the dealer was contacted. Eventually, NOON, they sent a tow truck to pick-up my car. No engine oil. No Oil filter. So much for an oil change. This is now the second day that I have no car and cannot run errands or fullfill my plans. When I personally spoke to Addison Shepard, I asked for a rental car. The service manager was going to call us back. No call. They have stalled us, frustrated me to no ends. As of the writing of this E-mail 3pm, I am hearing there is no shuttle driver. My points of contention: 1. Take care of your customers. (You could have been replacing the engine). 2. I know the corporate rates for rental cars.( Much cheaper than an oil change). 3. You lose your business ONE customer at a time. 4. My time is as valuable as yours. 5. I am going to tell eveerybody I run into about my experience with you for as long as I am ticked off. 6. I obviously had a good relationship with you before- I bought my car to you. 7. I will never do business with you again. Unless you do this all the time you know exactly what car I am talking about. More

I live in the DC area and my current vehicle was getting expensive on gas and was too big for the area. I went home to San Antonio with the intentions of possibly getting a new vehicle. Well after two wee expensive on gas and was too big for the area. I went home to San Antonio with the intentions of possibly getting a new vehicle. Well after two weeks of searching online and doing my research, one site that was freaquently on top was Cavender Cadillac. On my spare time, i stopped at the dealership and with my luck I met Mr. Kevin James. He was very personable and ready to help in any way possible. I knew from that first moment, I would be purchasing my car from him. After all my wants and his patience with me, he found what I was looking for. I was excited and glad I stayed with Cavender. Both he and Mr. Roger Espinosa, were very helpful and truly wanted me to be happy with my purchase. I wasn't pressured to buy a vehicle I didn't want. They were honest and straightforward from the get go. Kevin took the time to get to know me, not just for a sale, but really know me. I was at ease, as if I were with family. I love my Cadillac and thankful for walking onto the Cavendar Cadillac. Car buying shouldn't be a stressful time with worries of getting taken advantage of. It should be an easy, smart and exciting experience as I had with them. Thank you Kevin and Roger, glad to be part of the Cavender family. These are the gentleman to ask for! More

Everyone at this Dealership is friendly and helpful. Eddie is GREAT! and always willing to work with my schedule. Makes visit very pleasant. Alice G Eddie is GREAT! and always willing to work with my schedule. Makes visit very pleasant. Alice G More

Excellent customer service from Carlos Villarreal. We Excellent customer service from Carlos Villarreal. We had the Auto Butler sealant applied during this service to our 2010 Hybrid Escalade with Whit Excellent customer service from Carlos Villarreal. We had the Auto Butler sealant applied during this service to our 2010 Hybrid Escalade with White Diamond paint. The vehicle now looks brand new - Glad this product was recommended at time of sale as we were not aware of Auto Butler (it is not offered by the other Cadillac dealership (Ken Batchelor) where we purchased other previous cars. So thank you to both the sales and service teams at Cavender. More

We had always driven Chryslers, Pontiacs, and Volkswagens, but in 1991 we became interested in Cadillacs. We went to a dealership in a city very close to where we live and were totally ignored b Volkswagens, but in 1991 we became interested in Cadillacs. We went to a dealership in a city very close to where we live and were totally ignored by every employee we came into contact with. We walked out! We don't dress in fancy clothes or wear flashy jewelry, so we had the impression that they were "judging the books by their covers." A few weeks later, we rented a car to drive to Dallas (we just didn't trust our old Pontiac or either one of the Volkswagen Rabbits, to take us that far). On our way, as we approached San Antonio, which is 150 miles north of our home in deep South Texas, we decided on a whim to stop in at Cavender's Cadillac, as we had seen an ad about them in a magazine. We walked into the Cavender Cadillac Dealership "just to look." The moment we were inside the door, we were greeted by an employee. We told him we were just looking, but he went and got a salesman who offered to answer our questions. We were not pressured, but we were treated with a great deal of respect. To make a long story short, we drove out a few hours later in a beautiful Cadillac Sedan DeVille. We have gotten a new Cadillac every two years since. The one we have now is leased for three years. We drive the 150 miles every chance we get to have our car serviced. They keep our car for us while we go on vacations. We know that we can trust them to treat us right and not charge us for repairs that we don't really need. (The cars have always been purchased in my name, but my two sisters and I pay for it equally. Before we started doing business with Cavender we were always worried that we might be taken advantage of because we are women. We don't worry about that with Cavender. They are so trustworthy in every aspect of our dealings with them. We feel a deep loyalty to Cavender Cadillac, because everyone who works there from the owner on down have treated us royally for 20 years and they have given us superior service. More

In and out in 24 hours even though a raditator for my H2 had to be shipped in. Brought it in on a Tuesday, was promised it would be finished by Thursday PM at the earliest, and I picked it up completed alon had to be shipped in. Brought it in on a Tuesday, was promised it would be finished by Thursday PM at the earliest, and I picked it up completed along with some maintenance on Wednesday around noon. Under-promised and over-delivered!! Great Service. I will be back for all maintenance and repairs. Great job, Cavender! More