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Cavender Cadillac - Service Center

San Antonio, TX

4.7
258 Reviews

258 Reviews of Cavender Cadillac - Service Center

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March 30, 2023

Ray does an excellent job when ever we have an issue. Repairs made a huge difference More

by Charlie.roberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
Mar 31, 2023 -

Cavender Cadillac responded

We are glad to hear that you have felt taken care of by Ray! Thanks for being a loyal client of Cavender Cadillac, Charlie.

March 25, 2023

We experience excellant customer service . Rocky handled our situation at a personal level, expediently and to customer satisfaction. More

by arnell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ROCKY
Mar 27, 2023 -

Cavender Cadillac responded

We are happy to see that Rocky and the team are going above and beyond for our valued guests like you! Thank you for supporting Cavender Cadillac and we will see you next time!

March 17, 2023

Cavender Cadillac has the best service department I’ve ever had the pleasure of working with. Service Advisor Carlos Villarreal is simply the BRST! More

by Lhovel
Recommend Dealer
Yes
Employees Worked With
Carlos Villarreal
Mar 20, 2023 -

Cavender Cadillac responded

Carlos and the team are always happy to help you out! Thank you so much for supporting Cavender Cadillac and we will see you next time!

March 15, 2023

I think Carlos is a very friendly and informative service advisor, he has always been very helpful. More

by crobertos48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
Mar 16, 2023 -

Cavender Cadillac responded

Carlos and the team are always here to help you out! Thank you for choosing Cavender Cadillac and we will see you next time!

March 11, 2023

Great customer service! The salesman answered all my questions and allowed me space and time to look at various models. The service department takes great care of both of my More

by Moss_c1834
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Villarreal
Mar 12, 2023 -

Cavender Cadillac responded

We are grateful to have your business and are delighted to hear we are providing top-tier service on all fronts. Thanks for taking the time to leave us a review! - The Cavender Cadillac Team

March 10, 2023

Super dealership. Service was on time, as quoted and professionally done. Couldn’t ask for a better team especially Carlos Villarreal, our top notch service advisor. More

by Glennliz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Villarreal
Mar 10, 2023 -

Cavender Cadillac responded

We are delighted to hear that Carlos and the Cavender Cadillac team provided top-notch service. Thanks for sharing this positive feedback!

February 23, 2023

the service as always was great. Ray Trejo did a great job of taking care of me and my vehicle. More

by homerespinoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Trejo
Feb 23, 2023 -

Cavender Cadillac responded

It's great to hear that Ray took such great care of you! Thank you for choosing Cavender Cadillac and for sharing your experience. Safe travels ahead!

Feb 23, 2023 -

homerespinoza responded

Cavender Cadillac has always serviced my vehicle to my satisfaction. Ray Trejo and everybody there is professional, polite, and friendly.

August 05, 2022

Service took an hour to even recognize my car arrived. No one noticed or cared that I checked in. My car sat for an hour though I’d scheduled. I’ll probably save service work for my trips to Houston whe More

by Roncbarshop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
DAS Reputation Management
Aug 10, 2022 -

Cavender Cadillac responded

Thank you for taking the time to provide our dealership with feedback about your experience. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us directly at your earliest convenience so we can resolve your concerns. Sincerely, The Cavender Cadillac Team

August 07, 2021

3rd update to srx repair. Not only did Gunn Buick fix onstar reboot and voice commandsfor $300 less at $85 ,they repaired the purge valve free which is on recall 070005. Cavender techs and advisors compl More

by Tomatwood 1955
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Trejo and general manager, DAS Reputation Management
Aug 11, 2021 -

Cavender Cadillac responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, The Cavender Cadillac Team

February 11, 2021

The sale person straight out lied to me about the car I test drove and was going to buy - I set it up so I could get this car for my wife - I had it "clearly" planned and the salesman was "clearly" aware o More

by Dave
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
DAS Reputation Management
Feb 16, 2021 -

Cavender Cadillac responded

Providing top-notch customer service is the goal we always strive for, and it appears that your experience does not reflect those standards. We would appreciate the opportunity to hear more about your experience and work with you towards a resolution. Please contact us at your earliest convenience. Sincerely, The Cavender Cadillac Team

Feb 25, 2021 -

Dave responded

Well is has been 34 days now - without a car to drive - My item being corrected is under warranty - I contacted management in person - phone calls - letters - even sent responses to GM Cadillac - and - guess what -NOTHING yet? I doubt that all customers are treated this way however - I have been treated in a way I do not understand - Makes me not want to even go back ever - but I have to get my car eventually - if it is corrected - right ? Awkward position they have put me in for sure!

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