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Cavender Cadillac

San Antonio, TX

4.7
394 Reviews
For over 70 years, South Texans have come to rely on Cavender Confidence. Confidence in the integrity and responsibility the Cavender name brings to its customers and the community. It is said that "When the Cavender name is on the door, you'll find a Cavender on the floor!" Billy Cavender exemplifies just that at Cavender Cadillac. Cavender Cadillac, located at 801 Broadway in the heart of San Antonio, is an exclusive Cadillac dealership, with a record of awards and accolades over the 30 years of operation. That is coupled with a reputation from customer sales, service, and satisfaction. Located originally at 317 Lexington Ave. , the dealership moved to its present location in 1997. It is only fitting, since the present location on Broadway, was the original site of the beginning of the growth of the Cavender brand in South Texas. Started by James M. Cavender, and his twin sons, Jimmy and Billy, the dealerships are now moving into the 3rd generation of Cavenders. But, one thing remains, the commitment of quality, responsiveness and intense desire to meet each customer?s needs. That's why for over 70 years, Confidence is Cavender.
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7625 N Loop 1604 E

San Antonio, TX

78233

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Showing 394 reviews

September 02, 2024

I had a very great experience. I’d gladly recommend this dealership to my friends. Mr Diaz was a wonderful help. More

by Jlew5651
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Diego Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Cavender Cadillac responded

Jlew5651, we're delighted to hear you had a great experience with Mr. Diaz at Cavender Cadillac! Thanks for recommending us to your friends!

August 31, 2024

My experience was very unexpected coming from a well established business in San Antonio. Master mechanic found all 4 shocks worn and alignment needed which I already knew that was the issue on my truck More

by jaime7577
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service director and advisors
Sep 03, 2024 -

Cavender Cadillac responded

Jaime, I'm sorry to hear about your experience and the unexpected costs. We strive for transparency and integrity in all our dealings, so it's concerning to read this feedback. I'd like to help resolve this issue and make this right; please reach out when you can. Thank you, Allie Peters - Vice President of Service Operations - (210) 561-4900

August 29, 2024

Service and follow through were amazing. In a time where customer service is nonexistent, your guys were excellent More

by Rzamora
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Martin Vara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

Cavender Cadillac responded

We're delighted to hear that our team at Cavender Cadillac provided excellent service and follow-through. Thanks for the great feedback!

August 28, 2024

My experience was terrible. My car salesman, Chris Jones, did an Overwhelming ABSOLUTE amazing job!!! More

by mzpuddyn
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Chris Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Cavender Cadillac responded

I'm sorry to hear about your overall experience, but I'm glad Chris was able to provide excellent service. Please reach out if there's anything specific you'd like us to address or discuss further. Thank you, Patrick Callihan - Sales Director - 210-490-2000

August 27, 2024

Helped me get a brand new LS3 engine, under extended warranty, for my 2017 Chevy Ss Sedan. Top notch technicians, parts department and Carlos the Service Advisor. I'll definitely be back. Thanks More

by Cody W.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos, Gary, Tom, and Courtesy drivers.
Aug 28, 2024 -

Cavender Cadillac responded

Cody, we're delighted to hear that Carlos and the team at Cavender Cadillac provided top-notch service for your Chevy SS Sedan. Thanks for choosing us!

Aug 28, 2024 -

Cody W. responded

It was epic! The kind of event that separates legendary service departments from the rest. The entire experience exceeded all my expectations. Outstanding!

August 23, 2024

Took car in for service and was not fixed again when I picked it up. Every time we have service done there they have no communication for weeks and we get the car back it’s still broken. We have had a cer More

by Fchardware
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos
Aug 23, 2024 -

Cavender Cadillac responded

I apologize for the repeated issues and lack of communication you've experienced with our service department. This is certainly not the level of care we aim to provide, especially regarding our certified car program. I would like to address these concerns directly and make things right for you. Please reach out at your earliest convenience so we can assist you further. Thank you, Katie Dodd - Service Lane Manager - +1 (210) 640-7683

August 22, 2024

Everyone I encountered was very nice. The waiting area is very clean and they provide drinks and donuts for anyone. More

by hermajesty1003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Aug 22, 2024 -

Cavender Cadillac responded

Thank you for the positive feedback! We're glad to hear that our team at Cavender Cadillac made your visit pleasant and comfortable. Enjoy those donuts on us next time too!

August 19, 2024

The vehicle I had found was available. It was pristine condition and the trade in was fair. Great customer service, treated us like family More

by Sandra
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Martin Vara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Cavender Cadillac responded

Sandra, we're delighted to hear you felt like family and enjoyed the great customer service at Cavender Cadillac. Thanks for sharing your experience!

August 12, 2024

Excellent customer service, went above and beyond to make the experience easy and pressure free. More

by gp1joly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruben Chacon, Ian McGoldrick
Aug 13, 2024 -

Cavender Cadillac responded

Thank you for this great review of Cavender Cadillac! We appreciate your business!

July 30, 2024

Very satisfied with tha maintenance department very courteous people did the job in no time , keep me informed with the progress of the job thanks to Mr Villarreal the manager More

by ponchomapalo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Villarreal
Jul 31, 2024 -

Cavender Cadillac responded

We're delighted to hear that our maintenance team at Cavender Cadillac provided you with courteous and efficient service. Thanks for recognizing our team's efforts in keeping you informed throughout the process!

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