Cavender Cadillac

My husband took my car for an oil change on 3/31/2012, On 4/1/2012 after driving my car less than 10 miles my car started smoking and the oil light came on. After sitting on the side of the freeeway for 2 h 4/1/2012 after driving my car less than 10 miles my car started smoking and the oil light came on. After sitting on the side of the freeeway for 2 hrs, with my grandkids 10/8/18mos in the sweltering heat I was picked up. On monday the dealer was contacted. Eventually, NOON, they sent a tow truck to pick-up my car. No engine oil. No Oil filter. So much for an oil change. This is now the second day that I have no car and cannot run errands or fullfill my plans. When I personally spoke to Addison Shepard, I asked for a rental car. The service manager was going to call us back. No call. They have stalled us, frustrated me to no ends. As of the writing of this E-mail 3pm, I am hearing there is no shuttle driver. My points of contention: 1. Take care of your customers. (You could have been replacing the engine). 2. I know the corporate rates for rental cars.( Much cheaper than an oil change). 3. You lose your business ONE customer at a time. 4. My time is as valuable as yours. 5. I am going to tell eveerybody I run into about my experience with you for as long as I am ticked off. 6. I obviously had a good relationship with you before- I bought my car to you. 7. I will never do business with you again. Unless you do this all the time you know exactly what car I am talking about. More

For the last two months, I've been looking to purchase a used Buick Enclave . After being unsuccessful at various other dealerships in the San Antonio area, I decided to check out Cavender Cadillac and it used Buick Enclave . After being unsuccessful at various other dealerships in the San Antonio area, I decided to check out Cavender Cadillac and it was the best experience I've had purchasing a car from a dealership. Kevin was very friendly, upfront and knowledgeable when showing me the car. He made sure the car was what I wanted and done everything to make sure I got the right price for the quality of the car. Matter fact, the whole entire Cavender staff was friendly and very accommodating during my visit at the dealership. The only thing I regret is not making these guys my first choice because it would have saved me a lot of time. More

I live in the DC area and my current vehicle was getting expensive on gas and was too big for the area. I went home to San Antonio with the intentions of possibly getting a new vehicle. Well after two wee expensive on gas and was too big for the area. I went home to San Antonio with the intentions of possibly getting a new vehicle. Well after two weeks of searching online and doing my research, one site that was freaquently on top was Cavender Cadillac. On my spare time, i stopped at the dealership and with my luck I met Mr. Kevin James. He was very personable and ready to help in any way possible. I knew from that first moment, I would be purchasing my car from him. After all my wants and his patience with me, he found what I was looking for. I was excited and glad I stayed with Cavender. Both he and Mr. Roger Espinosa, were very helpful and truly wanted me to be happy with my purchase. I wasn't pressured to buy a vehicle I didn't want. They were honest and straightforward from the get go. Kevin took the time to get to know me, not just for a sale, but really know me. I was at ease, as if I were with family. I love my Cadillac and thankful for walking onto the Cavendar Cadillac. Car buying shouldn't be a stressful time with worries of getting taken advantage of. It should be an easy, smart and exciting experience as I had with them. Thank you Kevin and Roger, glad to be part of the Cavender family. These are the gentleman to ask for! More

Everything was great. Everyone was friendly and helpfull. I would recommend this dealership to anyone. Next time I am looking for a vehicle I will look there first. I would recommend this dealership to anyone. Next time I am looking for a vehicle I will look there first. More

I was in the market to purchase a used vehicle from Cavender. When I arrived, I was warmly greeted by a salesman. Everything seemed ok until it was time to view the vehicle that I was interested in. Th Cavender. When I arrived, I was warmly greeted by a salesman. Everything seemed ok until it was time to view the vehicle that I was interested in. The first thing my wife and I noticed was that the vehicle was dirty inside and out but yet they have an on-site drive-thru car wash less than 10 ft. away. We continued to view vehicle though the passenger seat was not operational. The seat was stuck in a forward position so my wife had to ride in the back seat while I test drove the vehicle. There were also other mechanical issues with the car (not involving the engine) that should have been addressed before the car was put on the lot 7 days ago. These issues were pointed out by myself and my spouse. The salesman was not aware of some of the issues and was apologetic. If the vehicle is not fully inspected and ready to be sold, don't put it on the lot. More

Larry was a good and friendly salesman very knowledgeable. I would advise any one to check them out, I'm confident they will assist and work with you as they did me. Thanks again Guys knowledgeable. I would advise any one to check them out, I'm confident they will assist and work with you as they did me. Thanks again Guys More

Kevin was very helpful and knowledgable. He maintained good communication with us throughout the entire sales process. I am happy with our purchase. thank you thank you thank you good communication with us throughout the entire sales process. I am happy with our purchase. thank you thank you thank you More

I was shoppping arond for a vehicle and went to Cavender, saw what I liked and they helped put it together for me. For me working in a big box retailer, I liked the customer service and my parents also have saw what I liked and they helped put it together for me. For me working in a big box retailer, I liked the customer service and my parents also have thier vehicles serviced there and like the customer service. I can tell you a dealership doesnt stay in business now a days without good service and their committment to go the extra mile. thanks to Kevin for his professionalism is one reason why I bought my vehicle my Cavender. More

Great service, Mr. James quickly ascertained what I was looking for and lead to the right vehicle. Then worked with me to meet my needs regarding my trade in and financing. Overall an excellent dealer ship looking for and lead to the right vehicle. Then worked with me to meet my needs regarding my trade in and financing. Overall an excellent dealer ship from sales and management to finance department. I'll start hear next time I begin to shop for another car. J.S. More

Cavender Cadillac really stepped up to help me get a car that would work for my family also the service department is also really good. I would buy another car from Cavender and Kevin James no pressure hone that would work for my family also the service department is also really good. I would buy another car from Cavender and Kevin James no pressure honest. Quailities hard to find these days More