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Cavender Cadillac
San Antonio, TX
395 Reviews
For over 70 years, South Texans have come to rely on Cavender Confidence.
Confidence in the integrity and responsibility the Cavender name brings to its customers and the community.
It is said that "When the Cavender name is on the door, you'll find a Cavender on the floor!" Billy Cavender exemplifies just that at Cavender Cadillac.
Cavender Cadillac, located at 801 Broadway in the heart of San Antonio, is an exclusive Cadillac dealership, with a record of awards and accolades over the 30 years of operation. That is coupled with a reputation from customer sales, service, and satisfaction.
Located originally at 317 Lexington Ave. , the dealership moved to its present location in 1997. It is only fitting, since the present location on Broadway, was the original site of the beginning of the growth of the Cavender brand in South Texas.
Started by James M. Cavender, and his twin sons, Jimmy and Billy, the dealerships are now moving into the 3rd generation of Cavenders.
But, one thing remains, the commitment of quality, responsiveness and intense desire to meet each customer?s needs.
That's why for over 70 years, Confidence is Cavender.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 395 reviews
December 14, 2023
Service always efficient and reliable. Carlos keeps me advised of the time and cost. Time usually long and cost high but that has to be expected with a 2006 model even with low miles. Cav Carlos keeps me advised of the time and cost. Time usually long and cost high but that has to be expected with a 2006 model even with low miles. Cavender’s service is no doubt the main reason the car remains in “as new” condition. More
by kangaroo
Employees Worked With
Carlos
December 14, 2023
The service Department is horrible. This isn't the first time I have had issues with the service department. My vehicle has been there for twelve days as of today, 12/13. My car was tow This isn't the first time I have had issues with the service department. My vehicle has been there for twelve days as of today, 12/13. My car was towed to the dealership on 12/1 because the brakes went out on the highway in a construction area the previous night. Thankfully, I was able to get my car to a safe place. As of today, no accommodations has been made for a loaner or a rental. Being without a vehicle has been stressful, since I work out of town. Today, I had to ask about a vehicle replacement due to the service department not offering a solution. This vehicle is sentimental because this car was gifted to me by my late father. The culture within the service department needs to improve and focus on customer service. I have taken my car for service in the DFW area and the service there is top tier and I was never not offered a loaner vehicle or rental while my car was being service longer than what was expected. For a luxury brand I expect more and they have failed completely! More
by rlminnfee
Employees Worked With
Service
December 06, 2023
The remodeling of the dealership has been very hard to get your car fixed. If you complain non NON of the managers are ever available or will call back. Not the service manager or the general manager. Now get your car fixed. If you complain non NON of the managers are ever available or will call back. Not the service manager or the general manager. Now you can’t even call the service department. When you call Cavender Cadillac service department you are sent to a call center. What a joke. Made an appointment with them and requested a loaner car. When I arrived no loaner. When it takes 8 months to get a windshield bezel replaced and then it is installed incorrectly you have serious problems. If Mr. Cavender does not care his managers don’t care if managers don’t care nobody cares. This is my second and probably last Cadillac from Cavender. More
by Tony Diaz
December 06, 2023
Everytime I come to get my car serviced, I am greeted kindly and Carlos is very helpful, knowledgeable and prompt. I am very appreciative of the way that I am helped and treated. kindly and Carlos is very helpful, knowledgeable and prompt. I am very appreciative of the way that I am helped and treated. More
by nunnchandra21
Employees Worked With
Carlos
December 04, 2023
Cavender Cadillac on 1604 is the best. Every time I take my car the people there are so nice and welcoming. I always feel taken care of and greatly appreciate the kindness. Every time I take my car the people there are so nice and welcoming. I always feel taken care of and greatly appreciate the kindness. More
by m.gena
Employees Worked With
Katie
December 01, 2023
Great service department! I had significant front end problems and needed assistance. Service was open day after Thanksgiving. They had all the parts and fixed my car same da I had significant front end problems and needed assistance. Service was open day after Thanksgiving. They had all the parts and fixed my car same day. I’m from out of state and was extremely pleased I could get the car fixed same day. Our service rep Katelynn did a fantastic job handling my service needs at the dealership. Highly recommend using Cavender Cadillac. More
by Scott C.
Employees Worked With
Katelynn
