Cavender Buick GMC West - Service Center

Very professional, service is great . But feel that you’re under staffed in mechanical department. Wait is very long . But feel that you’re under staffed in mechanical department. Wait is very long . More

They took care of my problem in a phenomenal rapid time frame I expected to be there all afternoon and was in and out in about one hour. He did me a solid on taking care of the problem gratis. I just relat frame I expected to be there all afternoon and was in and out in about one hour. He did me a solid on taking care of the problem gratis. I just related this to a mechanic changing the oil on my truck as I was typing he too related a positive story about this location. Thanks for taking care of me. Good job… More

Superb service and excellent mechanic performance. Bryan was very enthusiastic through my time there. Kept me apprised of the status of my car. Bryan was very enthusiastic through my time there. Kept me apprised of the status of my car. More

Good waiting room. Prompt service. Friendly staff. Overall good experience. The dealership is across town for me but the drive is worth it. Prompt service. Friendly staff. Overall good experience. The dealership is across town for me but the drive is worth it. More

took my Enclave 2018 (miles 47500) for a possible switch or transmission issue when I could not get the vehicle to go into reverse; the vehicle sat in service for 3 days with no one touching it. The Servic or transmission issue when I could not get the vehicle to go into reverse; the vehicle sat in service for 3 days with no one touching it. The Service advisor said he had a death in his family and was out....the Service manager promised me a phone call on Wed. and never called.....I finally picked up my SUV on Friday all the service mgr said was he was sorry More

Lack of communication and customer concern, they displaced in difference. No communication was ever received from service advisor nor the Service Director who promised an update. Vehicle was in serv displaced in difference. No communication was ever received from service advisor nor the Service Director who promised an update. Vehicle was in service 3 days and was not touched. More

Horrible communication with customers and can’t keep staff employed. I had to stop by on a regular to get updates. The one guy who helped me is no longer with the company staff employed. I had to stop by on a regular to get updates. The one guy who helped me is no longer with the company More

Very welcoming and courteous was able to work my vehicle in for a two axle brake job. I like the military discount on parts, should be on labor too! in for a two axle brake job. I like the military discount on parts, should be on labor too! More

Amazing customer service, Jonathan was really helpful and nice. They didn’t take long to service my truck. I’m a happy customer. nice. They didn’t take long to service my truck. I’m a happy customer. More

Prompt attention upon arrival. All service representatives were pleasant. Atmosphere was also comfotable. Service was more than I expected. All service representatives were pleasant. Atmosphere was also comfotable. Service was more than I expected. More