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Cavender Buick GMC West
San Antonio, TX
193 Reviews
Cavender Cares
SERVICE BEYOND THE DEALERSHIP
We want to build lifelong relationships with families throughout Texas and assist them with their automotive needs. Servicing the community has always been a hallmark of Cavender's mission, but our passion for assisting those around us extends far beyond the walls of our dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 AM
Friday 7:00 AM - 7:00 AM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 AM
Friday 7:00 AM - 7:00 AM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 193 reviews
June 07, 2018
Worst experience ever ! For a first time car buyer I was really disappointed. DO NOT buy a car from here unless it is brand new. They will not Report or tell you any issues t For a first time car buyer I was really disappointed. DO NOT buy a car from here unless it is brand new. They will not Report or tell you any issues the car may Have. I have only had my car 2 weeks and paid it in full for them to tell me “not our problem” . Cavender supposedly has best customer service ever. Which is why I trusted them but my mistake! Don’t let it be you too. They really don’t care once your money is in their pockets. More
by Reese
Employees Worked With
Roger Rivera
December 09, 2017
Service Manager I had the pleasure of having Bob Dowsland be my service manager, he was honest, friendly helpful, he gave me an estimate of what time my car should be I had the pleasure of having Bob Dowsland be my service manager, he was honest, friendly helpful, he gave me an estimate of what time my car should be ready, which didn't matter, I understood it would be busy. He took to the customers waiting lounge and point out where everything was and was polite enough to tell me to make myself at home. Bob was very trustworthy, I had an unexpect problem show up in my car, before he came to me he had looked up the price, then Bob took the time to come and tell me about what was wrong with it.. What the part was for. Not many other people in the service industry do that. Bob is very patient with people who do not understand mechanical problems, he takes the time to explain them in term you can understand. When I return to Cavender for more work I will definitely have Bob Dowsland as my service manager because of the outstand way he treated me. I got a service manager I can trust, People in the service industry rarely are trustworthy since I feel Bob Dowsland is I well be doing business with you again. More
by Gmc
Employees Worked With
Bob Dowsland
July 11, 2016
excessive charge for inspection of battery my wife went in due to her car battery. my wife was informed that she needed to replace the battery which cost about 140.00 and there would be an inst my wife went in due to her car battery. my wife was informed that she needed to replace the battery which cost about 140.00 and there would be an installation charge of 60.00( all my approximates). i went to pick up the car and found out that if they did not install the battery there was a service charge of 60.00. However, if they installed the battery they would waive the diagnostic charge. i ask how extensive was the diagnstics they had done and they had only check the battery. i paid the charge and went to walmart where they ran a check on my battery fro FREE and installed it for $10.00. thank goodness they didn't want to charge me for parking or storage. im very disappointed in the Cavenders. More
by Buick owner
Employees Worked With
aaron
