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Cavender Buick GMC West

San Antonio, TX

Overview
Employees
Reviews
Vehicles
4.6
193 Reviews
Cavender Cares SERVICE BEYOND THE DEALERSHIP We want to build lifelong relationships with families throughout Texas and assist them with their automotive needs. Servicing the community has always been a hallmark of Cavender's mission, but our passion for assisting those around us extends far beyond the walls of our dealership.
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7400 Texas 1604 Loop

San Antonio, TX

78254

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Showing 193 reviews

September 27, 2023

Superb service and excellent mechanic performance. Bryan was very enthusiastic through my time there. Kept me apprised of the status of my car. More

by Frankie1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
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Sep 27, 2023 -

Cavender Buick GMC West responded

Frankie, we're delighted to know that Bryan and our team at Cavender Buick GMC West provided you with superb service. We always aim to keep our customers informed about their car's status. Thanks for the positive feedback!

September 27, 2023

John was wonderful…! He was very patient and professional and worked very hard to find me a vehicle that I was happy with. More

by Raquel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Cisneros
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Sep 28, 2023 -

Cavender Buick GMC West responded

Raquel, we're delighted to know that John was able to assist you in finding the perfect vehicle at Cavender Buick GMC West! We appreciate your kind words and look forward to serving you again!

September 25, 2023

Awesome! My salesman Eric was knowledgeable, professional and answered all my questions very honestly. Definitely a pleasure and will purchase form Cavenders More

by Christopher Abraham
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Andrade , Colby Joyner, Joey Rodriguez
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Sep 25, 2023 -

Cavender Buick GMC West responded

Christopher, we're delighted to know that Eric was able to assist you effectively at Cavender Buick GMC West. We look forward to serving your future automotive needs!

September 25, 2023

Good waiting room. Prompt service. Friendly staff. Overall good experience. The dealership is across town for me but the drive is worth it. More

by scott_g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
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Sep 26, 2023 -

Cavender Buick GMC West responded

Scott, we're delighted to know that our waiting room, prompt service, and friendly staff made your experience at Cavender Buick GMC West worth the drive! Thanks for sharing this positive review. Safe travels!

September 24, 2023

took my Enclave 2018 (miles 47500) for a possible switch or transmission issue when I could not get the vehicle to go into reverse; the vehicle sat in service for 3 days with no one touching it. The Servic More

by Rosario Beltran
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Collins and Josh, serv mgr
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Oct 21, 2023 -

Cavender Buick GMC West responded

Rosario, I'm really sorry to read about your experience. It's clear we dropped the ball on communication and service during your visit, which is not at all reflective of our standards. We'd like to make things right if you're willing to give us another chance - please reach out directly so we can discuss this further. Thank you, Joshua Rice - Service Lane Manager - 210-263-1583

September 24, 2023

Lack of communication and customer concern, they displaced in difference. No communication was ever received from service advisor nor the Service Director who promised an update. Vehicle was in serv More

by Rosario Beltran
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept. visit David Collins
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Oct 21, 2023 -

Cavender Buick GMC West responded

Rosario, I'm sorry to read about your experience and oversight in communication. This is not the standard we aim for and it's disappointing to know that you didn't receive the service you deserved. We'd like an opportunity to make things right and regain your trust. I will search for your contact information and be in touch directly. Thank you, Joshua Rice - Service Lane Manager - 210-263-1583

September 21, 2023

Horrible communication with customers and can’t keep staff employed. I had to stop by on a regular to get updates. The one guy who helped me is no longer with the company More

by Bradley.a.jones83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colby Joyner, Joey Rodriguez
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Sep 22, 2023 -

Cavender Buick GMC West responded

Bradley, we're sorry to hear about your experience. Communication is key in our business, and it's clear we've fallen short here. We understand how frustrating this must be, especially when the staff member you were familiar with has left us. I would like to ensure we are delivering five-star service for you moving forward. Please reach out directly so we can further discuss this. Thank you, Joshua Rice - Service Lane Manager - 210-263-1583

Sep 22, 2023 -

Bradley.a.jones83 responded

I have talked to employees about replacing my vehicle and nothing. I would rather take my business elsewhere. I have two vehicles from this dealership and will not go back.

September 21, 2023

I had a bad experience at a different Cavender dealership but I’m glad I found this one. More

by Sehernandez
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Anthony Romero and Gabriel Salazar
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Sep 22, 2023 -

Cavender Buick GMC West responded

We are glad that we could provide a good experience here at Cavender Buick GMC West! Thanks for the kind review and feedback!

September 21, 2023

Very welcoming and courteous was able to work my vehicle in for a two axle brake job. I like the military discount on parts, should be on labor too! More

by Hueypa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan, service writer.
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Oct 18, 2023 -

Cavender Buick GMC West responded

We're glad to know you had a positive experience at Cavender Buick GMC West! We appreciate your feedback about the military discount and will certainly take it into consideration. Safe travels with those new brakes!

September 20, 2023

Felix is a representation of customer service. He consistently meet our expectations. He displayed great customer service is quick, easy, personalized, and empathetic. More

by Orlando
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colby Joyner, Joey Rodriguez
Report | Print
Sep 20, 2023 -

Cavender Buick GMC West responded

We're delighted to know that Felix provided you with excellent customer service at Cavender Buick GMC West, Orlando. We strive for quick, easy, and personalized experiences for all our customers. Thanks so much for your review!

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