Cavender Buick GMC West

They did the deal with start of a phone call then email. I lived 5 hours away and Tyrone made it easy I lived 5 hours away and Tyrone made it easy More

I am extremely pleased working with Salesman, Tyrone Polk, while deciding on the 2022 Buick Encore. Tyrone is very professional, honest, very helpful and great customer service. It was an excellent ex Polk, while deciding on the 2022 Buick Encore. Tyrone is very professional, honest, very helpful and great customer service. It was an excellent experience! Thank you Cavender West!! More

The Service Dept. is an absolute nightmare to deal with or get ahold of. You can call and call and call…no one will answer or return any of your calls. When they say t is an absolute nightmare to deal with or get ahold of. You can call and call and call…no one will answer or return any of your calls. When they say they will. Parts is somehow worse. So other than Joeys team in sales, this place is a dumpster fire when it comes to customer service or giving a crap. More

Just wanted to say that Cavender West is a stand up dealership. I demanded a new contract to include a deferment and was accommodated. Due to my doing this caused a delay in accounts with GM Financial dealership. I demanded a new contract to include a deferment and was accommodated. Due to my doing this caused a delay in accounts with GM Financial and my impatience going off and made a rude comment and a bad review. I am here to correct that review that has since been deleted. They are a good bunch of people to work with. More

Thanks to DAVID COLLINS and his bad manners and with that demeanor, condescending actitud. I will not be doing ANY BUSINESS to this place. And yes you where correct my friend did a much better job. Even i demeanor, condescending actitud. I will not be doing ANY BUSINESS to this place. And yes you where correct my friend did a much better job. Even if this place is good just having you in the front desk send clients and future clients away. I’m glad there is other people nicer and better. More

My vehicle Experience with Cavender GMC West has been a nightmare. My truck has been in the shop for three months With serious engine issues started at 18k miles currently at 58k Miles, lifters fuel inject nightmare. My truck has been in the shop for three months With serious engine issues started at 18k miles currently at 58k Miles, lifters fuel injectors, coil packs ect… and there has still been no resolution. I was asked to return the loaner that was assigned to me little did I know I had left my $3,000 necklace in there by the time I went back the same day it was gone. I filed a police report hoping it turns up but no luck. Seems like my significant expenses with General Motors And this particular location holds very little weight Resulting in the worst experience ever. Now they’re saying if an engine is needed it’s going to be another 4 to 5 months due to back order. I’m 100% convinced I will no longer purchase anything from General Motors. Sad day for me More

Previous experience was 5 star. This attempt to get service gets one star, so average is three. Called twice and left voicemails for service advisor. Crickets. Went onlin This attempt to get service gets one star, so average is three. Called twice and left voicemails for service advisor. Crickets. Went online and requested appointment. Received text that someone would call me that day. Crickets. I’m sure I can find someone who wants my business. More

Bad Bad Bad Business practices. Selling Certified Pre-Owned vehicles previously in major wrecks and they don't even care when you come back to confront them of the situation. Worst Selling Certified Pre-Owned vehicles previously in major wrecks and they don't even care when you come back to confront them of the situation. Worst dealer I have ever dealt with in my 30 years buying cars. I am not sure if Bobby Cavender is even aware of the shady dealings happening over there. Hope he takes care of it soon before the brand of certified is completely ruined. More

I took my vehicle to get its State Inspection check. Mr. David Collins, the service advisor, did an excellent job of getting it done. Thank you. Mr. David Collins, the service advisor, did an excellent job of getting it done. Thank you. More

Great customer service. Services were completed in a timely manner. Joseph was very knowledgeable and provided the necessary information when asked to. Services were completed in a timely manner. Joseph was very knowledgeable and provided the necessary information when asked to. More