Cavender Buick GMC North - Service Center

If I could give zero stars I would. Worst dealership I’ve ever been a part of. I have never even give a negative review in my life but they are so horrible I felt the need. Bought my sons first car from here ever been a part of. I have never even give a negative review in my life but they are so horrible I felt the need. Bought my sons first car from here a couple of months ago. Got talked into the expensive warranty. Immediately had an issue. Took it in. Said it was related to the battery so wasn’t covered. $500. A month later all the paint starts peeling off the top. Never seen this in my life. Take it in. They say “oh it’s a defect from manufacturer”. Won’t do anything to help. Rude when we call. Horrible customer service. My poor son stuck with a $15,000 piece of crap for first car. I can’t stress this enough, DO NOT go to this dealership. Absolute worst. Save yourself the Heartache and go elsewhere More

They can't fix the tough stuff I bought a new 2007 Avalanche from Cavender Chevy, and all major service was performed by Cavender GMC North for last 10 years. This summer, the compu I bought a new 2007 Avalanche from Cavender Chevy, and all major service was performed by Cavender GMC North for last 10 years. This summer, the computer aboard began sending false signals resulting in loss of engine power and traction control while driving. Online blogs show this problem is not uncommon and I furnished them to Cavender when I asked for repairs to be made. Cavender made other (unneeded) repairs for $467 and next day, same problem. Now Cavender won't return my calls, won't refund me. Repeated calls were made including to William Donohue, Joe Stallings, Todd Cavender. None returned. I haven't reached out to Bobby Cavender yet -hoping I don't have to. Maybe Cavender can fix the easy stuff, but they can't tackle the tough stuff. Avoid service dept. More

Don't ever buy a used car from them Just want to say that don't ever buy a used vehicle from them without the extended warranty. I bought a used car like 2 and a half months ago and tha Just want to say that don't ever buy a used vehicle from them without the extended warranty. I bought a used car like 2 and a half months ago and thank God I added the extended warranty. The vehicle is at a shop right now after been taken there several times because the steering column was making a weird noise. What they said it was there is not wrong with it we couldn't find anything. I ain't no mechanic but when your steering wheel vibrates when you hit a pothole it got to be something wrong. Well I took it to 2 different mechanics which one of them is the guys from the extended warranty and they said the column was bad plus 2 more things that add up to 5k . I just want to say stay away from them and I will never go to that dealership again. Thanks for selling a car who they supposedly did a inspection and who I paid 12k for it then not even 1500 miles down the road it has to be get fixed for 5k more and cavender just said thanks for your service. More

Service Manager review Bob Dowland is the Service Manger I use he is exceptional. He can assist me with any question about my vehicle over the phone. If my car needs to be Bob Dowland is the Service Manger I use he is exceptional. He can assist me with any question about my vehicle over the phone. If my car needs to be brought in to be fixed we set a date and a time. On that day and time my car is fixed in a timely manner as well as well as being fixed right the first time.i have confidence that when I bring my car into Bob it will be fixed right and also be road worth, which makes me feel safe. I feel secure with any answers, suggestions he says I need to do to my car. Bob Dowsland is an asset to Cavender not every Service Manager is honest, trustworthy, available to customer all the time., and cares for his customers. Bob Dowsland has my bussiness More

Always great service Anytime I bring my car in Curtis Kirk takes of me with fast , efficient service ...I will always bring my car to him for quick service Anytime I bring my car in Curtis Kirk takes of me with fast , efficient service ...I will always bring my car to him for quick service More

Great service Had the oil pressure sensor replace on my GMC truck, Curtis the service writer was very helpful, the repair was done in a timely manner, very pleased Had the oil pressure sensor replace on my GMC truck, Curtis the service writer was very helpful, the repair was done in a timely manner, very pleased with the service. More

Jeff M. is the Best If you are looking for a great service experience call Jeff McIntyre. He took care of our needs with prompt and courteous service. Thanks Jeff!! If you are looking for a great service experience call Jeff McIntyre. He took care of our needs with prompt and courteous service. Thanks Jeff!! More

Worst experience ever with any dealership. Absolutely the worst customer service I have ever experienced!!!!! I had my brand new denali broken into, this was the first dealership that came to m Absolutely the worst customer service I have ever experienced!!!!! I had my brand new denali broken into, this was the first dealership that came to mind to have repairs. I was told it would take 2-3 weeks for me to have my vehicle back. It was towed to their dealership on June 24th, it is now July 27th and they still have my vehicle. I have not received any calls or emails on my vehicles status. I would not recommend ANY Cavender locations to anyone. I have complained and I guess nobody cares to give me a call back. I will be letting everyone I know about my experience with Cavender!!!! More

Above and Beyond I experienced an issue with their service department. When brought to his attention, President Bobbie Cavender stepped up to the plate and personally I experienced an issue with their service department. When brought to his attention, President Bobbie Cavender stepped up to the plate and personally took care of me. He personally picked up my Acadia at my home and personally returned it the next day. He provided not yet due warranty service at no charge. In my opinion, he went above and beyond to make it right for me. This dealership is part of the Cavender family of dealerships. They have a much deserved fantastic reputation. Bobbie certainly maintained it in my case. More