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Cavender Buick GMC North - Service Center
San Antonio, TX
182 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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182 Reviews of Cavender Buick GMC North - Service Center
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March 04, 2023
When I placed my initial call to this dealership, the woman who answered the phone was very friendly. I think she could tell I was a bit nervous about finding a new place to service my car, so she was ex woman who answered the phone was very friendly. I think she could tell I was a bit nervous about finding a new place to service my car, so she was extremely polite and explained that she would be sending me to the service department. I was then routed to Ricardo/Ricky. He listened patiently to my “fumbling old lady explanation” as I told him that I was single and newly retired, had just moved to San Antonio, and was nervous about finding someone to help me take care of my car. Ricky immediately put my fears to rest as he spoke like a professional who knew exactly what my 2022 Buick Encore would require. I was so grateful that he was friendly and answered all my questions. He helped me find a convenient time to come in to have my car evaluated and even said that he would be there to facilitate the appointment. Then he made sure I knew the address of the dealership and could figure out how to get there. Today at Cavender’s North, I found the Service department to be clean (especially the restrooms) and comfortable with a well stocked waiting room. I was happily surprised to get a text update and a video about the condition of my car from the technician. Never saw that before! Ricky was careful in explaining the charges incurred today, and made recommendations for when I should return to maintain my warranty. Then when he walked me out to my car, I was delighted to see they gave me a complimentary wash. This evening as I look back over my whole new experience at this dealership, I can honestly say I have never been treated so well anywhere else. I’m looking forward to being a customer at Cavender North. More
by Pat Arth
Employees Worked With
Ricardo-Ricky
September 29, 2021
My 2021 Yukon has been in service more than 3x. Still having SD issues. Was told originally needs a reprogram, then it was a faulty SD module, finally replaced the SD card, problem has come back. We hav having SD issues. Was told originally needs a reprogram, then it was a faulty SD module, finally replaced the SD card, problem has come back. We have had two previous Yukon’s and have never had these problems. To top it off on one of my visits, the service tech wrecked my car. I understand mistakes, but to have them take over two weeks to schedule me only to wait even longer due to an improper delivery time is worse. Cherry on top, was being put in an encore after being told I would get a enclave rental. Luckily they were able to switch us. The whole time there was miscommunication between service and the collision center. Which made me the one doing the follow up. Finally had to call to speak to Service manager. This was to get an understanding, as to why my unit was not being serviced three days after my schedule appointment. I wrote this post 4 months ago on Google reviews. Cavender’s response is to contact them. I have reached out to the service team, service manager Jason and the service director. For the last two months have called 3-4x for follow up and haven’t gotten a response. My Yukon is still not fixed. More
by Justine
Employees Worked With
Jason Tibidoux
February 01, 2021
If I could give zero stars I would. Worst dealership I’ve ever been a part of. I have never even give a negative review in my life but they are so horrible I felt the need. Bought my sons first car from here ever been a part of. I have never even give a negative review in my life but they are so horrible I felt the need. Bought my sons first car from here a couple of months ago. Got talked into the expensive warranty. Immediately had an issue. Took it in. Said it was related to the battery so wasn’t covered. $500. A month later all the paint starts peeling off the top. Never seen this in my life. Take it in. They say “oh it’s a defect from manufacturer”. Won’t do anything to help. Rude when we call. Horrible customer service. My poor son stuck with a $15,000 piece of crap for first car. I can’t stress this enough, DO NOT go to this dealership. Absolute worst. Save yourself the Heartache and go elsewhere More
by theowens3
Employees Worked With
Tony finance manager, Javy Acosta
October 10, 2019
They can't fix the tough stuff I bought a new 2007 Avalanche from Cavender Chevy, and all major service was performed by Cavender GMC North for last 10 years. This summer, the compu I bought a new 2007 Avalanche from Cavender Chevy, and all major service was performed by Cavender GMC North for last 10 years. This summer, the computer aboard began sending false signals resulting in loss of engine power and traction control while driving. Online blogs show this problem is not uncommon and I furnished them to Cavender when I asked for repairs to be made. Cavender made other (unneeded) repairs for $467 and next day, same problem. Now Cavender won't return my calls, won't refund me. Repeated calls were made including to William Donohue, Joe Stallings, Todd Cavender. None returned. I haven't reached out to Bobby Cavender yet -hoping I don't have to. Maybe Cavender can fix the easy stuff, but they can't tackle the tough stuff. Avoid service dept. More
by mani
Employees Worked With
William Donohue, Joe Stallings, Todd Cavender
August 23, 2017
Don't ever buy a used car from them Just want to say that don't ever buy a used vehicle from them without the extended warranty. I bought a used car like 2 and a half months ago and tha Just want to say that don't ever buy a used vehicle from them without the extended warranty. I bought a used car like 2 and a half months ago and thank God I added the extended warranty. The vehicle is at a shop right now after been taken there several times because the steering column was making a weird noise. What they said it was there is not wrong with it we couldn't find anything. I ain't no mechanic but when your steering wheel vibrates when you hit a pothole it got to be something wrong. Well I took it to 2 different mechanics which one of them is the guys from the extended warranty and they said the column was bad plus 2 more things that add up to 5k . I just want to say stay away from them and I will never go to that dealership again. Thanks for selling a car who they supposedly did a inspection and who I paid 12k for it then not even 1500 miles down the road it has to be get fixed for 5k more and cavender just said thanks for your service. More
by One mad customer
Employees Worked With
Service manager,sales manager David, and associate Curtis kirk
January 27, 2017
Service Manager review Bob Dowland is the Service Manger I use he is exceptional. He can assist me with any question about my vehicle over the phone. If my car needs to be Bob Dowland is the Service Manger I use he is exceptional. He can assist me with any question about my vehicle over the phone. If my car needs to be brought in to be fixed we set a date and a time. On that day and time my car is fixed in a timely manner as well as well as being fixed right the first time.i have confidence that when I bring my car into Bob it will be fixed right and also be road worth, which makes me feel safe. I feel secure with any answers, suggestions he says I need to do to my car. Bob Dowsland is an asset to Cavender not every Service Manager is honest, trustworthy, available to customer all the time., and cares for his customers. Bob Dowsland has my bussiness More
by Gmc
Employees Worked With
Bob Dowsland
January 13, 2017
Always great service Anytime I bring my car in Curtis Kirk takes of me with fast , efficient service ...I will always bring my car to him for quick service Anytime I bring my car in Curtis Kirk takes of me with fast , efficient service ...I will always bring my car to him for quick service More
by Schneisa
Employees Worked With
Curtis kirk
January 12, 2017
Great service Had the oil pressure sensor replace on my GMC truck, Curtis the service writer was very helpful, the repair was done in a timely manner, very pleased Had the oil pressure sensor replace on my GMC truck, Curtis the service writer was very helpful, the repair was done in a timely manner, very pleased with the service. More
by Mae1
Employees Worked With
N/A
