Cavender Buick GMC North - Service Center
San Antonio, TX
179 Reviews of Cavender Buick GMC North - Service Center
Took some time to find the problem but they kept looking until they did. Dave kept us informed of the status of our vehicle and was always courteous. He also explained in detail what they did and what worke until they did. Dave kept us informed of the status of our vehicle and was always courteous. He also explained in detail what they did and what worked. More
When I placed my initial call to this dealership, the woman who answered the phone was very friendly. I think she could tell I was a bit nervous about finding a new place to service my car, so she was ex woman who answered the phone was very friendly. I think she could tell I was a bit nervous about finding a new place to service my car, so she was extremely polite and explained that she would be sending me to the service department. I was then routed to Ricardo/Ricky. He listened patiently to my “fumbling old lady explanation” as I told him that I was single and newly retired, had just moved to San Antonio, and was nervous about finding someone to help me take care of my car. Ricky immediately put my fears to rest as he spoke like a professional who knew exactly what my 2022 Buick Encore would require. I was so grateful that he was friendly and answered all my questions. He helped me find a convenient time to come in to have my car evaluated and even said that he would be there to facilitate the appointment. Then he made sure I knew the address of the dealership and could figure out how to get there. Today at Cavender’s North, I found the Service department to be clean (especially the restrooms) and comfortable with a well stocked waiting room. I was happily surprised to get a text update and a video about the condition of my car from the technician. Never saw that before! Ricky was careful in explaining the charges incurred today, and made recommendations for when I should return to maintain my warranty. Then when he walked me out to my car, I was delighted to see they gave me a complimentary wash. This evening as I look back over my whole new experience at this dealership, I can honestly say I have never been treated so well anywhere else. I’m looking forward to being a customer at Cavender North. More