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Cavender Buick GMC North - Service Center

San Antonio, TX

4.8
179 Reviews

179 Reviews of Cavender Buick GMC North - Service Center

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September 26, 2023

Carson was amazing working out several issues with service. He went above and beyond even sending a service technician to my home. Everything thing was done in a timely manner and professionally. More

by Mack
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Joyner
Sep 27, 2023 -

Cavender Buick GMC North responded

We're so glad to know that Carson was able to assist you effectively and professionally. It's great hearing about your positive experience with our service team at Cavender Buick GMC North!

September 25, 2023

I waited for almost 2 hours for oil and filter change but nobody let me know the car was ready. I had to find someone to ask about my car’s status. He could not find my car key, the car key left at an unatte More

by hiroko veyran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stacey
Oct 17, 2023 -

Cavender Buick GMC North responded

Hiroko, I'm sorry to read about your experience. We strive to provide top-notch communication, and we are sorry to have let you down. We also understand how concerning it would be not knowing where your car key was left. If you're open to discussing this further or there is anything we can do to make this up to you, please reach out at your earliest convenience so we can address these issues directly with you. Thank you, Jason Thibodaux - Service Manager - (210) 758-8959

September 23, 2023

Eric was excellent. Very courteous, thorough. However, I am waiting to hear back from him regarding the part that we need for our vehicle. I sent him a couple emails thi More

by Alan J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bernal
Sep 25, 2023 -

Cavender Buick GMC North responded

Alan, we're glad to know Eric provided excellent service. We apologize for the delay in communication and assure you that your concern about the vehicle part is being addressed. Thanks for choosing Cavender Buick GMC North! If there is anything else we can do to assist you, please don't hesitate to reach out to us directly.

September 21, 2023

Robert was great. He was helpful and kept me informed about the process and prices. I had a great experience with his customer service More

by lolalemon9082
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Sep 22, 2023 -

Cavender Buick GMC North responded

We're glad to know that Robert was able to provide you with a great experience at Cavender Buick GMC North. We always strive for top-notch customer service and we appreciate your feedback!

September 21, 2023

Came in without an appointment and vehicle was ready way sooner than expected. Great service. More

by Lopezpatrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Joyner
Sep 22, 2023 -

Cavender Buick GMC North responded

It was our pleasure to service your vehicle, even without an appointment! Thanks for choosing Cavender Buick GMC North and for leaving your kind feedback. Safe travels ahead!

September 21, 2023

The service dept was wonderful and helped me immediately although I was a walkin. It was a long repair in terms of time but they took care of everything and had me on my way. My service representative was More

by busmail09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Joyner
Sep 22, 2023 -

Cavender Buick GMC North responded

We're glad to know our service department at Cavender Buick GMC North was able to assist you promptly and efficiently, even as a walk-in. Thank you for your patience during the repair process and we appreciate your positive feedback! Safe travels ahead!

September 19, 2023

Service was prompt,efficient, and professional. I'll be back again next time when due. More

by bergstwl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Ruvaclava
Sep 20, 2023 -

Cavender Buick GMC North responded

It is great to hear that our team delivered prompt and efficient service. We look forward to assisting you again here at Cavender Buick GMC North!

September 18, 2023

Had my car ready when they said they would. Good experience. Will use them again More

by suzanneyoung50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik
Sep 19, 2023 -

Cavender Buick GMC North responded

It was our pleasure to serve you in such an efficient manner! Thank you for the excellent review and for trusting Cavender Buick GMC North with your vehicle's care. Have a wonderful day and we hope to see you again down the road!

September 18, 2023

My service agent was courteous & informative. The service department was very efficient & made sure any waits were quite accommodating. Having my vehicle serviced here felt like 5-star luxury. More

by nla2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carson, Colby Joyner
Sep 19, 2023 -

Cavender Buick GMC North responded

We're so glad to know you had a 5-star experience with our service department at Cavender Buick GMC North. Our team always aims for efficiency and clear communication, so it's great to see that reflected in your visit. Thanks for the review!

September 17, 2023

Ricardo went above and beyond to help me with repairs needed to be done on my 2008 GMC Sierra. More

by luis_galindo124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo, Colby Joyner
Sep 18, 2023 -

Cavender Buick GMC North responded

Luis, thank you for sharing a great review of Ricardo and the team! We appreciate your business and we hope to see you again at Cavender Buick GMC North. Drive safely!

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