Cavender Buick GMC North - Service Center

If I could rate NEGATIVE stars, I would. Brought in for warranty covered repair on Jan 20, and they had it for 58 days, Service Manager Gianni Martinez literally refused to come to phone. On Brought in for warranty covered repair on Jan 20, and they had it for 58 days, Service Manager Gianni Martinez literally refused to come to phone. Only time we could get any info was going in person. FINALLY ready per TEXT and we went to pick it up with NEITHER the Service Tech or Manager in site. Got it home, same problem popped up and THEN the AC and Temp gage went out, Reached out to Corporate for help and the dealership ignored them too. The ONLY person that was helpful in the service department was Carson Byers. We are without the vehicle and Rental car coverage on insurance ran out. If you need service - take it ANYWHERE but here, More

every time I come here to get a repair, they try to charge me an astronomical fee. I have to then always remind them that I purchased a protection plan when I bought the vehicle from them, which takes charge me an astronomical fee. I have to then always remind them that I purchased a protection plan when I bought the vehicle from them, which takes them another 45 minutes to an hour to look up. Today I brought my truck in to get a tire changed as there was a slow leak They diagnosed this leak, confirming my suspicion And then try to charge me $350 for a tire. I told them I bought the tire protection plan. Once again they had to look it up to confirm that I was correct. This took significant amount of time as usual. Why it’s not readily available I do not know. It then it took four hours to “ Get permission” to repair my tire with the protection plan I am not exaggerating. Four hours for a simple tire removal and replacement. More

Made an appointment for my vehicle to have a code read. Was told the wait is 2 1/2 hours. What is the purpose of an appointment if you have to wait that long for the code to be read and then longer to ha Was told the wait is 2 1/2 hours. What is the purpose of an appointment if you have to wait that long for the code to be read and then longer to have possible repairs done? Apparently appointments mean nothing and just doing a walkin would have the same affect. Will be choosing another GMC dealership as I have Platinum extended warranty. What as waste More

My spouse purchased a vehicle here, and one day later had issues with one of the tire pressure monitors in one of the tires. Turns out the technician put the wrong part on and the service manager would not t issues with one of the tire pressure monitors in one of the tires. Turns out the technician put the wrong part on and the service manager would not take responsibility for the error and wanted to charge to correct the issue. The service manager even stated it was an error by the tech. Super poor service here. We took the car to Lexus where they knew what they were doing. I would avoid this place if you’re looking for quality service. More

Took my truck in for a transmission service. Received my truck back and the engine light was on intermittently. Returned to the dealership and was told it would be 3 days before they could diagn Received my truck back and the engine light was on intermittently. Returned to the dealership and was told it would be 3 days before they could diagnose the issue. After sitting at the dealership until 4pm I was informed that a rental car would be ready for me Saturday morning and would be covered by my warranty. Called and showed up to the dealership and was told no rental oh well figure it out. No update on the status through this prosses. Monday, I have to go to the dealership and the service adviser is unaware that we were not put in a rental on Saturday. I am then informed that no one has verified my warranty, so they have not started on my vehicle. Now today I'm calling, and no one is available to find out what the status is of my vehicle. I am aware that this is not normal for Cavinder dealerships because I purchased a vehicle from the Toyota dealership and their service and sales team exceed expectations. More

I was greeted immediately and given instructions where to wait. My car was serviced in a short time. Stacey was thorough and discussed the problem and recommendations wait. My car was serviced in a short time. Stacey was thorough and discussed the problem and recommendations More

Tony was very helpful and rare him as outstanding, this was first opportunity to work with him. In my over 40 years dealing with the dealership this was the worse visit. was first opportunity to work with him. In my over 40 years dealing with the dealership this was the worse visit. More

Tony was a lot of help. He heard everything I was saying and Got to it . No complaints here. He heard everything I was saying and Got to it . No complaints here. More

Great customer service and updates on our vehicle were on time and informative. The team was professional and experienced. Overall, two thumbs up time and informative. The team was professional and experienced. Overall, two thumbs up More

Great service. Tony Perez a wonderful person plus very helpful when explaining every detail. Thanks. Tony Perez a wonderful person plus very helpful when explaining every detail. Thanks. More