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Cavender Buick GMC North

San Antonio, TX

Overview
Employees
Reviews
Vehicles
4.7
306 Reviews
Cavender Cares SERVICE BEYOND THE DEALERSHIP We want to build lifelong relationships with families throughout Texas and assist them with their automotive needs. Servicing the community has always been a hallmark of Cavender's mission, but our passion for assisting those around us extends far beyond the walls of our dealership.
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17811 San Pedro Ave

San Antonio, TX

78232

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Showing 306 reviews

December 09, 2023

We have purchased multiple cars from this GMC dealership and have been happy with our purchases. More

by Elle
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacy
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Dec 11, 2023 -

Cavender Buick GMC North responded

Thank you for trusting Cavender Buick GMC North with your business! We are pleased to hear about your positive experience, and hope to see you in the future! Take care!

December 08, 2023

Matthew gave me very fast service while taking an opportunity to explain exactly what was done. More

by gene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Varner
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Dec 08, 2023 -

Cavender Buick GMC North responded

We are glad to hear that Matthew provided excellent service, Gene. Thank you for choosing Cavender Buick GMC North.

December 08, 2023

One of the most knowledgeable outfits I’ve dealt with in my sixty five years of driving. More

by Vincent.bernardgroup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew
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Dec 08, 2023 -

Cavender Buick GMC North responded

Vincent, your feedback makes our day! Thank you for trusting the Cavender Buick GMC North team with your service needs.

December 07, 2023

Sales associate was great and was getting the deal done. But new car sales manger blew the deal over something that would not have cost them any thing extra that was just a service for the buyer. Horrible m More

by Gamboaj22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Stuart Lagerson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Management ( new car sales )
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Jan 12, 2024 -

Cavender Buick GMC North responded

I'm sorry to hear about your experience. We want our customers to feel accommodated throughout the sales process, and I'd appreciate a chance to learn more about what happened to see if there is anything we can do to improve our future interactions. Please reach out at your earliest convenience. Thank you, Zac Hale - General Sales Manager - (210) 477-8300 or zhale@cavenderauto.com

December 06, 2023

Randy Villarreal, is an excellent person, dependable, reliable & professional. He is helpful and goes out of his way to accommodate his customers! I loved working with him on the purchase of my Enclave a More

by bugs5691
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Randy Villarreal Clay & Tony Perales
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Dec 06, 2023 -

Cavender Buick GMC North responded

We're so glad to know that Randy provided excellent service during your purchase at Cavender Buick GMC North. We appreciate the five-star review and we'll make sure to pass along your kind words! Enjoy driving in your new Buick Enclave!

December 06, 2023

Great service was provided, quick response to fix my problem and loved the price matching option. More

by mitorres8273
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stuart Lagerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

Cavender Buick GMC North responded

Thanks for leaving Cavender Buick GMC North a five-star review and sharing your satisfaction with our price matching! We strive to be fair to all our customers so it's wonderful to see that reflected in your experience.

December 05, 2023

They explain what they are going to do. I was updated as the service took place. I was walked to the car I felt valued More

by jcamc67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stuart Lagerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

Cavender Buick GMC North responded

We're glad to know you felt valued and kept in the loop during your visit at Cavender Buick GMC North. We strive for excellent customer service, so it's great to see that reflected in your experience!

December 05, 2023

Carson in the service team was great to work with, quickly addressed the solution for our vehicle and got it taken care of correctly and quickly. Very happy with the service! More

by cskloss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carson
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Dec 05, 2023 -

Cavender Buick GMC North responded

We're glad to know that our service team, especially Carson, was able to address your vehicle's needs promptly and correctly at Cavender Buick GMC North. Thanks for sharing your satisfaction with us!

December 05, 2023

I always receive excellent customer service when shopping for my vehicles. I would definitely recommend it to my friends and family. More

by rosiedmartinez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Félix
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Dec 05, 2023 -

Cavender Buick GMC North responded

Rosie, we're so glad to know you've consistently had excellent experiences with us at Cavender Buick GMC North. Thanks for recommending us to your friends and family!

December 05, 2023

Up until our most recent service visit, it was always great. This last visit was very disappointing. We called two times to get an update on our car, and were told that an advisor would check and get bac More

by Dave.spoon926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
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Dec 06, 2023 -

Cavender Buick GMC North responded

Dave, we're sorry to learn about your recent experience at Cavender Buick GMC North. We always aim for top-notch service and communication, and it sounds like we missed the mark this time. Your feedback is valuable in helping us improve our communication going forward. However, we are glad that you're car was ready upon arrival. If there is anything else we can assist you with, please don't hesitate to reach out!

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