Cavender Auto Country Chevrolet Buick GMC - Service Center

The very best people to deal with, The body shop did a great job on my 3500 LTZ , Looks like a brand-new truck!!!! great job on my 3500 LTZ , Looks like a brand-new truck!!!! More

Had my Suburban towed to Cavender in Weimer, at my expense, because I knew that I could 100% trust the Service Dept at Cavender to not only do the work RIGHT, but to give me honest advice about my opt expense, because I knew that I could 100% trust the Service Dept at Cavender to not only do the work RIGHT, but to give me honest advice about my options. More

Great customer service. Went in for an oil change and Brian was able to squeeze my car in for me. Went in for an oil change and Brian was able to squeeze my car in for me. More

Friendly people and quick service. Easy to get and appointment things were handled very efficiently. Easy to get and appointment things were handled very efficiently. More

LEAH DID A GREAT JOB COMMUNICATING WITH ME ON PARTS & SERVICE / THXS LEAH ALWAYS A PLEASURE, BEST REGARDS TTM SERVICE / THXS LEAH ALWAYS A PLEASURE, BEST REGARDS TTM More

Truck brought in for service on 26Nov for leaking oil lines. I informed service rep (Chad) that if at all possible I would need the vehicle in a few days and if it would be possible to get a loaner vehic lines. I informed service rep (Chad) that if at all possible I would need the vehicle in a few days and if it would be possible to get a loaner vehicle and informed that was not possible but the truck should be done in a few days. Contacted dealer 1.5 days later, informed that they had not begun work on it, informed service rep that I needed the vehicle on the 11th for an out of town trip. Service rep informed me that “If you need your truck that bad, you are welcome to come and get it.” I informed rep that the truck was there because it couldn’t hold oil and is he telling me to drive it without oil ? Rep deferred to answer. I contacted service days for an update on truck and extended warranty situation, Rep informed me that the dealership was having “technical problems “ and he couldn’t contact extended warranty company. I informed rep again about upcoming need for vehicle on 11Dec and if there was any update on loaner or rental vehicle, none available per rep. On 10 Dec, i contacted rep again for update on vehicle and extended warranty, no updates. Rep stated,” I will just get you a rental car, there should be several locations near you. I informed rep that there are none in my area. Rep responded “I thought you lived in the Houston area.” I informed rep that all my contact information and warranty shows living in Schulenburg, 6 miles from dealership. Rep informed me that the rental car will be located in Katy, Tx approx 75 miles from residence. Rep informed me that the dealership did not have the resources to take me to the rental location. I left the next morning to get the rental car but before living I contacted the rep to verify the rental . Rep informed me that the rental was available and that he had just received word that the leaking oil lines were not covered under the warranty. I drove the hour to Katy location to find out there no vehicle available and the rental contract was not valid as the credit card holder was not present. Rep was contacted and asked me if i could rent the vehicle and then be reimbursed, I informed the rep that this was not possible. Rep then asked if i had a Cash app account and he would send me the money. Rep called me back to state that something was wrong with his card and it was being rejected. At this point the Enterprise agent became involved and informed Rep that normally the dealer would have a rental contract signed and information then emailed to Enterprise. After 2+ hours, the rental was approved. I picked the vehicle up upon returning on 15 December 2023 and went inside the dealership to speak with the general manager (Jim Sanders) who apologized for the series of poor service and communication from the service representative. The GM asked me if any of the $1400 bill was covered by the warranty, I informed him that none was covered and I paid the bill in full. GM stated,” Well let me see if there is anything that we can do for you and this situation.” I attempted to contact Mr Sanders @ the dealership on Monday the 18th of December and led him a voicemail. I have not heard anything in response and nor do I expect to. After purchasing several vehicles through Cavender in Weimar, Texas in the last few years, I will never use them again for sales or service. I will go out of my way to inform others of their business practices and customer service. More

Very professional and courteous. I always feel like a valued customer when I call and come in for service. I always feel like a valued customer when I call and come in for service. More