Cavalier Ford Lincoln Greenbrier

Great buying experience I recently bought a cpo truck from Cavalier and have to say I was quite impressed with the sales team. Greg Sewell, Shane Bevan, and Cathy Carter wer I recently bought a cpo truck from Cavalier and have to say I was quite impressed with the sales team. Greg Sewell, Shane Bevan, and Cathy Carter were outstanding and very professional. Each of them provided great product knowledge as well as willingness to "go the extra mile" to gain my business. I would without a doubt buy from Cavalier again. More

Best dealer I've ever done business with Every department I worked with was great, I definitely recommended this dealership. My salesman was Gordon Walker, he has gone above and beyond to mak Every department I worked with was great, I definitely recommended this dealership. My salesman was Gordon Walker, he has gone above and beyond to make sure our car buying experience was of the best quality again everyone from top to bottom was great! More

Awesome Service Department While I have had several salesman over the years, the service department is the #1 reason I buy all my vehicles here. Sales may get you in the door, While I have had several salesman over the years, the service department is the #1 reason I buy all my vehicles here. Sales may get you in the door, but service is the reason that you come back. It takes a lot to gain my loyalty and trust, and I don't go anywhere else once I have found it. I know that they have my best interests at heart and NEVER try to upsell maintenance item that are not needed. I have had the same service advisor for over 10 years and I know that I'm getting quality work done by highly competent mechanics that know what they're doing. Service advisors are empowered to make things right and provide loaners, car washes and other services as appropriate to ensure that I am satisfied with my experience. More

Excellant Service in Service The Edge is the second vehicle we purchased from Cavalier Ford using the website. Kudos to the Website. Nikki is our service advisor and she is the The Edge is the second vehicle we purchased from Cavalier Ford using the website. Kudos to the Website. Nikki is our service advisor and she is the best. We are very cost conscious and she lets us know what service is coming up and the expected cost. This gives us time to "save" for the next maintenance. She always includes the service coupons and earned points too. I trust her completely. She definetly keeps us coming back to Cavalier Ford. More

Unreliable service dept. I purchased a new F150 and was told I would receive my first oil change free. I called on Friday and made an appointment for the following Tuesday at I purchased a new F150 and was told I would receive my first oil change free. I called on Friday and made an appointment for the following Tuesday at 10:45. I arrived at 10:40 and was told it would take 3 1/2 to get to my truck as they had unexpected/unscheduled work ahead of me. The service writer, Rebecca, asked if they could reschedule for the following week. I made an appointment, but then thought if they would treat me this way once, I could run into the same problem again. Forgot to mention I drove up from North Carolina for this service appointment. I decided I would contact the service manager about this issue. I called and was directed to Miss Cassie Hunter who was busy because I received her voice mail and could leave a message that would be answered before the end of the day. It is 8:30 pm. If this is the way customers are treated after the sale is completed I don't think I will be visiting the dealer again. Sincerely, David Sawyer More

Faster than QuickLube! My F150 was done in a very short amount of time! Oil changed, tires rotated, multi-point inspection with written report faster than any visit to any My F150 was done in a very short amount of time! Oil changed, tires rotated, multi-point inspection with written report faster than any visit to any dealer or repair facility in the last 20 years. Very impressive. Friendly people in the service dept too! More

Service Department Abuse We took a car in for problem of pulling to right. Was given an estimate for over $2,000.00. Took it to another dealer and repairs were made for $450 We took a car in for problem of pulling to right. Was given an estimate for over $2,000.00. Took it to another dealer and repairs were made for $450.00. Drives wonderful. Cavalier added in update to software, and brake lining etc etc. I guess when you work on piece work. You want to keeping adding things because the more you can charge the customer the more you get paid. The dealer we took our car to was recommended and does work on City trucks and cars. He was honest and did not add fluff to make more money. We had used Cavalier for over 40 years but in the pass year we have seem a decline the way they do business. I would tell everyone to be careful dealing with them. The service manager needs replaced. He is rude and talks in circle, when he will answer your call, and is unprofessional. More

Avoid this place at all cost!!!!! Absolute worst service. Went in with a small issue, after 4 return visits, the vehicle is still not fixed. Service manager and owner were of no help Absolute worst service. Went in with a small issue, after 4 return visits, the vehicle is still not fixed. Service manager and owner were of no help. More

Great customer service Great customer service. Best dealer in the area. Keep up the great work. I highly recommend trying them for service. All of my family uses them for th Great customer service. Best dealer in the area. Keep up the great work. I highly recommend trying them for service. All of my family uses them for their service needs. More

professional I was in the market for a new vehicle and had narrowed my search to two local dealers. Cavalier Ford was by far the most professional both in doing th I was in the market for a new vehicle and had narrowed my search to two local dealers. Cavalier Ford was by far the most professional both in doing the business deal and the personal interaction. The quality of the service from the initial contact to finalizing the paperwork was first rate. The general manager went out of his way to ensure I was being taken care of and the follow thru from the entire staff was excellent. Is was the atypical car shopping and buying experience. No pressure no up selling no power negotiating. Just a great product sold at a honest and fair price. Could not be more pleased with the entire process. Cavalier is a first rate dealership. More