Cavalier Ford Lincoln Greenbrier

Awesome It was an outstanding experience to work with your folks. I've bought all my new vehicles through you guys and will continue to do so. Your people a It was an outstanding experience to work with your folks. I've bought all my new vehicles through you guys and will continue to do so. Your people are great to work with and look forward to the next time. More

Amazing Had the best experience with Ben Molina & Barry Schimmel. Barry went out of his way to find me the perfect Edge. I couldn't be more pleased. Had the best experience with Ben Molina & Barry Schimmel. Barry went out of his way to find me the perfect Edge. I couldn't be more pleased. More

Professional, No Games, and Excellent Service The dealership is at a fantastic location, ample parking for customers, and level of pride in not only the brand, but the dealership is highly noticea The dealership is at a fantastic location, ample parking for customers, and level of pride in not only the brand, but the dealership is highly noticeable. Mr. Ponder was highly understanding to that I was shopping around and adequately answered all of my questions. I highly recommend to seek him out, I purchased a car from him the very next day and am more than happy. Thank you Mr. Ponder. More

service on my F150 Your service was outstanding. They were very helpful about what I needed for my truck and made sure the work got done in a timely manner. Thank you ag Your service was outstanding. They were very helpful about what I needed for my truck and made sure the work got done in a timely manner. Thank you again for a job well done. More

Lincoln Service Department I Purchased my 2010 Lincoln from Cavalier 5 years ago, & loved everything about the car/sales side of things. However, this review is directed towards I Purchased my 2010 Lincoln from Cavalier 5 years ago, & loved everything about the car/sales side of things. However, this review is directed towards the Lincoln Service Department, Greenbrier area, which unfortunately has not been as rewarding. My issue occurred a few weeks ago when my coolant temperature warning light suddenly came on. Other than the warning light, no other mechanical issues occurred that would indicate a problem with my vehicle. It drove fine, no knocking sounds, no low oil pressure, no smoke...NOTHING! However, being a mechanic myself, I pulled over immediately (less than a min) and shut off the engine. Popped the hood, and checked the basics. All of my coolant was gone, & my oil did appear to look a little milky. No leaks on the ground, but I decided to take it in. The first shop did a diagnostics and said my water pump was bad, but suggested I take it to Lincoln. We had it towed to Lincoln, and they called the next day to say my water pump was bad & leaked coolant internally to my oil & I would need a new engine because the coolant wore my bearings. I refused to believe my engine needed to be replaced when no other indicators were present other than a coolant light. Livid with what Lincoln was telling me, we again had it towed, but this time to our house. We replaced the pump, changed the oil a few times to be safe, and did a few other things since we had already torn it down that far, & my car runs better now than before. Again, no noises, oil pressure is good, no leaks. When I drove my car to Lincoln and questioned them, my first question was how they could tell my bearings were bad? They said by borescope. Sorry, but no. A borescope will not tell you bearings are bad. However, it will allow you to see that coolant mixed in my oil which gave Lincoln the green light to automatically assume my engine was bad because this is a common problem with these engines. Even after I questioned them, the response I got was that it's standard protocol when this issue occurs. So basically, customers are purchasing $30,0000 vehicles, maybe more for an engine that might last 100,000 miles if you are lucky. Absolutely mind blown at this error in judgment/protocol they have in place. Lincoln can say whatever they want and continue to make excuses, but I am truly disappointed with their service and the way they handled things. I have been a loyal Ford customer, but after this I will never purchase anything from Ford Motor Company. In fact, I'm going to continue to post this review on every possible site I can find, & hopefully save someone else from this nightmare. More

excellent** Daniel D. Cumbo/i will be telling my family Daniel make you fell welcome when you are at cavalier ford Lincoln I thank he is one of the best senior sales consultant excellent guy Daniel make you fell welcome when you are at cavalier ford Lincoln I thank he is one of the best senior sales consultant excellent guy More

BullS*** I purchased a brand new 2015 fusion about a year ago and everything was OK up until a few weeks ago..MY ac stop blowing cold air..its no reason a new I purchased a brand new 2015 fusion about a year ago and everything was OK up until a few weeks ago..MY ac stop blowing cold air..its no reason a new car ac should stop working after a year More

Service Turned in my 2013 taurus for maintenance, service was very convenient and quick, even had money from my owner rewards that i was unaware of. Turned in my 2013 taurus for maintenance, service was very convenient and quick, even had money from my owner rewards that i was unaware of. More

Purchased used 2010, not impressed at all Purchased a used 2010 car. Had 105,000 miles, so purchased a 3 year extended warranty to make sure we wouldn't have any large out-of-pocket repairs. O Purchased a used 2010 car. Had 105,000 miles, so purchased a 3 year extended warranty to make sure we wouldn't have any large out-of-pocket repairs. Our purchase process was pleasant. When we picked up our car, a couple of days later, we drove it home and noticed the gas cap was missing. Who checks for a gas cap?! Purchased one the next day--not great, but pretty annoying to waste my time buying something the car should come with. Only given one key, with a promise that they would mail another key. Well, two weeks later no key, and told them about the gas cap too. Another week, told the key is in the mail. Noticed some heavy shaking while applying the brakes at higher speeds, and the engine does not shift well at low speed. Both should have been fixed before selling this car! Finally, 33 days later, we get an envelope from this dealership. Well, the left side of the envelope was completely ripped and no key. Nice to have the car salesman's business card still in the envelope, but nothing else. This does not give me much confidence in the "Sales Consultant" nor the overall dealership. Just my experience so far, I'm sure they can't be this inept. More

Last minute inspection. I went in to the dealership at the last minute for an inspection. I was in and out in one hour. My technician, Thomas, was pleasent and explained poin I went in to the dealership at the last minute for an inspection. I was in and out in one hour. My technician, Thomas, was pleasent and explained point-by-point my state inspection and future recommended service. Not a hard sell at all, and I felt very comfortable. As a senior citizen, I felt good overall with the service. I'll be back without question. I don't feel like they were trying to "rip me off". More