Causeway Ford - Service Center

Dropped off a 2013 Ford Explorer for repair and 5 days later part still hasnt arrived. Its a Ford not a Maserati, every day its the part didnt make it in the latest Fedex shipment from Ford, we thought it later part still hasnt arrived. Its a Ford not a Maserati, every day its the part didnt make it in the latest Fedex shipment from Ford, we thought it was coming but didnt come yet. I would think Ford Motor and the Dealerships would have a better system w communicating true eta dates with their parts. No followup with Ford as to why it hasnt arrived. They sure communicate great when its time to buy or lease a new vehicle. Disgraceful handling of this, no regard for my not having a vehicle for a week, no offering of loaner vehicle, just incompetence. I am on vacation far from home and now forced to pick up a car that still has engine trouble light on and stalls and drive it back home to have it repaired there. I'd avoid repairs at this dealership or leasing a Ford at all costs. More

my ford explorer had 2 transmissions fail in less then a week. the third one is causeing my vehicle to vibrate and it's making a whineing noise. they had it for a week and did nothing to it. they said the w week. the third one is causeing my vehicle to vibrate and it's making a whineing noise. they had it for a week and did nothing to it. they said the whine and vibration are normal. if so then why didn't my original transmission do so. More