Causeway Ford - Service Center

GREAT SERVICE she had a loaner car for us and she also went the extra mile by helping us to apply Ford Credit so we can make monthly payments instead of paying it up front. Thank you Thank you She deser went the extra mile by helping us to apply Ford Credit so we can make monthly payments instead of paying it up front. Thank you Thank you She deserves a raise! More

Excellent people and place to bring your car for service. Service manager was very caring and called me a lot to tell me the progress on my car Service manager was very caring and called me a lot to tell me the progress on my car More

I was very pleased with the service, starting from the very beginning in making an appointment to the pick up with the completed service. Driving me home during the service and picking me up when service very beginning in making an appointment to the pick up with the completed service. Driving me home during the service and picking me up when service was completed was extremely helpful. More

I was taken care of immediately and had me in and out in about 30 minutes. It was all good from making the appointment to the attention i received. That you about 30 minutes. It was all good from making the appointment to the attention i received. That you More

This dealership provides the best service of any dealership I've dealt with in 50 years of car ownership. Customer service, quality of service, comfortable waiting area. Great job! dealership I've dealt with in 50 years of car ownership. Customer service, quality of service, comfortable waiting area. Great job! More

Service center makes great use of email and text to announce upcoming service appointments. Loaner cars available for people who buy their car at Causeway. Service people listen to customer and make announce upcoming service appointments. Loaner cars available for people who buy their car at Causeway. Service people listen to customer and make a genuine effort to address all concerns. Car wash for every serviced car is a nice plus. Free oil changes for all new cars purchased. More

Kim and Sal are a great team - they make getting your car serviced easy and convenient. I have been bringing my car there for years and it's always a pleasure. serviced easy and convenient. I have been bringing my car there for years and it's always a pleasure. More

Great service experienceKept us informed of the status Great service experience Kept us informed of the status and the solution to repair the problem with the car Had the car repaired quickly and was ab Great service experience Kept us informed of the status and the solution to repair the problem with the car Had the car repaired quickly and was able to identify the problem Explained the problem and the solution clearly Was very friendly. Was very happy with her More

The service department was very clean. Everyone was professional and friendly. Employees and customers practiced social distancing and wore masks. The oil change I had was done quickly and efficientl professional and friendly. Employees and customers practiced social distancing and wore masks. The oil change I had was done quickly and efficiently. More

Made an 'appointment" for service on my Expedition (front heat-AC blower not running, assist step passenger side inoperative & oil change) - called for appointment on Thursday, 03 September 2020 and was told heat-AC blower not running, assist step passenger side inoperative & oil change) - called for appointment on Thursday, 03 September 2020 and was told that the "first available drop off appointment" was "next week" and to check in on Wednesday, 09 Sept 2020 at 1030, which I did. Was asked when I checked in "Is it OK if we maybe have to keep the vehicle overnight?", to which I said certainly. Called the next afternoon to check on the status of my repairs - was told my vehicle was not yet "in the shop" but was "next in line" to go in. Got call later that afternoon saying a part was ordered for the heater blower, and it would be in on Friday. Called again on Friday afternoon for status update and was advised "The part for blower came in late today, and the assist step is not working and will require additional evaluation & charge" - an addition $125 charge to the $125 to diagnose blower not working. I passed on assist step and said proceed with blower repairs. Was told "Since the blower came in late and we don't work on Saturdays so your vehicle will be worked on when we return on Monday". Called mid-afternoon on Monday, 14 Sept to check on repairs status and asked when I could come get vehicle. Was advised that my vehicle was not in the shop yet, but "It's NEXT to go in". (Sound familiar?) Was told I would get a call when it was done. Tuesday, 15 Sept. 1400 hours I call AGAIN to check on vehicle since no one had called me - placed on hold for 10 minutes while they located my "alternate service advisor" (since the initial advisor I was dealing with the previous week had gone on vacation). Was advised by the person who answered the phone who, after speaking with my "alternate advisor", told me that that my vehicle was done and ready for pick-up. As I was arranging for a ride to the dealership an hour later I received another call from my "alternate advisor" who stated my vehicle was just finished and ready to pick up. Suffice to say, 6+ days to replace a heater/AC blower motor is just this side of ridiculous. Were it not for a "touchy" back/discs I would have crawled under the dash and done it myself - maybe 2 hours of work, after a trip to my local Autozone for the blower motor, and apparently a frayed wire connection, and I would have been back on the road. But at this dealership, it took just shy of 150 hours, and not ONE SINGLE "Gee, we're sorry it took so long". Never again - never a Ford vehicle again since this is the only Ford dealership within reasonable driving distance. More